2 of 2 Service Delivery Jobs in Hounslow

Group Customer Insights & Reporting Specialist to build the foundations of our customer journey reporting across Safetykleen - helping us measure and improve customer health, satisfaction, service performance, and retention. This is a hands-on, technical role where you’ll use Power BI and SQL to design scalable reporting solutions … modelling, DAX measures, performance optimisation Strong SQL: extracting, shaping and validating data for reporting Experience reporting from Dynamics 365 Customer Engagement (CE) (customer/service journey data) Confidence partnering with stakeholders to turn questions into clear KPIs and dashboards Nice to have: Microsoft Fabric/modern data platform exposure ...

revenue and margin Implement structured sales plans and call cycles to achieve volume and profitability targets Build and manage strategic customer relationships to drive service excellence and identify growth opportunities Monitor customer performance, satisfaction, and retention, taking corrective action where required Collaborate with internal Account Managers to ensure seamless … service delivery Understand customer IT and despatch infrastructure to position tailored solutions Represent the business brand and values with professionalism at all times About You Essential: 3 5+ years experience in consultative, service-based sales (ecommerce parcel/logistics experience highly desirable) Proven track record of winning ...