lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with … the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK ServiceDelivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work … alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and More ❯
complex IT landscape. Role Overview As Change & Release Manager, you'll be responsible for leading, coordinating and overseeing all aspects of Change and Release Management activities. Working closely with Service Transition, Delivery, and Architecture teams, you will ensure that all changes and releases into live service environments are well planned, controlled, and executed with minimal risk to … service disruption. You'll act as the Process Owner , championing best practice, continuous improvement, audit compliance, and cross-functional collaboration to maintain service excellence. Key Responsibilities Lead and manage the end-to-end Change and Release Management lifecycle. Coordinate cross-functional stakeholders across service owners, developers, architects, and technical teams. Oversee planning, scheduling and execution of changes … point for complex change/release issues and provide clear recommendations. Build strong working relationships with both internal and external stakeholders, ensuring clear communication of risk, change schedules, and service impact. Manage stakeholder expectations and ensure full transparency through consistent reporting. Contribute to process maturity assessments and implement continuous improvements aligned with ISO standards (ISO9001, ISO20000, ISO27001). Provide More ❯
delivering seamless support to internal teams and external customers. • Future-Proofing Technology: Lead the evolution of IT capabilities with scalable, resilient platforms that support long-term growth. • Capacity Planning & Service Quality: Own service performance metrics and embed proactive capacity planning across infrastructure and services. • Proactive Issue Resolution: Lead root-cause analysis, implement preventive controls, and champion continuous service improvement. • Service Management Governance: Oversee ITIL processes and support internal audits with robust systems and policies. • Incident & Change Leadership: Manage incidents and changes efficiently, providing strategic oversight on high-priority issues. • Financial Stewardship: Plan and manage Opex/Capex budgets, track spend, and identify cost-saving opportunities. You ll also lead on: • Cybersecurity Operations: Partner with our vCISO … to manage 24 7 monitoring, vulnerability management, and secure-by-design principles. • Supplier & Contract Management: Oversee MSPs, cloud, and hardware partners, ensuring value-for-money and service excellence. • Asset & Licensing Management: Maintain accurate software and hardware inventories, optimising licensing models. • Continuous Improvement: Champion automation, self-service, and data-driven reporting to enhance service delivery. • Leadership & Culture: Mentor More ❯
delivering seamless support to internal teams and external customers. • Future-Proofing Technology: Lead the evolution of IT capabilities with scalable, resilient platforms that support long-term growth. • Capacity Planning & Service Quality: Own service performance metrics and embed proactive capacity planning across infrastructure and services. • Proactive Issue Resolution: Lead root-cause analysis, implement preventive controls, and champion continuous service improvement. • Service Management Governance: Oversee ITIL processes and support internal audits with robust systems and policies. • Incident & Change Leadership: Manage incidents and changes efficiently, providing strategic oversight on high-priority issues. • Financial Stewardship: Plan and manage Opex/Capex budgets, track spend, and identify cost-saving opportunities. You’ll also lead on: • Cybersecurity Operations: Partner with our vCISO … to manage 24×7 monitoring, vulnerability management, and secure-by-design principles. • Supplier & Contract Management: Oversee MSPs, cloud, and hardware partners, ensuring value-for-money and service excellence. • Asset & Licensing Management: Maintain accurate software and hardware inventories, optimising licensing models. • Continuous Improvement: Champion automation, self-service, and data-driven reporting to enhance service delivery. • Leadership & Culture: Mentor More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Sanderson
Service Transition Manager, SC We are currently looking for an SC Cleared ServiceDelivery Manager to join a leading organisation in Buckingham. Within this role you will have excellent analytically skills and the ability to develop solutions with focus on customer needs. Rate - £400 outside of ir35 Duration - 6-12 Months Location - Milton Keynes Proven track record … drivers, including strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and More ❯
support. • Respond to and resolve major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise servicedelivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and service delivery. • Maintain accurate More ❯
Job Description Role – Cybersecurity Delivery Manager Location: Milton Keynes/London/United Kingdom Job Responsibilities - Functional Domain Responsibility: Previous work experience managing below three or more Cybersecurity delivery engagements o Audit principles and associated compensating controls o Enterprise Security architecture o Cloud Security o Vulnerability Management o E-Mail security o Web Application Firewall o Cyber Incident … Management (CERT) Delivery Operations & Excellence: Manage & maintain steady state global delivery operations (Green) Manage Operational/delivery issues & escalations Ensure continuous communication & coordination with client in the event of issue/escalation Ensure SLA/SLO attainment & process compliance along with high customer satisfaction Act as first point of escalation for the day-to-day functioning of … delivery operations team Handling escalations- identifying the gap, preparing action plans, and driving towards resolution Identify opportunities for SIP’s/CIP’s and drive those towards achieving the desired goal Define & maintain a governance model, best practices & operating procedures Driving & ensuring seamless transition of new service/customer to operations team (if any) Actively participate in ServiceMore ❯
trends to identify potential improvement areas and/or performance deficiencies Provide analytical value creation initiatives to enable prioritization effort Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary … configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and ServiceDelivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. … insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with More ❯
Stoke Poges, Buckinghamshire, United Kingdom Hybrid / WFH Options
Hitachi Vantara Corporation
engage with internal and external stakeholders, working as the Business & Systems Integrator throughout the full lifecycle of solution development to generate successful business outcomes. It will also monitor services delivery to ensure unpredicted systems disruptions will not impact the availability of continuous service. Being a subject matter expert in technology solutions and familiar with the day-to-day operation … the enterprise ensuring value and innovative solutions are implemented for all aspects of Global Mobility to the Hitachi Group Companies. Key internal relationships are with Global Mobility CoE, Shared Service organizations, and functions within Hitachi Group Companies including HR Digital, Finance, Administration, Travel, Local HR, Regional HQs and other organizations as needed. Essential Duties and Responsibilities: Consult with Business More ❯
