19 of 19 Service Delivery Jobs in Buckinghamshire

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

disciplinary teams across primary and community care, district nurses and adult social care, local communities, voluntary groups and many more. Our goals are dedicated to providing an outstanding healthcare service, supporting the GP practices and the communities that surrounds them; focusing on what is strong and growing on those local assets, consisted of individuals, groups knowledge and activities that …/7 Support Main duties of the job Working collaboratively with clinical and operational teams across Arc PCN to design and deliver a digital and transformation vision that supports service improvement, patient access, and workforce sustainability. Acting as a bridge between practices, the PCN Board, and the wider Integrated Care System (ICS), they will ensure local initiatives align with … system strategy while delivering measurable benefits for patients and staff. The role will blend strategic leadership shaping transformation programmes and embedding Integrated Neighbourhood Team (INT) working with practical delivery through reporting, system optimisation, data quality improvement, and digital tool adoption. Job Purpose Drive the effective use of data and digital systems across Arc PCN to enhance service delivery More ❯

ll be responsible for ensuring operational excellence, driving continuous improvement, and fostering a culture of ownership and accountability. Your leadership will be pivotal in safeguarding trust and ensuring seamless service delivery across multiple channels. Key Responsibilities Assess and optimise team processes to improve efficiency and eliminate pain points. Lead change initiatives by translating strategic goals into actionable plans … of changes, using insights to inform future improvements. Influence wider CX initiatives as a technical care subject matter expert, sharing best practices to embed a culture of continuous improvement. Service Ownership Ensure consistent, high-quality service delivery across the Customer Technical Care team. Monitor and report on key performance metrics (CSAT, quality, speed, backlog health) to drive … improvements. Analyse service data to identify trends, risks, and opportunities. Oversee resource planning and workload forecasting to maintain smooth operations. Manage incident response standards and escalation processes, reducing friction across CX teams. Leading Teams Lead, coach, and support Team Leaders to build confident, high-performing teams. Take accountability for team performance, addressing issues constructively. Foster a culture of ownership More ❯

JML) Team, you will manage user permissions and access rights across a broad suite of business-critical applications and infrastructure. Whether you're currently working in an IT Administrator, Service Desk, IT Security, or User Management role, this is a great opportunity to expand your expertise in Access Management and develop your career within a forward-thinking, high-performing … and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure, and service delivery teams to ensure policy alignment. Support continuous service improvements (CSI) and contribute to team-wide initiatives and training materials. Monitor access management queues and workflows, escalating … issues as needed to the Access Management Team Lead or IT Support Manager. About You 1+ year experience in an IT Administrator, Service Desk, IT support, user administration, or access management role. Working knowledge of Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL More ❯

of facilities management and accommodation maintenance services is seeking an experienced Operational Performance Manager to join their South East team. With a strong reputation for innovation and customer-first service delivery, this organisation supports a wide range of clients across complex operational portfolios. Your new role As Operational Performance Manager, you will be responsible for analysing performance data … to identify trends, risks, and opportunities for service improvement. You'll lead the design and implementation of strategies that address performance gaps, embed sustainable enhancements, and ensure consistent delivery against KPIs and service level agreements.A key part of the role involves advanced use of Microsoft Excel and large data sets to model, forecast, and report performance outcomes. … You'll present insights to senior stakeholders and contractors, translating data into actionable improvements. Supplier management will also be central, as you challenge delivery standards and oversee rectification plans where needed.You'll work closely with operational teams across the region, supporting them to deliver high performance and ensuring customer satisfaction remains at the heart of every decision. The role More ❯

such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive Assistant, or Business Support, and is an excellent opportunity to develop your experience in a fast-paced, structured, and collaborative environment. This … administrative, coordination, or business support role—ideally within an IT, corporate, or professional services environment Good working knowledge of Office 365, familiarity with Intune and ServiceNow or other IT service management tools. Understanding ITIL best practices or willingness to learn. Excellent organisational and administrative skills, with a strong eye for detail. Strong written and verbal communication skills and a More ❯

Location: High Wycombe, Buckinghamshire Type: Permanent, Full-Time Overview We're looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems. This position is primarily office-based … and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field. Key Responsibilities - Provide remote technical support to field service engineers in the UK and overseas - Review and resolve escalated service issues, ensuring timely and effective outcomes - Support new product development and continuous improvement projects - Work closely with design and service teams to improve … reliability and customer satisfaction - Maintain accurate service documentation, reports, and records - Promote best practices in safety, cost control, and quality improvement Skills & Competencies - Strong ability to interpret electrical, mechanical, and hydraulic schematics - Logical thinker with a practical approach to problem-solving - Confident communicator - able to explain technical concepts clearly - Self-motivated with good prioritisation and organisational skills - Team player More ❯

OF ROLE: Suggest and implement process improvements where required. Provide technical advice and guidance to the Team Leaders and Customer Event Managers To provide coaching and support within the Service Delivery team to ensure that quality standards are met. Build and maintain relationships with other internal and external operational functions to deliver a cohesive end-to-end operational … reporting such as weekly stats. Provide support on complex queries by sharing skills and knowledge. Working closely with other teams to ensure that IMServ customers receive a high-quality service and that both internal and external service levels are met. Produce and update procedural documentation to support new and amended services for manager sign off. Ensure timely, effective … Simply health Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme* Reward & Recognition (*Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and … enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks … social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS More ❯

