1 to 25 of 54 Service Delivery Jobs in Scotland

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive … relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host More ❯

purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the role: The successful Service Delivery Manager will be responsible for the successful delivery of the planning and customer service function. Taking overall responsibility for the … day-to-day management of customer service advisors, planners, monitoring service performance and customer satisfaction to meet the Key Performance Indicators. Monitor and track service levels to ensure compliance with service delivery standards Liaise with the Client to ensure customer satisfaction. Lead, motivate, and manage … the performance of the planning and customer service teams Promote a culture of continuous improvement within the team Work closely with housing officers, property managers, and external contractors to coordinate activities and resolve issues. Engage with residents and tenants on complex matters to ensure their needs are met Attend More ❯

We're hiring: Service Delivery Manager We're seeking a detail-driven and experienced Service Delivery Manager to take ownership of system health, performance, and stakeholder satisfaction across our technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this role offers … the ideal opportunity to make a lasting impact. As a Service Delivery Manager, you’ll play a central role in incident response, service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical … incident response and resolution efforts, including stakeholder updates and post-incident reviews Driving continuous improvement initiatives based on data, feedback, and audit insights Ensuring service-level compliance, audit readiness, and strong documentation practices Building productive relationships with internal and external stakeholders Overseeing infrastructure-related projects and vendor contracts to More ❯

Service Delivery Manager An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow . This role will suit someone with strong end-to-end service lifecycle experience, covering everything from … proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform. Key Responsibilities: Take ownership of platform performance and service reliability. Manage the full service lifecycle, ensuring stability, security, and efficiency. Oversee infrastructure components including VM, containers, networking, and patching. Lead regular third … aligns with contractual agreements. Drive continuous improvement through robust stakeholder and supplier engagement. Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery. Requirements: Proven experience in service delivery and platform ownership within complex IT environments. Strong working knowledge of ITIL v4, particularly in More ❯

support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … Technology understands the customers' needs and concerns, and that the customers understand Group Technology's plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Ownership of asset management process … group wide approach). Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure More ❯

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical … staff as part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An More ❯

Service Delivery Manager £65,000 - £75,000 Edinburgh/Glasgow - hybrid Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory More ❯

of all GAP divisions to provide a one stop shop to supply the Events industry across the UK with all their equipment requirements. The Service Delivery Manager will support the operational team to ensure the seamless execution of event contracts. The main focus of the role will be … to drive efficiencies and improve the overall service delivery within the division. You will assist with daily operational activities including logistics planning, team scheduling and resource allocation and provide direct support to the operations team in resolving operational challenges, ongoing issues and queries. You will be the point More ❯

NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you’ll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and service delivery across the company’s network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support service delivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯

Job Description Field Service Supervisor e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed … one of the most bankable companies in the solar and renewable energy industry. For additional information about Canadian Solar, visit www.canadiansolar.com Position Title: Field Service Supervisor Department: Project Implementation Entity: CS e-Storage Reports To: Sr Service Manager Location: Glasgow, Edinburgh, Leeds, Manchester, UK Position Summary: The Field … Service Supervisor (UK) will be an integral part of the service team, leading the Snr Service and Service Technicians to successfully complete preventative and corrective maintenance of CSI Energy Storage’s Solbank Storage Power Block (SPB). The individual will also be responsible for fulfilling obligations More ❯

our clients to deliver transformative projects. From the development of organizational benefits through better information management, to the application of user-focused discovery and service delivery - we have a vision for change. Our global programme to connect People, Data and technology is focused on delivering beyond expectations, creating … that considers digital twinning, smart cities, automation, and novel applications of computer vision and data science. We are looking for exceptional individuals who demonstrate delivery excellence, an innovation mindset, a deep understanding of digital technology and collaborative behaviours to help lead our most important programmes with respect to information … management. You will champion the application and value of information management alongside our clients, apply your knowledge in user-focused discovery and service delivery to target real benefits across the lifecycle of asset delivery in the Architecture, Engineering and Construction sectors. We love different - be it your More ❯

comprehensive support for our core Policy Admin Systems, particularly the Sonata application, and other critical applications. This role focuses on maintaining and improving live service provision, resolving incidents, and performing routine support tasks. The role sits within the newly created Application Support Team who are responsible for driving and … improving live service provision to the wider business. In cases of significant service-impacting incidents, third-line support will involve working in conjunction with the functional delivery teams. The support team is dedicated to continuously enhancing its expertise and skills. By actively pursuing improvement initiatives, the team … aims to optimise service delivery and maintain high standards of performance. Role responsibilities Live Service Support: Manage and resolve incidents to ensure minimal disruption to business operations. Monitor system performance and address any issues promptly. Oversee intra-day and overnight batch processes, ensuring smooth operations. Schedule and More ❯

and leading provider of enterprise software in the Business Resilience Market. We provide software for Business Resilience to world leading brands along with a service that helps our customers execute their vision for success through Resilience. We are well known for our Service to our clients and our … powerful tool on the market. What are we looking for and what will you be doing? We are looking for a Multi lingual Customer Service Analyst to join our Service Delivery Team to support our clients internationally. We are looking for someone who will be based in … on a day to day basis. It is important to take responsibility for each query and follow it through to resolution providing excellent customer service along the way. We are full of self-starters at C2, people with real drive, maturity and focus, so it’s important you are More ❯

