1 to 25 of 33 Service Delivery Jobs in Hertfordshire

Contract Delivery Manager Location - Watford Purpose - To provide a high quality and compliant technical service to the PAM Portfolio. The Contract Delivery Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the … contract, to include innovation in service delivery. Aim to continuously improve the service delivery. Duties & Responsibilities - Customer Liaison • To be the leader of maintenance management on the portfolio and therefore be able to readily provide information on service plans and records • Contribute to effective communications and be the operational support for all maintenance related activities • Demonstrate a … staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commences • Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site • Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a More ❯

UK Nationals who are eligible to obtain and maintain Security Clearance (SC). About the Role: As a Wintel Engineer, you will be a key technical specialist within the service delivery team. You'll leverage your deep understanding of Windows environments to ensure the stability, performance, and security of critical systems. Your responsibilities will include: Providing expert-level … control processes, ensuring proper validation and documentation. Contributing to the installation, configuration, and decommissioning of server hardware and software. Monitoring system performance, analysing trends, and proactively identifying opportunities for service improvement against SLAs. Participating in technical projects, implementing designs to meet service delivery requirements. Working collaboratively within the team and alongside other service providers, potentially mentoring … Level 3 proficiency). Demonstrable experience in systems administration, including installation, configuration, and security hardening (System Software L4, Security Admin L4 equivalent). Experience in IT operations and supporting service delivery in a structured environment (IT Operations L3). Excellent analytical and problem-solving skills with a meticulous attention to detail. Strong communication and interpersonal skills, capable of More ❯

manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are … handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT More ❯

within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users. Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service. Service Level. Recognises opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis. Project Work. Works within a team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of … data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service. Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in More ❯

Life on the team Join a high-impact team at the forefront of global service delivery innovation. As part of the GSD Systems team, youll play a key role in delivering and enhancing the contact centre technologies that support Computacenters Global Service Desk (GSD).With over 4,000 agents relying on our solutions daily, we ensure seamless … dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate service performance Deliver expert … APIs, Terraform Cloud, GitHub, and CI/CD pipelines for automation and infrastructure-as-code A strong consulting background with skills in requirements gathering, user journey design, and technical delivery Experience working in Agile environments, ideally with familiarity in SAFe (Scaled Agile Framework) Outstanding communication and stakeholder engagement skills Preferred certifications: GCX-GCP (Professional), GCX-GCD (Developer), GCX-ARC More ❯

based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve issues related to desktops … customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on … line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense More ❯

brain injury. MAIN PURPOSE: To provide robust and effective leadership to a specialised therapy team and recreational therapy team. The post will support the Senior Management Team in the delivery of services, quality improvement and clinical governance. MAIN TASKS AND RESPONSIBILITIES: Responsible for overseeing service delivery from referral to discharge to ensure treatment programmes are planned and … delivered effectively. To maintain an awareness of the caseloads of the team to ensure the most effective and efficient service is provided To be responsible for leading clinical governance activity within the team with regard to clinical risk management and for implementing clinical governance policies, standards and guidelines. Responsible for ensuring a high standard of service, delivered within … documentation produced by other members of the team is in line with professional and Brainkind standards Responsible for the day-to-day management and leadership of staff within the service and provide support to staff as required. To provide on-site deputy leadership for the team and take an active role in service developments through the use of More ❯

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

LINUX Engineer (Service Support) Salary: £45,000 + 10% Allowance + Bonus - Total Compensation circa £50,000 Location: Stevenage - full-time on-site Clearance: DV Cleared or DV Clearable. Initially SC Cleared The Company: You will join a world-class consultancy bringing digital transformation to the MoD. Due to the size and expertise, there is excellent scope for training … resolve issues to maintain system operational states within SLA and KPI targets. Document processes for first-time fixes and quick resolutions. Monitor system status and report issues promptly to service management and relevant teams. Maintain high customer satisfaction by understanding and meeting customer needs within your support role. Provide server and application support, utilizing automation, creating build images, documentation … instructions, and configuring Linux servers. Strong scripting skills are required. Mentor and train junior team members to enhance team knowledge and skills. Contribute to other tasks as directed by Service Delivery Managers and participate in new work initiatives. This role requires security clearance to a high level; please visit National security vetting: clearance levels - GOV.UK () . Your Skills More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in Stevenage. This is a shift rota role, Mon-Fri am shift 06:00 to 14:30 and pm Shift 14:00 to … 00. As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader. Your main duties will include providing effective onsite technical support to Littlefishs … You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs. In this role, delivering a VIP-level service is essential. Youll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement with More ❯

you. The role and what you'll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in Stevenage. This is a shift rota role, Mon-Fri am shift 06:00 to 14:30 and pm Shift 14:00 to … 00. As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader. Your main duties will include providing effective onsite technical support to Littlefish … will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. In this role, delivering a VIP-level service is essential. You'll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement More ❯

