1 to 25 of 56 Service Delivery Jobs in Scotland

Job Title: Service Manager - Remote Salary: Up to £70,000 Location: Remote Company Overview: We are a leading SaaS Solutions Provider dedicated to revolutionizing the industry with cutting-edge software solutions. We are committed to delivering unparalleled services to our clients, empowering businesses worldwide to thrive in the digital … era. As we continue to expand our operations, we're seeking an experienced Service Manager to join us remotely. Position Overview: We are looking for a highly skilled Service Manager to oversee and manage our service operations, ensuring the highest level of quality and customer satisfaction. In … this role, you will be responsible for developing and maintaining service level agreements (SLAs), managing service performance metrics, and ensuring compliance with IT security and regulatory standards. If you have a strong background in IT service management and a passion for delivering exceptional service, we want more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient … will benefit from: benefits including, private medical and health insurance, basic cover paid by employer eye test vouchers pension scheme protection after 6 months’ service should you be off work due to serious illness days holiday rising by 1 day per year to max 25 to purchase/sell more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient … benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

This role is with Hays' public sector client based in Edinburgh. The team's products have been built in accordance with the Digital Scotland Service Standards. In the next few months there will be focus on designing and delivering an entirely new product. Our client's teams work using … in ensuring continuous improvement * Visualise teams' work * Concentrate on flow, limiting WIP and delivering value * Adapt processes to suit the teams, their work and delivery of value to the customers, rather than applying a framework * Monitor cycle times using quantitative tools such as Actionable Agile * Build and maintain an … in, and sometimes leading, CoP meetings * Engage with stakeholders across the organisation * Work effectively with other suppliers, departments and agencies where appropriate * Support digital service delivery, using the Digital Scotland Service Standard where required Essential skills and experience Agile experience * Deep understanding of different agile concepts and more »

Job order - J0324-1225 - Permanent Full Time Title ITSM Service Architect Category Business Consulting City UK Wide - Various, UK Wide - Various, United Kingdom Job Description ITSM Service Architect Position Description Discover where complex meets meaningful as a Service Architect in our Advisory Services team, working on a … your career wherever you want it to go. We are happy to discuss remote or hybrid working. Your future duties and responsibilities As a Service Architect, youll be working with a wide range of clients often on-site supporting them with solutions across the service management lifecycle. This … or ITIL 4 Expert or significant progress towards the qualification, and ideally a relevant degree level qualification A strong understanding of all aspects of service management with the ability to identify opportunities to sell Service Management Advisory Services Experience of IT project management, process implementation and improvement, with more »

Job order - J0324-1225 - Permanent Full Time Title ITSM Service Architect Category Business Consulting City UK Wide - Various, UK Wide - Various, United Kingdom Job Description ITSM Service Architect Position Description Discover where complex meets meaningful as a Service Architect in our Advisory Services team, working on a … your career wherever you want it to go. We are happy to discuss remote or hybrid working. Your future duties and responsibilities As a Service Architect, youll be working with a wide range of clients often on-site supporting them with solutions across the service management lifecycle. This … or ITIL 4 Expert or significant progress towards the qualification, and ideally a relevant degree level qualification A strong understanding of all aspects of service management with the ability to identify opportunities to sell Service Management Advisory Services Experience of IT project management, process implementation and improvement, with more »

Job order - J(Apply online only) - Permanent Full Time Title ITSM Service Architect Category Business Consulting City UK Wide - Various, UK Wide - Various, United Kingdom Job Description ITSM Service Architect Position Description Discover where complex meets meaningful as a Service Architect in our Advisory Services team, working … your career wherever you want it to go. We are happy to discuss remote or hybrid working. Your future duties and responsibilities As a Service Architect, youll be working with a wide range of clients often on-site supporting them with solutions across the service management lifecycle. This … or ITIL 4 Expert or significant progress towards the qualification, and ideally a relevant degree level qualification A strong understanding of all aspects of service management with the ability to identify opportunities to sell Service Management Advisory Services Experience of IT project management, process implementation and improvement, with more »

Job order - J(Apply online only) - Permanent Full Time Title ITSM Service Architect Category Business Consulting City UK Wide - Various, UK Wide - Various, United Kingdom Job Description ITSM Service Architect Position Description Discover where complex meets meaningful as a Service Architect in our Advisory Services team, working … your career wherever you want it to go. We are happy to discuss remote or hybrid working. Your future duties and responsibilities As a Service Architect, youll be working with a wide range of clients often on-site supporting them with solutions across the service management lifecycle. This … or ITIL 4 Expert or significant progress towards the qualification, and ideally a relevant degree level qualification A strong understanding of all aspects of service management with the ability to identify opportunities to sell Service Management Advisory Services Experience of IT project management, process implementation and improvement, with more »

