11 of 11 Service Delivery Jobs in the Highlands

About the job you’re considering As an OOH Shift Lead, you will provide leadership, governance and operational control across the Out of Hours service, ensuring the shift operates with clear ownership, disciplined execution and effective management oversight. The role is accountable for maintaining service stability, leading Major … Incident Management activity, managing operational risk and ensuring all events, incidents, escalations and handovers are controlled in line with agreed service management processes. You will act as the shift authority for operational decision-making, coordinating Senior and Junior Out of Hours Analysts, technical resolver teams, suppliers and stakeholders ...

About the job you’re consideringReporting to the Service Centre Manager, you will already have a proven track record working in a technical service centre environment.If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual … immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Your roleYour responsibilities will include:Overall responsibility for the successful delivery of services, working to agreed SLAsLiaise closely with key contacts to ensure excellent relations are established ...

Start date: beginning October 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Undertake … function. Participate in internal meetings, as required, to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain ...

person customers turn to for specialist support across their systems, handling hardware and software issues, maintenance calls and implementation requests within agreed service levels. You'll also cover for Site Engineers when needed, run scheduled Tech Bars and help customers with day to day IT support. Most of your … internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement (SLA). Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal … internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

available to support business operations. Work closely with the IT & Comms Lead, employees, contractors and operational teams to provide a reliable and responsive IT service across operations. Ongoing development, maintenance and improvement of company technology and communications systems and provides additional departmental cover when required. Core Responsibilities: IT Support … Service Delivery provide day-to-day technical support to employees and contractors, resolving hardware, software, account and connectivity issues and ensuring a responsive and professional IT service. Systems, Networks & Infrastructure support the maintenance and monitoring of IT infrastructure across island and mainland locations, including networks, internet connectivity ...

Institute of Physics and Engineering in Medicine is seeking a Head of Service for Clinical Technology in Inverness. You will provide strategic leadership across Assistive Technology, Wheelchair Services, Orthotics and Prosthetics, and Clinical Engineering in NHS Highland and the Western Isles. You will manage a multi-disciplinary team, drive … innovation, ensure patient‐focused service delivery, and represent the department in governance and training initiatives. #J-18808-Ljbffr ...

will help promote a positive workplace culture, assist with staff processes, and ensure safe premises. The post emphasizes Gaelic policy adherence and community-facing service delivery, with a 14-hour weekly commitment. We value collaboration, continuous learning, and active participation in local and national HLH initiatives, as well ...

will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate … colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing ...

resolve faults on traffic signal assets and any other equipment covered within the scope of the Traffic Signal Maintenance (TSM) contract. Completion and delivery of both reactive & proactive maintenance tasks, ensuring high quality standards are achieved at all times. Periodic inspections of traffic signal assets, ancillary equipment and/… other digital platforms as required. Support contract management team and customer with site surveys and visits to assist in the efficient and safe delivery of works. Complete works in accordance with contract specific requirements, such as adhering to response & repair times or carrying out periodic/planned works ...

adherence to High Life Highland’s policies. Resources - to contribute to the management of digital and physical resources. Learning - to contribute to the delivery of reading and learning services adhering as appropriate to the Curriculum for Excellence, including frontline working with pupils. ICT - to support and encourage … appropriate ICT to enhance learning and communication opportunities as well as service delivery. Accountability – to contribute to continuing service improvement measured by Quality Frameworks including Customer Service Excellence. CPD - to be actively involved in continuing personal and professional development and prepared to train and encourage others ...