IT Service Desk Manager
- Hiring Organisation
- Thirteen Group
- Location
- Middlesbrough, England, United Kingdom
Group! Role Overview: Thirteen Group is on the lookout for an IT Operations Manager to take the lead on driving excellence across our IT service desk. We pride ourselves on being a sector leader in using technology to improve the service we offer to our customers. … savings on everyday brands. Opportunities to buy and sell annual leave Key Responsibilities: Lead and inspire a team of 1st and 2nd Line IT service desk colleagues. Champion first-contact resolution, minimise downtime and embed a culture of self-service. Partner with business areas to understand operational IT challenges ...