as an ServiceNow Administrator on a highly secure site near Erskine. some hybrid working is supported after training. ServiceNow Administrator Job Summary: As the Service Now Administrator you will work on a variety of projects to implement the HR Service Delivery (HRSD) module in ServiceNow, working with … stakeholders and the Platform Administrators to ensure user requirements are understood, developed, tested, and delivered to specification. Your job will be a mix of Service Now development and administration. Some of your tasks will include: Documenting business requirements. Building of service catalogue items and workflows in ITSM and … modules. Perform gap analysis. Assist with the UAT Process including writing and reviewing QA and UAT test scripts. Essential skills: Experience implementing ServiceNow HR Service Delivery applications. Active SC Clearance. Experience in HR transformation projects and processes. Experience working in an Agile or Waterfall environment. Benefits: Group personal more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

from multiple sources to establish a TI request course of action or respond to a standard request for information related to the TI-Support service line Meet service level agreements regarding initial response time and customer notification as necessary Provide internal stakeholders the necessary information for decision support … and situational awareness on service request intake activities Route RFIs to the proper service delivery team with the appropriate level of urgency and communication channel in a professional and courteous manner with an emphasis on customer satisfaction; assess and escalate to the next level as needed Knowledge … and written) including experience briefing executive management - Excellent organization and resource management skills - Excellent capability to prioritize multiple and concurrent urgent tasks - Excellent customer service skills and ability to quickly establish technical credibility and rapport with customers - Team player with the ability to work autonomously in a fast-paced more »

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … experience required: Experience in setting up and leading a 24/7 global Customer Success/technical support function Demonstrated experience in effectively managing Service Desk systems, showcasing a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience more »

Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk … on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to … be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they more »

Application Support Analyst, 2nd Tier Desk Analyst, Social Care Customer Service, Idox Software Glasgow, Woking or Home based, UK About the role We are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with some cross-skilling … web application support, troubleshooting and experience working with Developers to ensure a rounded experience for our customer base. Joining Idox as a 2nd Tier Service Desk Analyst opens up a number of career paths including Web Development, Project Management and Professional Services, consulting and advisory work. As a member … of the Service Desk team within the Public Sector Software Division, a 2nd Tier Service Desk Analyst also sets out a first-class Customer Service career path. This particular role supports our Social Care customers and software users. Delivered as software as a service (SaaS) solutions more »

duties and responsibilities As a Director you will create and develop relationships with C-suite stakeholders, both internal and external, to enable selling and delivery of CGI capabilities into the Auto and Asset Finance domain. This includes development of both new logo and existing accounts by leveraging the best … positive can do attitude with a willingness to collaborate. You will liaise with stakeholders in setting out our proposition capability, be well-versed in delivery and creating a meaningful pipeline of opportunity and client engagements aligned to core capabilities above. Core responsibilities include client relationship development, business development, revenue … generation, service delivery, operations, delivery oversight and capability build-out. #LI-NP1 #hybrid Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner more »

duties and responsibilities As a Director you will create and develop relationships with C-suite stakeholders, both internal and external, to enable selling and delivery of CGI capabilities into the Auto and Asset Finance domain. This includes development of both new logo and existing accounts by leveraging the best … positive can do attitude with a willingness to collaborate. You will liaise with stakeholders in setting out our proposition capability, be well-versed in delivery and creating a meaningful pipeline of opportunity and client engagements aligned to core capabilities above. Core responsibilities include client relationship development, business development, revenue … generation, service delivery, operations, delivery oversight and capability build-out. #LI-NP1 #hybrid Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner more »

duties and responsibilities As a Director you will create and develop relationships with C-suite stakeholders, both internal and external, to enable selling and delivery of CGI capabilities into the Auto and Asset Finance domain. This includes development of both new logo and existing accounts by leveraging the best … positive can do attitude with a willingness to collaborate. You will liaise with stakeholders in setting out our proposition capability, be well-versed in delivery and creating a meaningful pipeline of opportunity and client engagements aligned to core capabilities above. Core responsibilities include client relationship development, business development, revenue … generation, service delivery, operations, delivery oversight and capability build-out. #LI-NP1 #hybrid Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner more »

duties and responsibilities As a Director you will create and develop relationships with C-suite stakeholders, both internal and external, to enable selling and delivery of CGI capabilities into the Auto and Asset Finance domain. This includes development of both new logo and existing accounts by leveraging the best … positive can do attitude with a willingness to collaborate. You will liaise with stakeholders in setting out our proposition capability, be well-versed in delivery and creating a meaningful pipeline of opportunity and client engagements aligned to core capabilities above. Core responsibilities include client relationship development, business development, revenue … generation, service delivery, operations, delivery oversight and capability build-out. #LI-NP1 #hybrid Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You'll Be Doing: •Be the first … point of escalation for customer generated calls. •Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support … where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. â more »