5 of 5 Service Delivery Jobs in Luton

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

and negotiation skills * High levels of computer literacy * Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy, with More ❯

Title: Platform Service Engineer Rate: £450-£550 Per Day (Inside IR35) Duration: 6 months (Initially) Location: Luton (Hybrid) iO Associates is partnered with a leading organisation that's investing heavily in growing its internal capabilities to support and evolve their outlet infrastructure - and they're looking for a Platform … and EUC experience to play a key role in both BAU and major strategic programmes, supporting device management, infrastructure migrations, and end-to-end service delivery. What you'll be doing: Act as a subject matter expert on outlet infrastructure Lead engineering efforts on major infrastructure migration projects Manage More ❯

Title: Platform Service Engineer Rate: £450-£550 Per Day (Inside IR35) Duration: 6 months (Initially) Location: Luton (Hybrid) iO Associates is partnered with a leading organisation that's investing heavily in growing its internal capabilities to support and evolve their outlet infrastructure - and they're looking for a Platform … and EUC experience to play a key role in both BAU and major strategic programmes, supporting device management, infrastructure migrations, and end-to-end service delivery. What you'll be doing: Act as a subject matter expert on outlet infrastructure Lead engineering efforts on major infrastructure migration projects Manage More ❯