1 to 25 of 666 Service Delivery Jobs in London

news, or just browsing what’s on the market. Location: London - Hybrid (2 Days) – Travel to Milton Keynes Required Reports to: Head of IT Service and Operations The role Are you an experienced and motivatedIT Service Delivery Manager? We’re looking for someone like you to lead … optimize our IT service operations! You’ll be overseeing the Service Analysts and IT Helpdesk teams, ensuring that our internal users receive seamless and high-quality IT services. This role is crucial for driving efficiency, enhancing service levels, and nurturing a customer-centric approach within ...

could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA, Americas Division (inc Canada … Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology teams, intragroup providers ...

speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Service Delivery Manager is responsible for the commercial, contractual, and operational governance of managed services across assigned customers, ensuring delivery aligns with agreed … specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What You Will Do Service Governance & Contract Management Ensure services ...

About AbsoluteLabs: AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts. The successful candidate … will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong stakeholder management, service ...

## Head of Cyber Security service delivery and AdvisoryApplylocations: Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR-0021793The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business … unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with … client stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective ...

specified Full-time Not specified Operations Job Description The Service Delivery Associate (SDA) works within the Service Delivery Office (SDO) and owns the operational relationship for their assigned customers providing support for our Tier 2 customers at Telefónica Tech. They will work to develop an understanding … customers business needs and requirements. The SDO is part of the wider Service Delivery Management team which in turn forms the main customer relationship arm of Service Delivery within Telefónica Tech. The SDA will create, own and update documentation for their assigned customers and engage ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial HR implementation ...

world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth … positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security ...

providing organisation-wide leadership for the digital and technology operating model needed to realise that ambition. The role is accountable for CIFF’s IT service delivery, technical platforms, enterprise architecture and integrations, cyber security, reliability and technical service performance. It has overall accountability for the resilience … part of the committee, it will enable CIFF programme teams to further develop and enable data capability in strategic grantees, directly supporting sustainable delivery of CIFF’s objectives and strengthening the field. This role also oversees CIFF’s cyber security systems and culture, which ...

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered … within agreed service levels, act as a direct point of contact with key stakeholders taking ownership and where required drive continuous service improvement for that Customer. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government ...

estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit www.logicor.eu. Role Overview The Service Delivery Manager owns the enterprise service management framework for the whole of Business Technology. The role is deliberately platform-agnostic: it sets … property management system, planning, consolidation, product information, HR and facilities management systems, and the data platform. The role will establish a robust IT Service Management (ITSM) framework, strengthen governance and service accountability, and centralise fragmented or “shadow IT” processes across the business. This position requires an experienced, hands ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based ...

Manager Role Overview The Vendor Manager will be responsible for managing relationships with our customers third-party vendors and suppliers to ensure the effective delivery of IT services. The role focuses on supplier performance, service quality, risk mitigation, governance, and continual service improvement in alignment with ITIL … SLAs, KPIs, and business objectives are consistently achieved. Key Responsibilities Vendor Relationship Management: Develop and maintain strong working relationships with strategic IT vendors and service providers. Act as the primary point of contact for supplier-related matters. Facilitate regular supplier governance meetings and service reviews in collaboration with ...

Relocate to Malta Service Delivery Manager (Consulting/Big 4) London, England, United Kingdom Job Openings Relocate to Malta Service Delivery Manager (Consulting/Big 4) About the job Relocate to Malta Service Delivery Manager (Consulting/Big 4) Our client’s Microsoft Business … Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team. Job Type: Full Time Work Place: Onsite Location: Malta, Europe (Relocate to Malta) Relocation : VISA & Relocation Package ...

About the role: Join Us as our IT Service Delivery Lead At London South East Academies Trust (LSEAT) , technology is at the heart of enabling exceptional education and support for our schools. We are looking for an enthusiastic, relationship-focused and highly organised IT Service Delivery Lead to help shape and lead the operational delivery of IT services across our growing Trust. Why This Role Matters This is an exciting opportunity for someone who enjoys working with people as much as technology. You'll play a pivotal role in ensuring our schools receive ...

