2 of 2 Service Delivery Jobs in Marlow

related to enterprise application technology, architecture, and support. You will work with global R&D (Research & Development), Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. … caused by repetitive incidents Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to … standards and best practices are adhered to and validated Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas Deliver excellent customer service using a customer first and continuous improvement mindset Use IT (Information Technology) Service Management best practices for change, incident, and problem management to meet and support Service More ❯

happen. This is where to achieve more for your career. The role will encompass working with our Support Services and Networking and Security Specialist Teams, our Purchasing Team, our Service Delivery Managers, Vendors, our Operations Centre, and Third-Party Partners that complement our Service offering. As Services Engagement Executive, you'll be responsible for: Helping with the … suppliers' online portals Dealing with customer inquiries while working alongside different departments within the business We'd love you to have Excellent communication, organisation, and administration skills Exceptional customer service skills with professionalism, patience and a "customer-first" attitude Willing to go above and beyond to represent Softcat Services in a good light A passion for working with people … Job function Other Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at Softcat by 2x Get notified about new Service Executive jobs in Marlow, England, United Kingdom . Marlow, England, United Kingdom 1 week ago Reading, England, United Kingdom 1 day ago High Wycombe, England, United Kingdom 1 week More ❯