1 of 1 Service Delivery Jobs in Hoddesdon

critical business applications. About our role Improvements - Enhancing system resilience and supporting daily operational technologies. Processes - Understanding and optimizing support processes to ensure effective service delivery. Leading Sprint Releases & Upgrades with thorough testing and business approval. Collaborating with Product Owners to develop strategies. Managing vendor relationships to ensure service quality. Ensuring support services meet or exceed agreed Service Levels. Regularly reviewing and improving support processes for efficiency and customer satisfaction. Stakeholder engagement and management - Building and maintaining strong relationships with key stakeholders. People management - Leading and mentoring the team, monitoring performance, and providing technical guidance. About you … and development Family-friendly policies including enhanced maternity benefits Employee Assistance Programme Support for mental, physical, and financial wellbeing 24/7 Virtual GP service Fairness, inclusion and respect We are committed to fostering an inclusive environment where everyone feels respected and valued, regardless of background. If you need More ❯