7 of 7 Service Delivery Jobs in Bedfordshire

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests … problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting ...

scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable … empowerment, engagement, and continuous improvement. The Head of Customer Operations will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing ...

portfolio. You will own the end-to-end lifecycle of 200300 active client contracts, working closely with Customer Services, Customer Success, Sales, Finance, and Service Delivery teams. This is a fast-paced, detail-driven role that requires confidence, structure, and the ability to take ownership while knowing when … alignment to services delivered, and commercial consistency Actively flag pricing anomalies, margin erosion, or contractual risks Contract Changes & Variations (c. 10%) Manage contract variations, service changes, and amendments throughout the contract lifecycle Ensure all changes are accurately documented, approved, and reflected across systems Query Management & Resolution (c. ...

DEPARTMENT OVERVIEW: The IT Department manages information systems and technology across the business, with teams responsible for IT Operations & Service Delivery, IT Infrastructure, Cyber & Information Security, Data Science, and Project & Portfolio Management. JOB PURPOSE SUMMARY: Reporting to the Head of IT, the IT Portfolio Manager will lead … Portfolio Manager is a trusted business partner for our internal and external customers, understanding their needs and requirements, and is accountable for delivery of agreed initiatives. You’ll lead your own team of IT project professionals (currently two project managers and one PMO manager) with contract management responsibility ...

DEPARTMENT OVERVIEW: The IT Department manages information systems and technology across the business, with teams responsible for IT Operations & Service Delivery, IT Infrastructure, Cyber & Information Security, Data Science, and Project & Portfolio Management. JOB PURPOSE SUMMARY: Reporting to the Head of IT, the IT Portfolio Manager will lead … Portfolio Manager is a trusted business partner for our internal and external customers, understanding their needs and requirements, and is accountable for delivery of agreed initiatives. You'll lead your own team of IT project professionals (currently two project managers and one PMO manager) with contract management responsibility ...

engagements to maintain a strong presence and gain a deeper understanding of customer needs. Collaborate internally with technical and operational teams to ensure excellent service delivery and customer satisfaction. Candidate Requirements Proven timber performance door experience (fire doors, acoustic doors, etc.) or strong B2B business development experience within ...

working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers, our aim is to provide the highest levels of service coupled with a great working environment. The role You will work across multiple business teams, keeping track of output and performance and look … reporting principles. You will ensure we continue to provide a high level of quality and client satisfaction, and strive to deliver a world class service to our clients whilst implementing improvements and ensuring profitability. You will be comfortable being customer facing, focused and being able to report ...