Service Desk Analyst Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. The role can be done on either a hybrid or remote working basis, but be aware there may be the very odd occasion when you are required to come into the office which is located in Letchworth … Garden City, Hertfordshire. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role Customer Support: Be … the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. Understand customers' needs and adapt your approach to ensure their satisfaction. Take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for More ❯

projects and site setups. Maintain strong stakeholder relationships across allocated sites. Ensure accurate ticket logging, asset tracking, and change compliance. Collaborate with internal teams and vendors for effective IT service delivery. Requirements: Strong experience with Windows 10, Microsoft 365, Active Directory, and printer support Solid networking knowledge (LAN/WAN), WiFi setup, and endpoint troubleshooting Excellent problem-solving, communication More ❯

assess and prioritise tasks without close supervision. You'll also get: A competitive basic salary The option to buy additional holiday Health and wellbeing benefits including a virtual GP service Exclusive discounts from our technology partners (HP, Dell, Apple etc) If you think this could be you, and you'd enjoy working for a leading global technology business, then … workflow-based automation. Act as a SME for number of solutions developed by the team and support/assist end users to leverage complete benefit of the solution. Continual delivery of new applications/features to a high quality by consistently reviewing other developers code and communicating/providing feedback when required. Stakeholder engagement will be key, and you … will establish and maintain good relationships with the stakeholders both internally and in the customer organisation, and the various service delivery teams within Computacenter. Champion Automation within the organisation. What you'll need Install and configure solutions for the new customer and assist internal and external users with support queries. Participate with the development team in the design More ❯

ServiceNow Product Owner Location: Watford | Full Time | Permanent | c. £75,000 Be part of a major digital transformation and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're looking … role in delivering efficient, reliable, and secure IT services. You'll lead the implementation and evolution of ServiceNow, working across teams to design scalable solutions, manage integrations, and enhance service delivery processes. What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. … improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows More ❯

and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud More ❯

per annum + 5% Bonus + 10% DV Bonus (where applicable) Clearance: Active SC required We are currently seeking a skilled and motivated Linux Engineer to join our established Service Support team in Stevenage. This is a customer-facing, on-site position supporting live, mission-critical IT services for a high-profile client. The successful candidate will play a … and document system incidents and requests in line with SLAs and KPIs Implement configuration changes and automation solutions Collaborate with internal teams and customers to maintain system health and service quality Produce and maintain technical documentation, build guides, and support materials Mentor junior team members to support knowledge transfer and team development Participate in service improvement initiatives and … other tasks as directed by service delivery managers Essential Requirements: Active SC (Security Check) clearance Proven experience supporting Linux environments (RHEL 5-9, Debian 10/11) Strong scripting skills: Bash, Python, KSH Experience with Ansible for automation Familiarity with VMware (host deployment, affinity rules) Knowledge of backup technologies such as NetApp, SAN, and Cohesity Understanding of security More ❯

Support Manager - Hertforshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager to join a … a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading customer support or service delivery teams in a dynamic, customer-focused setting. A strong background supporting ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture and … core modules such as finance, inventory, and CRM. A track record of achieving performance targets and successfully managing KPIs. Familiarity with automation and AI tools in customer service is a plus. Why Join Us? You'll be part of a company that truly values its people and fosters a culture of growth, collaboration, and innovation. In addition to a More ❯

often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 213142 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team The Group Manager - Services Partnering will lead a team of International Partner Managers within Group Managed Services who develop and manage Computacenter's … services partner strategy aligned with Computacenter's overall Managed Services growth objectives. Build and manage a diverse portfolio of partners capable of delivering high-quality outsourced and out-tasked service outcomes. Identify, recruit, and on-board strategic partners, ensuring alignment with Computacenter's service standards and customer needs. Drive partner enablement programs to ensure partners have the necessary … knowledge and skills to deliver Computacenter's services. Cultivate and maintain strong relationships with key stakeholders within partner organisations. Monitor partner performance and ensure adherence to service level agreements (SLAs). Deliver cost savings/avoidance to enhance Computacenter's competitiveness and support growth. Performance indicators Effective management and development of the partner managers. Effective cascade and delivery More ❯

Manager Role Description As a Support Manager within the UK Customer Success Office, you will play a pivotal role in overseeing and guiding our support team to ensure exceptional service delivery. A key part of your role will be team management, where you will be responsible for leading, mentoring, and developing a high-performing team. Your leadership will be … ensuring timely and effective resolution of issues. Foster a culture of continuous improvement by identifying opportunities for process enhancements and implementing best practices. Ensure the team delivers exceptional customer service and resolves issues promptly and effectively. The right person for this role will have a passion for leadership, service quality, and innovation. They will be highly motivated, with … or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations, or service delivery Familiarity with automation and AI in customer support is an advantage Benefits and Culture Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment More ❯

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization tasks • Collaborate closely with service delivery managers and other teams • Mentor and support junior team members • Participate in new service initiatives and other tasks as directed ________________________________________ Required Skills & Experience • Strong knowledge of … approach ________________________________________ Working Hours • 37 hours per week (Monday to Friday) • Rotational shifts (e.g., 07:00–15:30 or 10:30–19:00) • Remote work may be permitted depending on service needs and management approval ________________________________________ Additional Information Even if you don't meet every requirement, we encourage you to apply if you have relevant transferable skills. We are committed to More ❯

and career development opportunities for team members. Coordinating and supervising the day-to-day activities of the IT department. Preparing and managing the IT budget to ensure cost-effective service delivery. Evaluating and negotiating with vendors for software, hardware, and services. Monitoring IT expenditures and ensuring they align with the budgeted amounts. Overseeing the design, implementation, and maintenance of More ❯