IR35 contract. The role will be a hybrid working style with 3 days a week on site in the Milton Keynes office. Role responsibilities Provide a client focused HR service across the employee lifecycle, delivering a great experience to our people. Working as an advocate and expert on Workday HR, guiding and supporting people, whilst promoting self service … HRIS teams. Validates data, ensures job details are correct, such as roles, teams and cost centres. Make appropriate decisions and use own judgement on work prioritisation ensuring expectations on service delivery can be met. Works within GDPR guidelines, managing people data requests and the confidentiality of data. Contributes to wider projects and initiatives within HR, driving process improvements … automation and efficiencies. Ensures cases and requests are completely correctly and in time for payroll. Key requirements Delivery focused and able to demonstrate putting client experience first. Self- motivated with a positive attitude. Strong relationship building and influencing skills. Works well under pressure to meet deadlines whilst managing conflicting demands. Strong attention to detail. Team player with the ability More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

key liaison between Digital Services and technology partners, ensuring effective collaboration on system issues, projects, and upgrades. This is a critical role, responsible for both day-to-day operational delivery and annual system activities such as bi-annual upgrades and pay review. Key Responsibilities Lead, manage, and develop a team of People Services Systems Co-ordinators to ensure excellent … service delivery, engagement, and capability. Build confidence and capability within the team, supporting learning and upskilling in HR systems, digital processes, governance, and best practice. Oversee workload allocation, performance management, and resource planning to meet SLAs, KPIs, and service quality targets. Act as a point of escalation for complex queries and technical issues, using sound judgement to … customer and people-centric approach across all system services and team activity. Collaborate with Digital Services and external technology partners to manage and resolve system issues and ensure timely delivery of fixes, upgrades, and enhancements. Lead on cyclical and business-critical activities such as bi-annual system upgrades and annual pay reviews. Drive improvements in system use, data accuracy More ❯

Engagement with Business and IT Stakeholders Architecture Budget and Cost Management Security, Compliance, & Risk Management Supplier & Partner Relationship Management Emerging Technology Evaluation and Adoption Manage HPC and Platform Engineering Service DeliveryEssential attributes for success: Knowledge of Engineering applications (e.g. CFD, FEA, Monte Carlo, high end visualisation, etc.) and the demands they place on HPC/IT infrastructure. Experience working More ❯

such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a More ❯

such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a More ❯

hour lunch break) Are you an organised and customer-focused professional with strong technical administration experience? We are looking for a Technical Customer Support Coordinator to join a busy service team on an 18-month fixed term contract . This is an excellent opportunity to be part of a highly professional organisation that prides itself on exceptional customer service … corrective actions. Work closely with field engineers to meet customer needs. Collate data and generate reports for account managers. Liaise with partner suppliers to organise equipment maintenance and ensure service KPIs are met. Escalate customer issues where necessary and monitor supplier performance. About You We’re looking for someone who is: Experienced in a customer service or scheduling … environment (minimum 2 years). Highly proficient with Microsoft Dynamics CRM and the Microsoft Office Suite . Skilled in working towards KPI targets and reporting on service delivery. An excellent communicator, confident in dealing with multiple stakeholders. Organised, proactive, and able to thrive in a fast-paced service environment. Desirable Experience working within managed service contracts. Previous More ❯

Working | Competitive Salary (DOE) + Commission + Benefits Are you an experienced Account Manager who thrives on building long-term client relationships and growing existing accounts? An established Managed Service Provider (MSP) based in Milton Keynes is expanding its client success team and looking for a talented Account Manager to join them. About the Role As an Account Manager … you’ll focus on farming existing business – developing relationships with established clients, identifying opportunities for growth, and ensuring exceptional service delivery. This isn’t a cold sales role; it’s about being a trusted partner to your clients, understanding their needs, and helping them get the most from the company’s technology and managed service solutions. Key Responsibilities … opportunities to upsell and cross-sell IT, connectivity, and cloud services. Build strong, consultative relationships with key decision-makers. Work closely with technical teams to ensure client satisfaction and service excellence. Achieve growth and retention targets within your account base. About You Proven experience in B2B Account Management, within an MSP, IT, or telecoms environment. Strong relationship builder with More ❯

Working | Competitive Salary (DOE) + Commission + Benefits Are you an experienced Account Manager who thrives on building long-term client relationships and growing existing accounts? An established Managed Service Provider (MSP) based in Milton Keynes is expanding its client success team and looking for a talented Account Manager to join them. About the Role As an Account Manager … you’ll focus on farming existing business – developing relationships with established clients, identifying opportunities for growth, and ensuring exceptional service delivery. This isn’t a cold sales role; it’s about being a trusted partner to your clients, understanding their needs, and helping them get the most from the company’s technology and managed service solutions. Key Responsibilities … opportunities to upsell and cross-sell IT, connectivity, and cloud services. Build strong, consultative relationships with key decision-makers. Work closely with technical teams to ensure client satisfaction and service excellence. Achieve growth and retention targets within your account base. About You Proven experience in B2B Account Management, within an MSP, IT, or telecoms environment. Strong relationship builder with More ❯