1 to 25 of 113 Service Delivery Jobs in London

Exciting Opportunity! Join Odevo as a Service Delivery Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved. … looking for a highly capable, service-focused Service Delivery Manager to join our UK IT Operations team and play a key role in ensuring reliable, high-quality IT services across Odevo UK. Position: Service Delivery Manager Company: Odevo UK Location: Hybrid – London/UK-based ...

experienced Head of IT Service Delivery looking for a rewarding role where you can really make an impact? If so we have a brilliant opportunity available where you will play a pivotal leadership role within a forward-thinking IT function, where service quality, innovation, and collaboration … highly valued. You'll have the scope to shape service delivery strategy, influence senior stakeholders and manage high performing teams that make a real difference to the organisation. The role will involve: Leading IT service and support delivery across the organisation, maintaining strong relationships with senior ...

with potential to extend, operating inside IR35. Security Clearance: eligible for Security Check ('SC Clearance') This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Accounting qualification Bachelor's degree in computer science … deployment of IT solutions, change and risk management and the interaction between development and support services. Take ownership of technical design decisions throughout the delivery and assist project decision-making around the appropriate way to achieve deployment. Use data to inform planning. Manage complex internal and external dependencies. Ensure ...

seeking an outstanding and dedicated individual who shares our passion for improving people's lives. We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-focused delivery of IT services across the organisation. You will manage the IT Service Desk team, ensuring smooth daily operations and a culture of excellence. The ideal candidate will have proven experience in IT service delivery or operations management, with strong leadership and technical expertise in infrastructure, networking, and applications, particularly in Microsoft 365, Azure, and SharePoint. Staying up-to-date ...

contractor performance, and deliver outstanding results. We are currently recruiting for the really exciting opportunity of a Construction Director, who will be responsible for delivery of Major Data Centre projects! Must have previous knowledge in: Commercial project performance exceeding plans when leading. Capturing of knowledge and sharing to support … bids Exemplary service delivery to highest quality. Key Responsibilities: Leadership of Service Delivery: Lead delivery of the service line on projects, taking responsibility for quality through the implementation of company standards. Contribute to accurate workload forecasts. Own successful outcomes of project audit reviews. Lead ...

Cloud Delivery Lead +6 months + +Fully remote working +£550 - £575 a day Inside IR35 +SC cleared role Skills: +SC clearance +Service Delivery experience +DevOps +Azure/AWS We are seeking an experienced SC Cleared Delivery Lead to manage and deliver complex cloud and DevOps initiatives … supporting UK public sector transformation programmes. This role is responsible for shaping delivery strategy, leading multidisciplinary teams, and ensuring secure, scalable, and citizen-focused outcomes across cloud, infrastructure, and digital platforms. You will bring strong expertise in agile delivery, stakeholder management, governance, and cloud technologies (Azure ...

their 24/7 BMS remote services and energy & carbon reporting bureau. This pivotal position combines strategic leadership with operational oversight to ensure exceptional service delivery, strong financial performance, and continuous service improvement. You will lead a dedicated bureau team, oversee all aspects of service delivery … leadership and inspire the Bureau Team to drive a culture of accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator youll be joining a telecoms company responsible for next generation wireless infrastructure. Youll work in a small team and closely with the Head of Delivery and Head … allocation to internal teams or term contractors Act as the day-to-day point of contact for customers on all break/fix and service-related issues. Working with the operational Build team to coordinate site access, materials, and scheduling for corrective works, ensuring maximum efficiency ...

Senior IT Field Engineer Lead from the front and help shape a growing service function We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. The business has quickly become a trusted partner to commercial clients across London, delivering … modern, reliable telecoms and data solutions. We're now looking for an experienced Senior IT Field Engineer to join our service delivery function. This role is ideal for someone who enjoys being hands-on while also mentoring others, improving processes and helping to shape how technical support ...

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help … customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line ...

