2 of 2 Service Delivery Jobs in Kidlington

managing the lifecycle of end-user devices (EUDs). Your expertise will be instrumental in delivering exceptional ICT services that meet our strict Service Level Agreements (SLAs). Key Responsibilities: Provide expert technical support for EUDs, ensuring service requests are handled efficiently within agreed SLAs. Maintain accurate … optimise device usage. Oversee the end-to-end lifecycle of devices-from evaluation to disposal-while prioritising supportability and cost-effectiveness. Monitor EUD service delivery and contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively ...

summary The post holder provides skilled technical support within a defined service area, contributing to safe, efficient, and reliable service delivery. Operating with general supervision, they apply practical expertise and established technical procedures to complete routine and moderately complex tasks within their specialist remit. The role supports service … resolution within defined parameters, and the effective maintenance of equipment, systems, or processes appropriate to the environment. Main duties of the job Technical Task Delivery Equipment, Systems & Process Support Information Recording & Data Quality Communication & Customer/Service User Support Operational Support & Service Efficiency Team Contribution & Development About ...