8 of 8 Service Delivery Jobs in Bedfordshire

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: The Business Development Coordinator, is a pivotal role within our dynamic team, This individual will champion our core values … of flexibility, quality, knowledge, and teamwork, orchestrating our 24/7/365 service delivery . Job Description We are looking for a highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main … staff, and scheduling appointments. Keeping our CRM ( Halo ) up-to-date , ensuring all opportunities are logged and up-to-date . Co-ordinating and improving the Sales Process, including delivery, working closely with finance and procurement and our operations team. Driving marketing incentives, promoting new products/services to prospects, and producing monthly reporting on Sales function to the More ❯

fantastic clients, and an excellent working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers , our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: The Business Development Coordinator, is a pivotal role within our dynamic team, This individual will champion our core values … of flexibility, quality, knowledge, and teamwork, orchestrating our 24/7/365 service delivery Job Description We are looking for a highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main responsibilities … sales staff, and scheduling appointments. Keeping our CRM ( Halo ) up-to-date, ensuring all opportunities are logged and up-to-date. Co-ordinating and improving the Sales Process, including delivery, working closely with finance and procurement and our operations team. Driving marketing incentives, promoting new products/services to prospects, and producing monthly reporting on Sales function to the More ❯

Service Express is hiring: IBMi Administrator Are you a talented professional with a passion for IBMi systems? Service Express is looking for an experienced IBMi Administrator to join our team. In this role, you’ll provide expert-level support to our customers and internal teams, helping deliver outstanding service across our software and support contracts. You’ll … Undertake agreed training to maintain up-to-date platform knowledge. Automate iSeries systems using Systems Management software. Attend seminars and presentations to enhance daily operations and efficiency. Collaborate with Service Delivery Managers to provide technical insights to customers. Participate in a 24/7 on-call support rota for contracted services and software support. What we are hoping … you can bring to the Service Express team... Proven experience with OS400 (V5R3 through V7R4). Strong knowledge of High Availability tools (Mimix, iCluster, Quick/EDD). Experience with Systems Management software and iSeries automation. Familiarity with Power Systems hardware and SAN integration. Deep understanding of VTL technologies. Capacity planning and performance analysis skills (iDoctor DBMON desirable). More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: A deep experience of working in a support, service delivery or customer success role Good knowledge Excel (vlookups/pivot tables) Experience of building rapport with teams to understand their needs. Experience of working in a small More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

Week 2 - 09:00-17:00) Start Date: Immediate About the Role We are seeking an organised and proactive Senior Helpdesk Administrator to join our busy service operations team on a 6-month fixed term contract. This role is ideal for someone with strong communication and coordination skills who thrives in a fast-paced, customer-focused environment. Key Responsibilities … the first point of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are … communicated to customers in a timely and professional manner. Requirements: Previous experience in a helpdesk, service coordination, or administrative support role (ideally within a technical or engineering environment). Excellent organisational and multitasking abilities. Strong IT literacy and attention to detail. Confident communicator with a customer-focused approach. What We're Looking For: o Minimum 3 years' experience in More ❯

We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence. The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life — from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … goals. Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+). Drive digital transformation, including business intelligence tools, to improve processes and efficiency. Manage delivery of high-quality, customer-focused technical support across all users. Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support. Oversee IT budgets, including forecasting More ❯