4 of 4 Service Delivery Jobs in Kingston Upon Thames

of Positions: 1 Duration: Full-Time Position Summary The Director of Client Experience and Services at St. Lawrence College leads the transformation of IT service delivery by fostering a client-focused culture and implementing strategies that enhance operational efficiency, reliability, and user satisfaction. This senior leadership position is … academic departments, administrative units, and IT teams, to deliver seamless and responsive services that meet the evolving needs of the college. By overseeing the Service Centre, Client Services teams, IT infrastructure, and relationships with external vendors the Director ensures the consistent delivery of high-quality support while driving … systems while promoting security, accessibility, and sustainability. Committed to continuous improvement, the Director actively engages with students, faculty, and staff to gather insights, measure service quality, and adapt strategies that address the college's priorities. This role plays a pivotal part in advancing St. Lawrence College's vision of More ❯

London (4 Days Per Week on-site) £49.5 - £58.5k 2 Year FTC We are seeking an experienced Senior IT Project Manager to lead the delivery of IT elements within major estates-related initiatives, including new buildings, refurbishments, and technology infrastructure upgrades, all aligned to the clients strategic goals. As … part of this specific team, you'll work at the heart of cross-functional delivery, collaborating with Estates, IT Services, senior leadership, and third-party vendors to ensure seamless alignment between IT and Estates methodologies - including RIBA, ITIL, and both Waterfall and Agile delivery approaches. Key Responsibilities: Lead … IT workstreams within major Estates programmes, ensuring delivery against project goals, budgets, and organisation-wide objectives. Liaise with stakeholders from senior leadership to vendors, developing robust project plans and clearly defined IT specifications. Ensure IT procurement, design, and implementation are aligned with the RIBA Plan of Work and IT More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. Our body-worn video solutions … countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s … sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. Our body-worn video solutions … countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s … sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil More ❯