High Wycombe, Buckinghamshire, UK Hybrid / WFH Options
Damia Group Ltd
design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯
Milton Keynes, Buckinghamshire, UK Hybrid / WFH Options
Damia Group Ltd
design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Apsley Recruitment Ltd
Delivery Project Manager - IT Enterprise Platform and Business Intelligence Lead Strong Delivery Project Manager with experience of Data Management, Application Estates and Business Intelligence platforms required. The focus will be on driving clarity, alignment, and performance across these domains. You will need to work closely with our outsourced delivery partners and internal stakeholders to ensure initiatives are … well-defined, prioritised, and executed to high standards. While hands-on delivery is not the primary expectation, your ability to understand technical landscapes and translate business needs into actionable direction will be critical to success. Required Skills:- Strong understanding of data management principles, including governance, quality, security, and lifecycle. Solid grasp of enterprise applications and how they support operational … and strategic business functions. Familiarity with business intelligence (BI) tools and reporting platforms (e.g., Power BI) Understanding of IT servicedelivery models, especially in outsourced or hybrid environments. Knowledge of data integration and interoperability between systems (e.g., APIs, middleware, data lakes/warehouses). Desirable Awareness of cloud-based platforms (e.g., Azure) and their implications for data and More ❯
The Role: As a vital part of the onsite team, the selected candidate will be supporting clients daily. Their commitment to problem ownership, client success, and delivering top-notch service is paramount. Meeting Service Level Agreements and troubleshooting a diverse range of systems are second nature to them. Why Join this Top Partner? Dynamic ServiceDelivery Function: Enjoy working as part of a broader servicedelivery function where contributions make a significant impact. Career Progression: The company values career growth as much as the candidate does. Gain relevant qualifications and accreditations to elevate skills, backed by a commitment to supporting professional development. World-Class Environment: Immerse in a world-class environment that thrives More ❯
Are you a proven leader with a passion for IT operations, team development, and delivering top-tier technical solutions? Do you thrive in a fast-paced Managed Service Provider (MSP) environment, driving efficiency, collaboration, and operational excellence? If so, this is your opportunity to step into a leadership role that truly makes an impact. Key Responsibilities Team Leadership & Development … Lead and develop a high-performing regional Technical Consultant team, ensuring consistent delivery through regular 1-to-1s, performance reviews, and structured mentorship. Operational Excellence : Drive efficiency by refining workflows, processes, and technologies to optimize IT servicedelivery and meet client expectations. Empowering Growth : Identify skills gaps and implement tailored training programs to upskill the team, ensuring … to deliver high-level IT services and operational support. Strategic Contribution : Represent the regional team in leadership meetings, contributing to the overall operational strategy and vision of the business. Service Auditing : Shadow and audit team members' work to maintain operational consistency and uphold service quality. Escalation Management : Act as the primary escalation point for complex technical and operational More ❯
High Wycombe, Buckinghamshire, England, United Kingdom
Grafton Recruitment
Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They’re now looking for a Client Service Executive to join their team.This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You’ll be the first point of contact for clients … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. More ❯
Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team. This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. More ❯
Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team. This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. More ❯
Aylesbury, Buckinghamshire, United Kingdom Hybrid / WFH Options
Buckinghamshire Council
focused service. In this leadership position, you will manage a team of principal planning officers handling a wide range of major and complex planning applications. You will oversee the delivery of effective regulatory services relating to major development proposals and other strategic planning applications, ensuring all statutory requirements and best practices are met. Planning Performance Agreements (PPA's) are … central to our delivery of major growth, and you be responsible for managing and developing the process. This is a fantastic opportunity to make a meaningful impact, ensuring our planning services support growth while protecting Buckinghamshire's natural, built, and historic environment. The successful candidate will work closely with the other Major and Area Team Leaders and Major Development … s in which we have established an innovative approach. This role will work collaboratively with the rest of the Development Management to provide strategic direction and vision for the service to all stakeholders. The team also plays a crucial role in planning appeal inquiries and providing expert advice to elected members and committees, ensuring that the planning process is More ❯
rolling contract) Location - High Wycombe Ir35 - Inside (Must use an umbrella company) Main Duties & Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first … and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes … escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the ServiceDelivery Manager, including training elements for new or less experienced team More ❯
rolling contract) Location - High Wycombe Ir35 - Inside (Must use an umbrella company) Main Duties & Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first … and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes … escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the ServiceDelivery Manager, including training elements for new or less experienced team More ❯
to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in servicedelivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
E-Fab Recruitment Ltd
all site installation services, working in partnership with the Sales Support Team and an Ecosystem of Installation Partners. Key Competencies/Skills Working with the Installation Manager and the Service Supervisor to ensure allocation and job briefings are issued for all activities Support with all implementation co-ordination activity to support common ways of working and business service … Sales Support team and Implementation team to create a schedule for order raising and processing Booking of transport and raising associated purchase orders Supporting the Installation Manager and the Service Supervisor with all costs associated to the servicedelivery, monitoring and highlighting any risks Co-ordinating with the Relationship Sales Team to provide status updates of all … service activity Attending daily meetings with Operational and Implementation teams Preparing files for invoicing Promoting the brand by building trust and rapport with customers to ensure customer satisfaction, and to develop brand loyalty Run daily reports to check all projects have been despatched as requested Support month end invoice process Co-ordination of all sign off activities, supporting the More ❯