2 of 2 Service Delivery Jobs in Macclesfield

The Opportunity: Avantor is looking for adedicated and experienced Laboratory Support Service Lead to join our team in Macclesfield, UK . In this position, you'll be responsible for the day-to-day operational management of analytical laboratory support teams within defined areas of a major pharmaceutical research site. You'll not only oversee service delivery, health … Friday, core hours The Team You'll lead a team of 4-6 laboratory support staff within Avantor's Lab and Production Services (LPS) department. Working closely with other service leads, managers, and scientific stakeholders, you'll ensure high-quality service delivery and operational excellence across the site. What we're looking for A degree in a … Microsoft Office 365 and familiarity with lean methodologies such as Kaizen and Tiered Daily Management Excellent communication, planning, and stakeholder engagement skills, with a commitment to continuous improvement and service excellence How you'll thrive and create an impact Lead and manage a lab support team, overseeing daily operations, performance, and resource planning Ensure compliance with health & safety, training More ❯

completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving. You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project Management, Professional … customers with a quality implementation. You will work closely with Fourth's prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and … ambassador for the company and our products. The role Payroll & Pension Implementation : Manage onboarding, configuration, payroll processing, pension administration, and RTI compliance for a portfolio of customers. Customer Engagement & Service Delivery : Build strong client relationships, deliver excellent service aligned with SLAs, and support customer loyalty throughout the lifecycle. Technical Configuration & Demonstrations : Handle setup of PAYE, pay basis More ❯