1 to 25 of 42 Service Delivery Jobs in Scotland

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as … a senior point of contact for key customers, including C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some … of the groups largest and most valued customers. You'll also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA More ❯

SOC Lead £80000 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent SOC Technical Security Service Delivery Manager Location: Glasgow (hybrid) Salary: Up to £85,000 (depending on experience) NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC). We're currently seeking a highly experienced SOC … Technical Security Service Delivery Manager to join a growing and innovative Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world. You will act as … a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point of contact and escalation for clients across More ❯

us in shaping the future of financial services through innovation and excellence. Where Purpose Meets Career Become an integral part of a dynamic team at Atos, where innovation meets service excellence. As a Client Delivery Executive (CDE), you will play a pivotal role in transforming service delivery for our clients, particularly in the finance and pension … Your work will have a significant impact on our clients and the industry. Dynamic Team Environment: Join a forward-thinking team actively recovering assets and negotiating contracts to enhance service delivery. Transformative Business Operations: Utilize GEN AI and automation to streamline processes, reduce manual interventions, and improve efficiency. Engagement at the Highest Levels: Collaborate directly with senior leadership, and … participate in board meetings, providing you with a unique opportunity to influence strategic decisions. Key Responsibilities As a Client Delivery Executive, you will oversee contract and project execution in alignment with defined budgets and plans, coordinating with key stakeholders, including the Industry Operations team and Horizontal Operations team. Solution Design and Delivery: Drive end-to-end delivery More ❯

Telecoms Trainer/Assessor (Service Delivery) Location: Brimsdowm, Enfield Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom …/accreditations. The role & responsibilities: This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Focusing on FTTP Service Delivery. You will: Train and coach individuals in the correct methodologies for workmanship to the point of accreditation Work with industry and our clients to ensure you are up … requirements Provide support to installation whenever clarifications of methods and/or procedures are required. What we need from you: Experience of working across the telecommunications industry within the Service Delivery role Must have a range of existing telecommunications accreditations Experience in training and/or assessing within Telecommunications Industry Training/Assessing Qualifications NRSWA supervisor qualifications desirable More ❯

A Senior XDR Engineer proactively enhances customer security by leveraging the Microsoft ecosystem and implementing strategic configuration changes, while enhancing the quality and efficiency of the company's service offerings by conducting thorough quality checks, implementing continuous improvements and working directly with our customers to ensure the delivery of high-standard managed services. What I Do Is: Customer … promptly and effectively, ensuring high levels of customer satisfaction. Quarterly Progress Reports: Prepare and deliver detailed quarterly progress reports for customers, highlighting key achievements, areas for improvement, and future. Service Documentation: Ensure all processes and configurations are well-documented and accessible. Training and Mentoring: Provide training and mentoring to junior team members, fostering a collaborative and knowledgeable team environment. … Process and Service Improvements: Identify and implement process/service improvements to enhance service delivery and operational efficiency. Customer Feedback and Service Improvement: Review customer feedback and service improvement suggestions and implement changes to improve overall customer experience and service quality. More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in large … scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 More ❯

Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents Requirements Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration Proficiency with … Microsoft Office 365, Active Directory, and cloud-based services Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies Experience with ticketing systems (Jira Service Management, or similar) Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks Soft Skills Excellent communication skills with … ability to explain technical concepts to non-technical users Strong problem-solving abilities and logical troubleshooting approach Customer service orientation with patience and empathy when dealing with frustrated users Ability to work effectively under pressure and manage multiple priorities simultaneously Detail-oriented with strong organisational skills and ability to maintain accurate records Industry Knowledge Understanding of ITIL framework and More ❯

seeking a skilled Senior Application Operation Engineer with expertise in Microsoft 365 to lead the technical management of services including Exchange Online, SharePoint, and Teams. Key Responsibilities: Lead M365 service delivery aligned with security and user needs Manage service components and implement change requests Diagnose and resolve incidents and problems Support service adoption through documentation and … with stakeholders to deliver value and improvements Essential Skills & Experience: Strong communication with senior non-technical stakeholders Hands-on experience with SDLC, ITIL, Agile or Prince2 Proven ability in service improvement and optimisation Excellent analytical, planning, and project management skills Ability to work independently and influence outcomes Desirable: Experience in asset management, performance optimisation, and user research Familiarity with More ❯

etc.). Interact with the Customer Enterprise Architect to ensure that the services the provider delivers are aligned with the reference architecture, architecture guidelines, principles, policies, and technology and service standards. Handle applications and infrastructure architecture discussions with customer. Develop a vision and roadmap for the Infra, Cloud & Security Services as directed by the customer that address the changing … business and technical needs. Proactively bringing new and innovative technical and service solution suggestions to the customer, as required and defined in the Agreement. Ensure that services and technology are compliant with internal and external rules and policies. Develop new solutions to meet business requirements for technology and service architectures. Understand and select tools to implement the service delivery performance measurements required for performance management. Develop and maintainIT architecture frameworksto support business goals. Defineroadmaps, standards, and best practicesfor IT infrastructure and operations. Leadcloud migration strategiesand optimiseAzure & AWSenvironments. Ensurenetwork security, compliance, and risk managementacross IT systems. Collaborate withService Desk and End User Computing teamsto enhance user experience and support efficiency. Architect and implementAzure & AWS cloud solutions, ensuring More ❯

