23 of 23 Service Delivery Jobs in Scotland

Service Delivery Coordinator Central Belt of Scotland - on site working 5 days per week Up to £55,000 + benefits Head Resourcing are delighted to be working with a major player in the shipping and logistics industry as they look to hire an experienced IT Service Delivery … activities, managing business support needs, streamlining system processes, and ensuring effective communication between technical teams and business units. You will be instrumental in driving service improvements and assisting in the delivery of IT solutions that align with our clients' organisational goals. This role is ideally suited to someone ...

Service Delivery Coordinator Central Belt of Scotland - on site working 5 days per week Up to £55,000 + benefits Head Resourcing are delighted to be working with a major player in the shipping and logistics industry as they look to hire an experienced IT Service Delivery … activities, managing business support needs, streamlining system processes, and ensuring effective communication between technical teams and business units. You will be instrumental in driving service improvements and assisting in the delivery of IT solutions that align with our clients' organisational goals. This role is ideally suited to someone ...

projects Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva Private medical cover from 1 year of service Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Team Response: As an onsite desktop support analyst you will … part of the service delivery team. The service delivery team provides operational support to a wide variety of customers. You will be the Getronics champion on site and single point of contact between our customers, employees and business partners. Role Purpose: Responsible for supporting a client ...

Global IT Service Desk Manager Location: Glasgow (Hybrid) Working hours: 12:30pm – 9pm (UK time) Global Scope: UK, Europe, US & APAC Lead Global IT Service Excellence at SThree We are seeking an experienced Global IT Service Desk Manager to lead and evolve our Global Service Desk … function. This is a high-impact leadership role where you'll manage a team delivering exceptional service across multiple regions, ensuring performance meets agreed SLAs and aligns with business priorities. About Us SThree is the global STEM-specialist talent partner, connecting sought-after experts in life sciences, technology, engineering ...

operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead … Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs ...

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … communicating effectively with stakeholders. • Serve as a Technical Point of Contact: Support key clients as a trusted technical advisor, ensuring high levels of service delivery and issue resolution. • Contribute to Continuous Improvement: Identify technical gaps and propose enhancements in processes, tooling, or client configurations. • Champion Documentation Standards ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS ? Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

growth and operational plans into clear technology, data, OT and digital initiatives Build and govern the UK IT/OT project portfolio, including budgets, delivery plans and benefits tracking Oversee all IT and OT operations across UK sites, covering infrastructure, connectivity, security and end-user support Manage complex vendor … service-provider ecosystems, ensuring strong SLAs, performance and commercial control Act as the primary UK interface with Group IT across infrastructure, cybersecurity, data platforms and digital systems Ensure adherence to Group policies, standards and security frameworks across UK operations Deliver projects using appropriate methodologies (gate-based, waterfall and agile ...

employees Coming from a Financial, Legal or Insurance Background Resource management Performance Monitoring, KPI's and Reviews Training and mentoring Stakeholder and Escalations Service Delivery experience Any experience JIRA or ServiceNow would be beneficial BAU and Project experience Managing both Infrastructure and Network Teams Working for a Global … Estate – 2019-2025 Azure Cloud End User Compute M365, Teams Active Directory, Exchange on-line Network Cisco, SD-Wan, Firewall, AV equipment JIRA/Service Tools Agile/Scrum methodologies Please note that the IT Infrastructure Team Leader is an immediate start, but you will need to go through ...

employees Coming from a Financial, Legal or Insurance Background Resource management Performance Monitoring, KPI’s and Reviews Training and mentoring Stakeholder and Escalations Service Delivery experience Any experience JIRA or ServiceNow would be beneficial BAU and Project experience Managing both Infrastructure and Network Teams Working for a Global … Apply online only) Azure Cloud End User Compute M365, Teams Active Directory, Exchange on-line Network Cisco, SD-Wan, Firewall, AV equipment JIRA/Service Tools Agile/Scrum methodologies Please note that the IT Infrastructure Team Leader is an immediate start, but you will need to go through ...

