3 of 3 Service Delivery Jobs in Middlesbrough

Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and … where talented people can flourish and achieve their highest potential. We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions role where … they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute to maintaining the high More ❯

LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service … efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical … challenges. Ensure incident resolution meets agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function More ❯

LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service … efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical … challenges. Ensure incident resolution meets agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function More ❯