Head of Infrastructure (Fully Remote) Infrastructure Leadership, Vendor & 3rd Party Management, Service Delivery, RFPs, Hands-On IT Strategy Permanent | Fully Remote | Up to £80,000 DOE Charles Simon Associates are recruiting an experienced Head of Infrastructure to join a well-established, market-leading organisation on a permanent, fully … remote basis. This senior leadership role offers the opportunity to shape infrastructure strategy while staying close to delivery in a heavily outsourced environment. This role is ideal for a hands-on infrastructure leader who excels in vendor management, service delivery, and team leadership, and who enjoys operating ...

onboarding, daily work, and career development. What You'll Do Technical DevelopmentDesign and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management … ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User ExperienceLeverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder and Service Portal to develop ...

daily work, and career development. What You'll Do Technical Development Design and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management … ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder and Service Portal ...

client is seeking an Oracle Fusion Cloud Financial Management Delivery Manager to lead the delivery of Oracle Fusion Cloud Financial Management solutions within a complex, large-scale digital transformation environment. The role will be responsible for managing end-to-end implementation delivery, owning key design and deployment … decisions, and ensuring solutions meet finance, governance, and service delivery standards. This position requires strong finance functional expertise, senior delivery leadership, and experience operating across complex stakeholder and supplier landscapes. IR35 Status: Inside IR35 Location: London or Bristol Onsite Requirement: 2–3 days per week onsite ...

with US Global Technology Practice leaders and leveraging the full strength of the Lockton Global Network to ensure clients receive seamless, best-in-class service across all territories and time zones. As a key contributor of the tech practices success you should have a strong understanding of the global … regulatory environments, and the dynamics of fast-scaling digital businesses The Account Executive aligns UK and US leadership strategies, ensuring integrated programme design, consistent delivery standards, and unified communication across all global stakeholders. Key accountabilities: Primary UK Client Lead: Serve as the main point of contact for multinational technology ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation … issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. ...

employee services, and support key moments across the employee lifecycle-from onboarding to career transitions. You'll work closely with HR leaders, architects, and delivery teams to turn real business challenges into elegant technical solutions, all while following ServiceNow best practices and contributing to a growing, forward-thinking platform. … What You'll Be Doing Build impactful HRSD solutions Design, configure, and enhance ServiceNow HR Service Delivery capabilities including: HR Case & Knowledge Management Employee Service Center (ESC) Lifecycle Events Employee Onboarding & Transitions Create smart, automated workflows that improve efficiency and employee satisfaction. Deliver high-quality technical solutions ...

troubleshoot issues, and implement fixes to minimise downtime Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose 2. Technical Support & Service Delivery Provide first and second-line IT support to site employees, resolving hardware, software, and network issues Act as an escalation point … tickets, ensuring resolution in line with agreed SLAs Train and guide employees on effective use of IT systems, promoting self-service where appropriate 3. System Installation & Configuration Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices Ensure all devices comply with company IT policies ...

troubleshoot issues, and implement fixes to minimise downtime Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose 2. Technical Support & Service Delivery Provide first and second-line IT support to site employees, resolving hardware, software, and network issues Act as an escalation point … tickets, ensuring resolution in line with agreed SLAs Train and guide employees on effective use of IT systems, promoting self-service where appropriate 3. System Installation & Configuration Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices Ensure all devices comply with company IT policies ...

which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: United Kingdom Fully remote Salary … will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related ...

opened up several career opportunities for cybersecurity professionals. This role is working within the fast-paced, dynamic and varied Ops team delivering an excellent service to clients, and is ideally suited to a cyber-security professional looking for a fast-paced scale-up environment, where hard work is rewarded … Ideally you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Technical Support, Service Delivery, Operations Engineer etc. This company values a strong academic history so is looking for a 2.1 or 1st class degree in Computer ...

Pertemps Network Group are pleased to be partnering with a housing provider to appoint a Head of Delivery during a key period of service transformation . The Head of Delivery will play a critical leadership role, working closely with the Assistant Director to design, lead, and deliver … major change and improvement initiatives across the Housing Service. This includes strategic delivery, inspection readiness, business transformation, system change, and large-scale programmes that improve outcomes for residents and ensure value for money. Significant progress has already been made across repairs, contact centre performance, complaints management, and statutory compliance ...

looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet … additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams ...

Service Desk Team Lead - Professional Services - £50k - £60k - London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service … duties, this role at times will involve hands-on user support across multiple channels - phone, email, instant messaging/chat, and in-person. The Service Desk Supervisor coordinates closely with colleagues across the firm's global IT structure to provide seamless 24/7 support in a follow ...

protecting from infectious disease and external hazards. We aim to mitigate threats to health before they materialise. We are looking for an experienced Service Manager to join the Data & Cyber Security (DCS) directorate, part of the DCS Business operations team. We are a multi-disciplinary central function supporting UKHSA … with its information management and service needs, from financial, HR and Risk support. Our role is to support the business with achieving compliance, to ensure the directorate runs efficiently and supported. The Senior Service Manager role will be pivotal in helping DCS transition to a digital delivery ...