13 of 13 Service Delivery Jobs in West London

or other opportunities to other IT partners. You will serve as the primary support relationship manager for the KITE business unit and other specialized service desks, fostering strong partnerships and continuous improvement. You will follow policies, procedures, and service level agreements (SLAs) to provide IT support services to … employees, contractors, and teams for supported systems, applications, hardware, and other tools. You will typically provide day-to-day operational oversight of the specialized service desks within the Enterprise Service Desk. The Enterprise service desk is a managed service provided by a Vendor. You may act … as team lead to Tier 1 dedicated service desk agents under the Vendor. You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the More ❯

ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained. 1. People Management ? No direct supervisory responsibility, however, may be required … by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers ? Commitment to the highest level of service delivery ? Learn from best practice and lead by example in the development of a customer focused team empowered to continually improve levels of … service delivery through innovative and creative approaches to service improvement. 3. Operational Service Delivery ? To support the Waste Services team to investigate and respond to enquiries, service requests, and complaints. ? Responsible for delivering complex, routine, and emergency administrative tasks to ensure consistency in service More ❯

Office Per Week) Salary: £40,000 - £44,000 Network IT are looking for an experienced ITSM Specialist to take ownership of our clients IT Service Management platform currently ServiceNow. You will help drive innovation, automation, and performance across their digital services. You'll support platform development, drive service … via dashboards, reporting, and KPIs Provide expert training, guidance, and documentation to ensure optimal platform adoption Identify and implement opportunities for automation and smarter service management Collaborate with internal teams and external suppliers to enhance service delivery Maintain the CMDB and support integrations (e.g., LDAP, SSO, third … party APIs) Experience ? Strong hands-on experience with ServiceNow ? Proven knowledge of ITIL-based service management processes (ITIL Foundation qualification required as a minimum) ? Skilled in scripting (e.g., PowerShell ) and integration technologies (REST/SOAP APIs) ? Analytical mindset and problem-solving skills ? Comfortable delivering training and technical documentation ? Strong More ❯

understands and can manage the delicate balance of ensuring the profitable growth of Sapiens' business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant and … grow the business with the customer by identifying and promoting business opportunities where Sapiens' added value is needed. Penetrating new segments within existing customers. Delivery Management: The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens' operations, solutions, and … projects. You will work hand in hand with the delivery managers to optimise delivery. P&L Management: Manage the P&L with the customer and be responsible for meeting the AOP targets, continuously focusing on lowering the total cost of ownership for the customer. What you need to succeed More ❯

troubleshooting both software and hardware issues and ensuring the smooth operation of their IT systems. The successful applicant will have excellent communication and customer service skills, would be passionate about IT and about enriching their knowledge of new technologies and improving processes. Duties Provide IT support to our clients … with users effectively to understand their needs and offer appropriate solutions Document all support activities Collaborate with other members of the team to improve service delivery Role requirements Proven experience in IT support or similar role Experience in setting up network devices Experience of administration of O365 and … verbal and written and having the ability to explain technical concepts to non-technical users A problem-solving mindset Excellent organizational skills and customer service skills Excellent time management skills Desirable but not essential Degree in technical discipline and/or IT certifications (primarily Microsoft and network certifications) Experience More ❯

Management (FM) Job Type: Full-Time, Permanent CBW Staffing Solutions is currently seeking an experienced and driven Helpdesk Manager to join a leading FM service provider, based in Feltham, West London. This is a fantastic opportunity for a motivated individual with a strong background in helpdesk operations and team … in their career. As the Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of the technical helpdesk team, ensuring service excellence, and driving continuous improvement. This role requires someone who can lead by example, support their team, and ensure that all service requests … qualifying employment period) Generous sick pay scheme (subject to tenure) Regular company-wide social events including away days with colleagues, friends, and family Long service recognition and awards Working Hours: Monday to Friday 8am - 5pm Key Responsibilities: Oversee and manage all reactive maintenance requests in line with SLA requirements More ❯

process (ATP, CRQ). Act as the Responsible Technical Authority for the Change Control Board, overseeing LLC configuration change management. Manage site support and delivery for High-Level Controls, IT, and Infrastructure. Identify and address the skills and training requirements for the BUK Technical/CST Team. Ensure that … and aligned with the skills and competencies matrix. Oversee the production of HLC and LLC obsolescence management reports. Support the reporting function for technical service delivery in line with contractual obligations. Adhere to and actively participate in Health and Safety and Quality Assurance procedures. Manage project delivery More ❯

65K - 6 months FTC initially So what's the role? You'll drive continuous improvement across our finance operations—working with management to review service delivery and identify smarter, more efficient ways of working. From streamlining processes and automating tasks to embedding best practices, you'll help shape More ❯

and associated services, showcasing our commitment to quality, reliability, and innovation. Collaborative Approach: Work closely with our operational and support teams to ensure seamless service delivery and client satisfaction. Cultural Champion: Embody and promote Atlas's core values, contributing positively to our supportive and inclusive culture. Market Analysis … results-driven professional who thrives in a collaborative environment. You will have a proven track record of success in business development, ideally within the service industry and/or the education sector. Skills and Experience: Demonstrable experience in business development with a focus on winning new business. Strong understanding More ❯

Nesco Resource is seeking a Data Center Technician in the Heathrow UK area. This is an opportunity to work alongside a premier International IT Service Delivery Integrator for a financial customer where proficient server break-fix skills are necessary. This is a full-time opportunity with specific shift More ❯

ensuring that the work of IT Services and Projects supports and advances the business mission, values and strategic priorities. You would oversee the effective delivery of IT Infrastructure, systems and services, balancing day-to-day operational excellence with the forward-looking adoption of emerging technologies. You will champion a … equipped. There are a large number of Projects and Programmes in flight where you will have the opportunity to engage and lead on the delivery of some cutting-edge technologies. The successful candidate will be able to demonstrate the following: Senior leadership experience in a comparable IT or digital … medium to large organisation Proven experience in leading large-scale digital projects aligned with strategic goals Proven experience in resource management, ensuring efficient, effective service delivery Strong leadership and change management abilities, with excellent organisational, planning, communication, and influencing skills More ❯

of the team, you will work closely with colleagues across marketing and product development to ensure a joined-up approach to client engagement and service delivery. As a Software Sales Executive will also mentor junior sales colleagues, providing expert guidance and helping to develop the next generation of sales More ❯

continuous improvements across a diverse and dynamic technology landscape. Key Responsibilities Operational Support & Monitoring Manage daily IT operations, monitor system health, and escalate urgent service requests as needed. Conduct routine system checks to identify inefficiencies and operational bottlenecks. Coordinate with end-users, application owners, and platform teams to triage … for process optimisation and operational efficiency. Define challenges, gather requirements, analyse potential solutions, and help implement enhancements. Deliver smaller-scale improvement initiatives to increase service performance and stability. Documentation & Training Create and maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure … consistent support and service delivery. Problem Solving & Root Cause Analysis Collaborate with internal teams and external vendors to identify and resolve complex issues. Translate technical information for non-technical stakeholders, ensuring seamless communication between business functions and IT. Vendor Management Maintain strong working relationships with third-party vendors. Conduct More ❯