ServiceDelivery Lead Job Type : Part time Location: Edgware Salary: £31,515.75 per annum Are you the ServiceDelivery Leader we are looking for? Do you have the passion, talent, skills and care experience that can make it all add up for the people we support … qualification? The Role Brookside is a modern residential care home for adults with disabilities, set in a leafy area of Edgware, north London. The service takes a person-centred, flexible approach to ensure residents have control and choice over their care. We know that everyones needs and aspirations are more »
We have a fantastic opportunity for a Service Desk Manager to join one of the leading education settings in the UK in a newly created role. This is a great opportunity for an experience Service Desk Manager to build out their IT support operations and improve the Service Desk delivery under ITIL standards. Main Responsibilities Align Service Desk operations with ITIL 4 best practices to maintain high-quality service delivery. Develop and enforce service desk policies, procedures, and standards to ensure consistent and reliable support services. Provide strong leadership to the Service … reviews to identify root causes and implement preventive measures. Establish and maintain procedures for handling major incidents, minimising disruption to school operations. Drive continual service improvement initiatives based on data-driven insights and feedback from stakeholders. Implement best practices from ITIL 4 framework to enhance Service Desk operations more »
Employment Type: Permanent
Salary: £50000 - £55000/annum Circa £50,000 per annum
North London, London, United Kingdom Hybrid / WFH Options
Morgan Sindall
with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using … email. Using our MSi system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Social Housing and Repair and Maintenance background. … written English Good computer skills Good project management skills Good communication skills e.g. ability to communicate with different stakeholders at different levels Passionate about servicedelivery and customer satisfaction. Note, no hybrid working, must be able to work from main office located at Maida Vale Benefits 26 Days more »
Barnet, London, United Kingdom Hybrid / WFH Options
Nexere Consulting Limited
similar Over and above the technical requirements for this role, we would expect the individual to be able to apply technical expertise within a servicedelivery environment and be comfortable to develop technical solutions without adversely impacting the operational effectiveness of the supported systems. You may have a more »