5 of 5 Service Delivery Jobs in Buckinghamshire

and Leavers (JML) lifecycle, you will manage user permissions and access rights across a broad suite of business-critical applications and infrastructure. Whether you're currently working in a Service Desk, IT Security, or User Management role, this is a great opportunity to expand your expertise in Access Management and develop your career within a forward-thinking, high-performing … and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure, and service delivery teams to ensure policy alignment. Support continuous service improvements (CSI) and contribute to team-wide initiatives and training materials. Monitor access management queues and workflows, escalating … issues as needed to the Access Management Team Lead or IT Support Manager. About You 2+ years’ experience in a Service Desk, IT support, user administration, or access management role. Working knowledge of Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices More ❯

resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be … a set of rules, we trust our people, we provide meaningful goals and we let them fly. In this role you'll bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently … met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing). • Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas More ❯

support cases clearly and thoroughly for internal knowledge sharing and future reference. Collaborate closely with global team members across EMEA and the US, ensuring a unified approach to client service delivery. Build strong client relationships by demonstrating ownership, proactivity, and technical insight. Role Requirements Proven experience in application or systems support, ideally in a SaaS, ERP, or enterprise software More ❯

Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams. Key Responsibilities: Lead and manage a team of helpdesk coordinators More ❯

change improving operations in complex Government settingsThis is an initial 6-month contract, Outside IR35 and requires SC Clearance Experience requirements : Proven experience in strategic leadership roles within public service or similar sectors. Proven experience in operational improvement within data-intensive or regulated environments Managed organisational change - from diagnosing problems to designing solutions and embedding them into everyday practice … Strong understanding of organisational strategy, governance, and service delivery. Excellent communication, coaching, and stakeholder engagement skills. Ability to think systemically and translate strategic vision into actionable plans. Proven experience managing change in organisations Experience of delivering of managing dependencies of varying complexity, potentially planning and feeding into overall strategy and service Workforce planning - understanding staffing models, capacity, skills More ❯