Delivery and Operations Department: Service Delivery Employment Type: Permanent - Full Time Location: London, UK Description At Veovo we drive airport performance. Our Airport Operations, Revenue Management and Passenger Flow solutions help airports handle more aircraft and more passengers, with fewer delays and shorter queues. Some … world’s largest airports rely on us, and our modern, cloud-first SaaS platforms help them “go brilliantly”. As VP of Delivery and Operations, you’ll lead and grow Veovo’s delivery and service operations: everything involved in delivering and running our products for customers, plus ...

through to Statement of Work and outcome-led technology solutions. As our Solutions capability continues to grow, we are expanding our Capability-as-a-Service (CaaS) offering, providing clients with specialist digital and technology capability through fully managed, outcome-led services. With our first CaaS engagement now live with … major financial services client and several more expected to mobilise in 2027, we are looking for an experienced Senior Service Delivery Manager to take ownership of service delivery and help shape this offering as it scales. The Opportunity This is a client-facing leadership role, with ...

worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators. Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite … network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around ...

Profile Summary Reporting to the Head of Engineering, this senior role leads the operational management, service design, governance and delivery of Chaucer’s Cloud Microsoft 365 intelligent services function. It shapes the overall direction and evolution of M365 services and is accountable for the Power Platform estate, Microsoft … Copilot, Copilot Studio, the company Standard Operating Environment (SOE), and the reliable delivery and continuous improvement of M365 platform services. The role requires a service-focused technology leader who combines M365 platform ownership, service design, operational control, engineering oversight and stakeholder engagement. It leads the development ...

innovative IT solutions and professional services across the EMEA region. We work with organizations to support digital transformation, IT modernization, and high-quality technology service delivery. Job Summary Müller’s Solutions is looking for an experienced Service Delivery Manager with mandatory experience in the Airline/Aviation … industry to work in Saudi Arabia The successful candidate will be responsible for managing end-to-end service delivery, maintaining strong client relationships, ensuring SLA and KPI compliance, and coordinating technical and operational teams to deliver high-quality IT services. Key Responsibilities Manage end-to-end IT service ...

professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. The Manager, IT Service Delivery owns the day-to-day technology experience for AlphaSense employees across their region and is the bridge between global strategy and local … execution. You will lead the regional service desk teams, own service performance and incident response, and make sure the region runs autonomously - but not independently - within the global IT service delivery framework. This role is based in London and carries responsibility for EMEA, plus escalation coverage ...

Head of Service Delivery | Lloyd's Market | 6-Month Contract | £650–£800 per day I'm currently working with a leading Lloyd's of London insurer that is looking to appoint an experienced Head of Service Delivery on an initial 6-month contract. To apply … Rate: £650–£800 per day (depending on experience) This is a senior leadership opportunity where you'll take ownership of end-to-end IT Service Delivery, partnering with business stakeholders and technology teams to deliver high-quality services across multiple international jurisdictions. You'll be responsible for leading ...

looking for an organised, proactive and people focused Service Delivery Manager to join our clients growing team. You will be leading Level 1, Level 2 Support teams and Project Engineers, take ownership of the day-to-day delivery of managed services and client projects. As our client … continues to grow and take on more clients and projects, they need an experienced Service Delivery Manager who can bring structure, accountability and consistency. You’ll ensure clients receive fast, reliable and friendly support, all SLAs are met, our team has the direction, support and development opportunities ...

assurance and strategic security oversight across a major client account. Acting as the primary security interface between the client security organisation, account leadership and service delivery teams, the role ensures security requirements are understood, embedded and effectively managed throughout the service lifecycle. The role provides trusted security … primary point of contact for strategic security matters across the account. Provide strategic security advice and guidance to client executives, account leadership and delivery teams. Represent security interests within governance, operational, service review and transformation forums. Influence senior stakeholders to support effective risk-based decision making. ...