Fire & Security Service Engineer - Glasgow & Surrounding Areas 34,000 - 40,000 + Overtime + Van + Excellent Benefits Glasgow, Central Belt & Surrounding Regions Permanent Recruiting on behalf of a leading Fire & Security provider I am currently supporting one of my long-standing clients a reputable Fire & Security company … they continue their expansion across Glasgow and the surrounding Central Belt. They are looking to hire an experienced Fire & Security Service Engineer to join their growing team. This is an excellent opportunity for a skilled engineer who enjoys autonomy, variety, and exposure to high-quality systems across a wide ...

Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love … incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance ...

technical expertise to 24x7 Tier 1/2 teams. Liaise with vendors and third-party suppliers to progress support calls. Collaborate with leadership and service delivery teams on continual improvement programmes. Ensure all requests meet or exceed contractual SLAs. Carry out routine operational housekeeping tasks. Actively develop technical … Azure networking and authentication solutions (e.g., ISE). Experience & Qualifications Essential: 5+ years experience managing and supporting network infrastructure in an Enterprise or Managed Service environment. Cisco CCNA certification. Aruba ASCA certification. Strong IP networking knowledge, including IP Routing. Expertise with Firewalls (Palo Alto and/or Cisco). ...

simulations, incident response plans and cybersecurity awareness training Preparing reports, documenting findings and recommending improvements to strengthen cyber resilience Supporting proposal development and wider service delivery documentation Where you'll be doing it You'll be joining a long-established advanced systems integrator focused on operational technology ...

pursue new business opportunities across commercial sectors. Build and manage a robust pipeline of prospects with a consultative approach from initial conversations through to delivery and post support Present and position value-driven, VAR Solutions and IT solutions including Microsoft 365, Azure, Security, and infrastructure technologies. Collaborate with … Sales, Procurement, and Service Delivery teams to shape compelling proposals. Maintain accurate CRM records, forecasts and activity reports. Consistently meet and exceed monthly and quarterly GP targets and KPIs. Experience and Qualifications Proven track record in new business development within the IT reseller or VAR space. Strong understanding ...

contract close. Develop tailored VAR and IT solutions aligned to client needs – from infrastructure to Microsoft cloud offerings. Collaborate with pre-sales, procurement, and service delivery teams to create compelling proposals. Maintain accurate sales forecasting and CRM records, contributing to data-driven decision-making. Consistently meet or exceed ...

simulations, incident response plans and cybersecurity awareness training•Preparing reports, documenting findings and recommending improvements to strengthen cyber resilience•Supporting proposal development and wider service delivery documentationWhere you'll be doing itYou'll be joining a long-established advanced systems integrator focused on operational technology and digital transformation. ...

social and environmental sustainability. Want to be part of something great, sound like you? Then we have the right opportunity as our Lifecycle Services Delivery Operation, located in Erskine Scotland, is at the heart of our client's market-leading Circular Economy strategy. We have over 20 years' experience ...

social and environmental sustainability. Want to be part of something great, sound like you? Then we have the right opportunity as our Lifecycle Services Delivery Operation, located in Erskine Scotland, is at the heart of our client's market-leading Circular Economy strategy. We have over 20 years' experience ...

values-driven organisation is now looking to recruit a Business Improvement Partner to join a newly created Transformation & Improvement team. This role will support delivery of the new Target Operating Model by implementing a Group wide systems thinking review programme which drives out waste, error, duplication and complex manual … mapping 'as is' and 'to be' processes What you'll need to succeed Ability to complete root cause analysis to gain insights and solve service delivery problems Knowledge of analyst frameworks, business processes, process mapping and business requirements methodologies Strong process engineering skills including review and mapping Experience ...

approach, with the ability to diagnose and troubleshoot issues quickly and effectively. You will play a key role in maintaining and automating infrastructure and service delivery, ensuring high availability, security and scalability. The role requires strong problem-solving skills, a proactive approach to system improvements, and the ability ...

technical stakeholders. Build dashboards and data products that track key business and client metrics. Identify opportunities to improve recruitment efficiency, workforce deployment, and service delivery through data. Ensure data quality, integrity, and compliance across all sources. Mentor junior analysts and contribute to building a data-driven culture across ...