days per week) Contract Length: 6 Months (opportunity for extensions) IR35 Determination: Inside IR35 Industry: Energy Seeking a Head of IT Services to lead IT operations across service desk, infrastructure, and control center functions. A hands-on leadership role managing a team of 10–11 people and working closely with a passionate and innovative CTO. Key Responsibilities Oversee IT … Service Desk, Infrastructure, Project and Control Center teams Ensure delivery of a high-quality, customer-focused IT operations across a group Oversee day-to-day IT operations including servers, networks, cloud services & telephony Maintain oversight of patching, backups, anti-malware, and monitoring programmes Deliver priority projects and initiatives, including cloud transformation & adoption of new technologies Ensure upkeep of … handover documentation & knowledge transfer for ongoing initiatives Support the delivery of natural power products such as RTI, Control Centre & Digital Services working closely with development teams and clients Provide the technical link between product development and IT infrastructure Assist client organisations with system integration, particularly for services connected to the Control Centre Manage third-party vendors and service More ❯

for clients and helping them keep their IT systems running smoothly. You’ll troubleshoot a wide range of technical issues—from hardware and software to cloud services—via our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might … running Windows 11, macOS, and Microsoft 365 Microsoft Entra/Azure AD: Administer users, groups, and access permissionsSupport cloud identity issues such as login problems and MFA setup Customer service: Provide friendly, professional support via phone, email, and on-site.Communicate technical solutions clearly to users of all skill levels On-site visits: Travel to client offices across Scotland to … Project support: Assist with IT projects including client onboarding, Office 365migrations, network installations, and cybersecurity enhancements Knowledge sharing: Contribute to our internal knowledge base and help improveprocesses for better service delivery What we are looking for: Good IT skills/background Problem solving Can show initiative Able to drive Previous experience in tech or college/UNI studies More ❯

solutions that meet complex customer requirements. Due to customer requirements, successful applicants must be eligible for high-level UK Security Clearance (SC). Key Responsibilities: Lead the design and delivery of secure, scalable network solutions across enterprise environments. Act as a trusted advisor to clients, engaging directly to understand business needs and translate them into technical solutions. Drive solution … selling by identifying opportunities, shaping proposals, and presenting architectures to both technical and non-technical stakeholders. Collaborate with internal teams and partners to ensure seamless delivery of network services. Provide technical leadership and mentorship to junior architects and engineers. Troubleshoot and resolve complex network issues, considering downstream impacts on service delivery and client satisfaction. Required Experience & Skills More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

a Senior Business Analyst, contributing to a major digital transformation in education, research, and innovation. This role is pivotal in shaping future technology strategies, improving system integration, and enhancing service delivery across Scotland’s tertiary education landscape. Day-to-day of the role: Review systems and hosting models, assess contracts, and define transition costs. Explore options like buy More ❯

For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative An understanding of current developments and trends in IT Awareness of ITIL service delivery and support processes Experience with: Experience of working within structured projects Third line support, troubleshooting and resolving major incidents Experience of AD and EntraID design and maintenance More ❯

projects that enhance the guest experience and power our business operations. What you'll be doing: Leading and growing a high-performing team of engineers across infrastructure, systems, and service delivery Driving complex projects from cloud migrations to cybersecurity upgrades and guest-facing technology innovation Building a culture of engineering excellence, automation, and reliability Partnering across the business … mentoring, problem-solving, and raising the bar for engineering standards Highly customer focused, team player with a strategic and solutioning mindset Exceptional communication skills and desire to provide unrivalled service are essential Building strong relationships with 3rd party ecosystem of MSPs Recently crowned ' Employer of the Year ' at the 2024 Cateys, Gleneagles is more than a workplace-it's … community, a career destination, and a chance to make your mark on a legacy brand blending heritage with innovation.If you're ready to combine leadership, innovation, and hands-on delivery in a truly unique environment, we'd love to hear from you.This opportunity comes with an exceptional and unique benefits package.If have both the technical and soft skills to More ❯

as apprentices. This is your chance to learn new skills and start an amazing career! As a Digital Systems Support Apprentice, you will be part of our Lifecycle Services Delivery Operations team. This facility specialises in refurbishing and remarketing pre-owned IT assets, ensuring they are given a second life where possible, or ethically recycled when no longer viable. More ❯

You'll work across several enterprise-level programmes, including a major Body Worn Video (BWV) Project aligned with a national rollout, as well as other initiatives that are reshaping service delivery across the country. As a PMO Analyst, you will: Deliver accurate and insightful analysis across the full project lifecycle Support governance, reporting, and assurance for transformational change … Enable informed decision-making for senior leadership Contribute to the successful delivery of national programmes Benefits Include: 25 days annual leave + 11.5 public/privilege holidays (rising to 30 days after 4 years) Generous Civil Service Pension (employer contribution averaging over 28.97%) Flexible working hours and a family-friendly approach Cycle to Work Scheme and Season Ticket More ❯

hire for them to deliver improvements in key operational areas while they expand into new markets. As their Operations Manager, your purpose will be to deliver all aspects of service delivery giving exceptional experience to their customers, serving them efficiently and effectively, while managing the wider business needs and commitments. Progression to Director with equity will be included More ❯

hire for them to deliver improvements in key operational areas while they expand into new markets. As their Operations Manager, your purpose will be to deliver all aspects of service delivery giving exceptional experience to their customers, serving them efficiently and effectively, while managing the wider business needs and commitments. Progression to Director with equity will be included More ❯

Management. This role ensures the secure, scalable, and efficient infrastructure necessary to support the company's SaaS platforms and internal teams. The position bridges cybersecurity, cloud reliability, and IT service delivery, playing a crucial role in enabling growth and compliance in a global environment. In this role, the Head of Cyber and IT will manage cloud infrastructure to More ❯