the DT M&A team during all phases of deals, with responsibilities including all timely due-diligence responses, integration and separation strategies and plans, service delivery execution and digital technology security implementation. Working with the Cybersecurity and CTO teams to execute the CSRC Service Delivery portions … incoming applications through security and architecture reviews, and supporting the DT deal team in a timely manner as required by business. Maintaining the CSRC service catalogue and working at a tactical level to manage all CSRC activities in a timely manner. Contributing technical expertise towards the development of M … an accredited university or college. Have experience in ITGC/GITC audits including interfaces, control reports configurable controls. Possess deep working knowledge of IT service management (e.g., ITIL-related disciplines). Have a solid working knowledge of OT security and how it aligns and differs from Enterprise IT Security. More ❯

bonus and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in Scotland. If you're a Business Development Manager with experience within the Industrial Services or … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions … especially within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends More ❯

of our customer and this increased capacity will allow you to join a team that is providing Incident Management, Project Testing, Project Deployment and Service Improvements. What will you be doing? As a Senior member of the team, you will lead by example to the other team members and … provide mentoring where required. You will also be responsible for developing and delivery Service Improvements across the team identifying areas that can be enhanced and improved. This will include: Provide end-to-end application support for a large set of Business Users across a suite of Web and … for issues and process failures. Respond to and resolve issues and Incidents raised by Business Users Escalate and communicate issues to Business Users and Service Delivery where necessary to restore services quickly and within documented SLAs Who are we looking for? Experience in Troubleshooting and resolving User Incidents More ❯

and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/Engineers. Work … directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen client relationships … to achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance or behavior promptly More ❯

growth. Role and responsibilities: Triaging and resolving customers' Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … IT Maintenance Services Industry. Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. Must have strong written and verbal communication skills Strong organisational skills. Must be flexible to work outside of core business hours More ❯

growth. Role and responsibilities: Triaging and resolving customers' Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … IT Maintenance Services Industry. Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. Must have strong written and verbal communication skills Strong organisational skills. Must be flexible to work outside of core business hours More ❯

eager to work with cutting-edge technologies? This is an exciting opportunity to contribute to a high-performance IT environment within a dynamic public service setting. We're looking for skilled IT Infrastructure Specialists to help build, deploy, and maintain a wide range of IT systems. If you're … Server apps, Storage Area Networks, and Networking technologies. Provide Technical Support - Offer technical support and solutions to staff, partners, and users, ensuring high-quality service delivery and system performance. Collaborate on IT Projects - Contribute your technical skills to exciting projects, enhancing and deploying IT infrastructure solutions. Enhance IT … Service Management - Drive a process-focused approach to IT Service Management, ensuring all targets and KPIs are met for customer satisfaction and smooth IT operations. Mentor & Develop Team Members - Support and mentor junior staff, fostering a collaborative, growth-oriented environment. Ensure Reliability & Performance - Help maintain system reliability and More ❯

monitoring platforms e.g. SolarWinds Firewall experience Proven track record in the regular use of Cisco and networking products in order to produce reports for service monitoring purposes Ability to support the administrative and service delivery aspects of a high pressure data comms support service covering around … Infoblox, Fortinet and F5 products Knowledge of investigative and troubleshooting methodologies Working knowledge of NHS Scotland data communications platforms, policies and regulatory guidance Customer service orientation Workload planning skills with ability to handle multiple tasks Performance management skills Highly motivated and self-directed Contract type Permanent Full time … your skills and further your career. Some of NHS Lanarkshire's benefits include: A minimum of 27 days annual leave increasing with length of service A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension More ❯

Assist in the procurement of IT resources. Assist with day-to-day operation of IT equipment owned by the authority. Triage and report, through service desk, issues supported by service desk resolver groups i.e., enterprise solutions, infrastructure and security, providing second line support. Carry out installation of software … and upgrades. Liaise with service users and peers to ascertain IT support requirements Provide advice to service users. What You'll Need to Succeed Teamwork: Work effectively in a team structure to support service delivery of technical field services. Work request management: Monitor, respond to, and More ❯

seeking a Shared Services Manager to join our dynamic team. In this role, you will lead and coordinate the shared services function, ensuring seamless delivery of administrative, financial, IT, and procurement support across the organisation. If you're passionate about the energy sector and are looking for a rewarding … and accountabilities Manage and oversee shared administrative functions including procurement assistance, Travel and Manning, Stores and Logistics and IT coordination. Develop and implement streamlined service delivery models to improve internal efficiency. Ensure consistent service levels across departments by establishing clear SLAs and KPIs. Act as the primary … point of contact for escalations related to shared service areas. Supervise and mentor shared services staff to ensure high performance and professional growth. Collaborate with department heads to identify support needs and deliver timely solutions. Ensure compliance with company policies, procedures, and applicable legislation. Monitor budgets related to shared More ❯

About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: 1. Client Experience Delivery, client-facing teams orchestrating … all aspects of service delivery, and onboarding teams bringing new business onto our platform, 2. Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, 3. Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and 4. Client … designs and conceptual architectures supported with technical presentations. Build proof of concept working designs to illustrate a proposed solution. Collaborate with Product, Sales and Service users to craft and convey clear, impactful and engaging messages that tell a comprehensive story. Demonstrate, deepen and evolve your expertise with a focus More ❯

maximize customer satisfaction and profitability. The role involves establishing and executing project quality plans, detecting and signaling flaws in processes, and ensuring manufacturing and service documentation meets quality standards. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in quality assurance methodologies. Preferred qualifications include … avoid deviation and to continually improve execution processes. Detecting and signaling flaws in approaches, methods, procedures, and processes and suggesting improvements. Ensuring manufacturing and service documentation captures identified quality requirements and meets work scope criteria. Communicating verbally and in writing with customers to ensure requirements are understood, discrepancies are … communicated, and concession requests are approved. Verifying Service Delivery requirements have been fulfilled prior to delivery to customer. Fuel your passion To be successful in this role you will: Have proven experience in a quality engineering role. Possess strong knowledge of quality assurance methodologies and tools. Have More ❯