7 of 7 Service Delivery Jobs in Tyne and Wear

Role Responsible for leading the IT Service Delivery function and ensuring the effective, efficient delivery of IT support services that underpin operational performance and align with the organisation’s technology roadmap. The ideal candidate will bring strong leadership capability, a strategic mindset, and a commitment to continuously … improving service quality and user experience. This position is offered as an initial Fixed-Term Contract (FTC) , and we are specifically looking for someone who is available to start immediately .This role will require you to be onsite in Newcastle 3-4 days per week Key Responsibilities Oversee ...

Service Delivery Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high-performing team. As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements. We are looking for: Proven experience ...

will also provide mentoring within the team and occasionally support complex 3rd line technical issues, ensuring incidents are resolved professionally and in line with service expectations.???????This is an excellent opportunity to work with modern cloud technologies while continuing to develop your technical skills across a broad infrastructure environment.The … practices , vulnerability management, and compliance controls Develop automation and infrastructure-as-code solutions to streamline operations Provide technical support and mentoring to colleagues and Service Desk teams Support IT integrations and onboarding of new organisations , including due diligence and infrastructure planning Work with third-party providers and vendors ...

portfolio of business-critical systems. In this role, you will: Manage, coach and develop a team of application support analysts Oversee day-to-day service delivery, incident management and workload planning Collaborate with technical teams and application owners to drive service improvements Contribute to technical roadmaps, continuous ...

Helpdesk Administrator Newcastle Area FM Service Provider CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our clients team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises … Company pension scheme Genuine career progression opportunities Responsibilities: Manage daily reactive and planned requests via CAFM system/helpdesk Liaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractors Act as key point of contact for allocated client, providing updates, handling queries ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

support business-wide technology improvement initiatives. Reporting into senior leadership, you will be responsible for overseeing the organisation’s IT systems, infrastructure, and service delivery. You will manage internal support and third-party suppliers, ensuring reliable, secure and efficient operations. Key responsibilities include: Managing and supporting IT infrastructure, systems … networks Leading and developing IT support capability Overseeing cyber security controls and compliance Managing IT suppliers and external service providers Supporting system upgrades, improvements and transformation projects Ensuring business continuity, backups and disaster recovery processes are maintained Providing strategic input into future technology planning To be considered suitable ...