overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable servicedelivery across the organisation. Key skills and responsibilities, Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Coordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … mitigation or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯
Isle of Man, Crown Dependencies, England, United Kingdom Hybrid / WFH Options
Crimson
overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable servicedelivery across the organisation. Key skills and responsibilities, Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Coordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … mitigation or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯
ABOUT US ARRISE sets the benchmark for servicedelivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. … time. Identify key dependencies, issues, and potential blockers ahead of time to de-risk deliveries we are responsible for. Liaise with the development team to scope projects out, get delivery estimates, and ensure that they have everything they need to progress effectively. This may include feeding back on early builds and making course-correcting adjustments during a project's More ❯
