1 of 1 Service Delivery Jobs in Marlow

like to take your career to the next level in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Service Desk Team The ManagedLifecycle Service Desk and Support team are a new and exciting team who are committed to providing excellent customer service. As expected on any support … things happen. This is where to achieve more for your career. About the Role: As theService Desk Team Lead, you will be responsible for leading all activities of the Service Desk dayshift or shift function to ensure excellent customer service is provided and SLAs/KPIs are met. As a Service Desk Team Leader, you'll beresponsible … items from customers (50/50 split) Acting as a point of escalation - including but not limited to, hierarchical and customer escalations. Delivering efficiencies through best practice whilst ensuring service quality and customer satisfaction remains as a high standard. Working alongside the Service Desk, the Service Desk Manager and service delivery team to ensure team More ❯