5 of 5 Service Delivery Jobs in Kingston Upon Thames

Documents Benefits Booklet (PDF, 23721.15kb) Job Description (PDF, 178.93kb) The Role Working as a member of the Commercial and Portfolio Team, you will be responsible for the definition and delivery of the IT elements of major estates related projects which link with the goals and ambitions of the University’s strategy and objectives. The role will lead discussions with … and activities required to successfully deliver the Estates’ projects. You will work with members of the Estates team, the relevant project team members (both internal and external), the ITS Service Delivery Manager, vendor assigned project teams, IT Commercial and Portfolio Team members and other stakeholders to develop approaches throughout the project life cycle, to drive successful delivery of the project or initiatives. This includes defining budgets, developing project plans, co-ordinating (with Service Delivery representatives) appropriate delivery plans and successfully communicating change for projects within the IT & Estates project portfolio. There is an emphasis IT ITIL process, KU ITS Delivery methodology (waterfall) and agile methods to each delivery approach. Estates projects More ❯

of SOC Technologies across various platforms for effective monitoring, alert triaging, and incident management. Manages stakeholder and vendor partner relationships and streamlines RACI with them for effective support and service delivery for incident management. The person in this role is expected to be a great leader and coach to the team and should be able to communicate complex More ❯

1st Line Support Customer Service Agent Annual Salary: Competitive Location: Kingston upon Thames, KT1 Job Type: Full-time, Hybrid Join a leading company in the telecommunications sector as a Service Desk Customer Service Agent. This role is ideal for proactive individuals with a knack for technical problem-solving and a commitment to excellent customer service. Day-to … by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. Collaborate with suppliers and internal teams to ensure efficient service delivery. Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: Previous experience in a customer support role, preferably within a service provider environment. Familiarity with … cellular network environments is advantageous. Experience with Zendesk or similar customer service software is beneficial. Strong customer service and time management skills. Excellent written and verbal communication skills in English. High attention to detail with the ability to see tasks through to completion. Ability to work independently while effectively engaging with internal and external stakeholders. A proactive and More ❯

We are recruiting for a Installation Technician for a leading IT service provider based in London (E1) Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform More ❯

We are recruiting for a Installation Technician for a leading IT service provider based in Ipswich. Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any More ❯