1 to 25 of 120 Service Delivery Jobs in London

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem ...

Service Designer/Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - £100,000 per annum A fantastic opportunity has arisen for a Service Designer/Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract. … Responsibilities Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs ...

acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving license is required. … Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement ...

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £550 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with … experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven expertise in Service Delivery Management within large, complex environments Demonstrable experience of leading and managing teams of Service Delivery Managers (SDMs), partners and International ...

Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge … CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven experience as a Service Delivery Director within large, complex environments Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International ...

fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement. As we expand … financial-sector portfolio, we’re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients. The Role You’ll act as the primary point of accountability for service ...

Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong … ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Proven experience in Service Delivery Management within large, complex environments Strong ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience ...

Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager … experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Previous commercial experience in Service Delivery Management Good ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering ...

Senior Service Delivery Manager Hybrid | 1 to 2 days per week onsite in London 12 months with a strong possibility of extension We’re seeking an experienced Senior Service Delivery Manager to play a pivotal role in a carve-out programme. Proven experience in carve … programmes for a multi-site organisation is essential for this role. Key Responsibilities Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU. Define, maintain, and enforce service transition frameworks, governance, and standards. Coordinate readiness assessments, acceptance criteria, and onboarding processes. ...

base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . About the team The Service Delivery team, part of IT and supported by key third-party suppliers, provides services to around 3,900 users across offices mainly … with some global reach. Our IT Service Delivery Consultants are based onsite, working directly with customers both face-to-face and via Teams or email. About the role As an IT Service Delivery Consultant, you'll play a central role in transforming and enhancing our service ...

Cloud Delivery Lead +6 months + +Fully remote working +£70 - £79 ph Inside IR35 +SC cleared role - must hold current active clearance +Sole British - due to nature of the project Skills: +SC clearance +Cloud Delivery leader +DevOps +Azure/AWS +Stakeholder engagment We are seeking an experienced … delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software, and service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

Director of Service Delivery - FinTech SaaS London - Hybrid £120-150k A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery This is a senior role responsible for shaping … post onboarding customer journey, strengthening strategic relationships with major financial institutions and ensuring customers receive an exceptional, proactive and insight driven service experience. You will work closely with Tier 1 banks, NBFIs and other enterprise clients, helping them maximise the value of a mission critical technology platform. Key Responsibilities ...

supporting a leading organisation for a search for a IT Service Delivery Director to provide strategic leadership across enterprise IT service operations. You will provide leadership and oversight for the end-to-end delivery of digital IT services, ensuring they are aligned with companies goals. … responsibilities include: Define and execute the Digital IT Service Delivery strategy aligned with organisational objectives Led Risk, Audit, and Control activities for the IT function. Developing and mentoring high-performing leadership teams, building a strong succession pipeline. Provided strategic leadership on IT operations and service management Managing ...

growing technology services provider is looking to appoint a Lead IT Consultant to oversee a team of Technical Consultants while ensuring the successful delivery of client projects and consultancy services.This role is ideal for an experienced Lead IT Consultant who combines strong technical understanding with a clear focus … service delivery, leadership, and project oversight. The successful Lead IT Consultant will guide the consulting team, ensure consistent delivery standards, and act as a senior point of contact for key clients.While technical knowledge is important, the primary focus of the Lead IT Consultant will be leading ...

Director of Service Delivery - FinTech SaaS London - Hybrid £120-150k A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery This is a senior role responsible for shaping ...

Deputy Director - IT Service Operations (SCS1)Cardiff, Glasgow, LondonOfgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition … DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data‐driven and AI‐enabled services depend on. At the same time, Ofgem’s current operating model is adapting to better support ...

currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Customer Service Manager to support a key customer, ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing … service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be the escalation point of contact for the customer ...

Technical Administrator Purpose of Job Responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Technical Administrator Main duties and responsibilities Carry out a range of general office administrative … administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Technical Administrator Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record ...

Applications Service Lead (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 3 days onsite) We are seeking an experienced Applications Service Lead or Service Owner with a background in specialty insurance or the London Market to take ownership of service delivery … remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery ...

transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems … scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: As a Deputy Head of Service for Performance & Quality you will: Proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service Produce management information ...

summary At NHS Blood & Transplant (NHSBT), we provide a service that is unique, we help our donors do something extraordinary to save or enhance a life in need. You too can join us and play your part in our life-saving organisation. Join our dedicated team in NHSBT organ … programme team at the forefront of organ transplantation projects, ultimately saving and improving lives. The establishment of a national Assessment and Recovery Centre (ARC) service will extend equitable access to life-saving products and treatments to everyone that needs them and bridge the gap between shortage of organs available ...

Concepts, the AWS Well-Architected Partner Program, the AWS Migration Acceleration Program or other AWS funding programs. Applying for AWS Competencies and AWS Service Delivery validations on behalf of Lambert Labs. As things stand, Lambert Labs has the Generative AI, SMB, DevOps and Nonprofit Consulting Competencies, along with … different AWS service-specific Service Delivery validations. Engaging with AWS Solutions Architects and AWS Account Managers aligned with our customer accounts. Attending events. Our AWS Consultants attend AWS Experience events and also sometimes attend when we are exhibiting at industry events (in 2026 we are exhibiting ...

Description: • Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. • Assist with daytoday service operations, providing cover across all the Service Mgt practices including but not limited to; incident, problem, service improvements, service design etc. • Monitor service KPIs, ensuring … services meet performance, quality, and compliance standards and communicate in service reviews • Escalate complex issues appropriately while maintaining ownership including participation in Major Incident • Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. ...