1 to 25 of 174 Service Delivery Jobs in London

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem ...

Service Delivery Manager - Managed Services Provider Location: Hybrid/London Salary: Up to £55,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This … position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned ...

acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving license is required. … Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement ...

Title: Service Delivery Manager Aviation Facilities Location: West London(On-site, 5 days per week) Salary: £60,000 + Company Car + Bonus Overview An excellent opportunity has arisen for an experienced Service Delivery Manager to join a leading facilities management provider operating within a major … aviation environment. This role is based full-time on site and will oversee the delivery of maintenance and facilities services across West London. You will be responsible for managing a team of engineers and ensuring the safe, compliant, and efficient operation of critical building systems within a fast-paced ...

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... … Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Join our Service Management Team at L&Q: We're entering the next phase of our service maturity journey - and we're looking for a Service Operations Manager ...

Location: London or Watford (Hybrid working options available) Reporting into the Head of Technology Platform, the Service Performance & Improvement Partner will act as the primary governance liaison between Canada Life UK IT (representing Canada Life UK Line of Business) and the Central Technology Services Business Partner, along with supporting … Engineering Managers manage critical service providers. Accountable for building and maintaining a strong, trusting relationship with both the service integrator and external service suppliers. Aligned to over £20m annual IT spend, the role holder is accountable for ensuring alignment with business objectives while maintaining service quality ...

Senior Service Delivery Manager Hybrid | 1 to 2 days per week onsite in London 12 months with a strong possibility of extension We’re seeking an experienced Senior Service Delivery Manager to play a pivotal role in a carve-out programme. Proven experience in carve … programmes for a multi-site organisation is essential for this role. Key Responsibilities Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU. Define, maintain, and enforce service transition frameworks, governance, and standards. Coordinate readiness assessments, acceptance criteria, and onboarding processes. ...

scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost … serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months which will be primarily office based . The starting salary is £39,000 - £45,000 depending on experience. The Role … Service Local Delivery Analyst you'll be providing local IT systems support , training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently ...

clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. As a Service Transition Manager, you will be responsible for working with a multi-functional team in a multi-supplier environment to transition cloud Products and Services … from projects into BAU (Business As Usual). You will liaise between product owners, project managers, solutions design teams, operations teams, service delivery managers and partners/suppliers communicating between all key stakeholders to ensure the smooth and successful implementation of new and modified products/services. ...

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping of public ...

Director of Service Delivery - FinTech SaaS London - Hybrid £120-150k A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery This is a senior role responsible for shaping … post onboarding customer journey, strengthening strategic relationships with major financial institutions and ensuring customers receive an exceptional, proactive and insight driven service experience. You will work closely with Tier 1 banks, NBFIs and other enterprise clients, helping them maximise the value of a mission critical technology platform. Key Responsibilities ...

supporting a leading organisation for a search for a IT Service Delivery Director to provide strategic leadership across enterprise IT service operations. You will provide leadership and oversight for the end-to-end delivery of digital IT services, ensuring they are aligned with companies goals. … responsibilities include: Define and execute the Digital IT Service Delivery strategy aligned with organisational objectives Led Risk, Audit, and Control activities for the IT function. Developing and mentoring high-performing leadership teams, building a strong succession pipeline. Provided strategic leadership on IT operations and service management Managing ...

growing technology services provider is looking to appoint a Lead IT Consultant to oversee a team of Technical Consultants while ensuring the successful delivery of client projects and consultancy services.This role is ideal for an experienced Lead IT Consultant who combines strong technical understanding with a clear focus … service delivery, leadership, and project oversight. The successful Lead IT Consultant will guide the consulting team, ensure consistent delivery standards, and act as a senior point of contact for key clients.While technical knowledge is important, the primary focus of the Lead IT Consultant will be leading ...

empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role The Head of Managed Services is responsible for the overall strategy, delivery, and commercial performance of Ingentive’s Managed Services function. This is a leadership role combining service ownership, client engagement, operational excellence, and team … development. You will lead both onshore and offshore teams, own service quality and client satisfaction, and work closely with Sales and Consulting to grow Managed Services revenue. You will define the Managed Services operating model, embed ITIL-aligned processes, oversee Dynamics 365 support delivery, and ensure services ...

Senior Software Engineering Manager/Delivery Manager Location: London (Hybrid – 2 days onsite) Term: Initial 6 months IR35 : Outside The Role We’re currently supporting a global digital media organisation as they look to appoint a Senior Software Engineering Manager/Delivery Manager into their technology function. This … highly capable engineering environment delivering complex, software-led initiatives across a modern streaming platform. The successful individual will play a key role in driving delivery across multiple engineering programmes, working closely with architecture, product, engineering and vendor teams to ensure projects are delivered effectively and at pace. This ...

quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development … ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations. Responsibilities & Duties Project & Delivery Management Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities. ...

Director of Service Delivery - FinTech SaaS London - Hybrid £120-150k A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery This is a senior role responsible for shaping ...

Deputy Director - IT Service Operations (SCS1)Cardiff, Glasgow, LondonOfgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition … DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data‐driven and AI‐enabled services depend on. At the same time, Ofgem’s current operating model is adapting to better support ...

currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Customer Service Manager to support a key customer, ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing … service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be the escalation point of contact for the customer ...

. Key Responsibilities: Build and maintain strong, long-term relationships with key client stakeholders Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations Work closely with internal technical teams to ensure successful delivery of IT services Monitor account performance and maintain … oversight of commercials Identify opportunities to strengthen partnerships and deliver additional value Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: Experience in Client Success, Account Management, or Service Delivery within IT Services/MSP environments Backgrounds such as Service Delivery ...

Technical Administrator Purpose of Job Responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Technical Administrator Main duties and responsibilities Carry out a range of general office administrative … administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Technical Administrator Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record ...

will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management, and decommissioning activities are completed in line with established procedures and service delivery processes. Key Responsibilities Build and install equipment racks, perform copper and fibre patching, install SFP modules, and complete hardware installations … cards. Manage IT asset records and lifecycle activities within asset management platforms, including raising installation and decommissioning tickets. Coordinate tape rotation processes and manage delivery and collection of media with relevant support teams. Manage access requests and coordinate with security teams to activate or deactivate access credentials for staff ...