1 of 1 Service Delivery Jobs in Hebburn

depending on experience, technical capability, and suitability against the requirements of the position. Roles & Responsibilities Provide first‐ and second‐line support to HTG managed service customers, delivering incidents and service requests in line with agreed SLAs, service descriptions, and operational procedures. Act as a primary point … contact for end users, delivering clear, professional, and customer‐focused support via the service desk, remote tools, and on‐site attendance where required. Triage, diagnose, and resolve incidents and service requests across Microsoft 365, end‐user devices, and core IT services, escalating appropriately where issues fall outside scope ...