1 to 25 of 127 Service Delivery Jobs in London

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC candidates may apply Location - 2-3 days travel to Leeds/London, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with 7 years … experience managing support services projects . The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and daytoday operational activities run smoothly. Key Responsibilities: Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. Assist with daytoday service ...

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem ...

working with a well-established technology services organisation that’s looking to appoint a Service Delivery Manager to take ownership of service performance across a portfolio of enterprise clients, with a strong focus on network-led and infrastructure services . This role suits someone who understands technology … delivery, enjoys managing people and customers, and wants the opportunity to shape how services are delivered rather than simply keeping the lights on. The Role As Service Delivery Manager, you will be responsible for the end-to-end delivery of managed and support services, working closely ...

summary An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function. This post requires a high level of discretion, the ability to work unsupervised and a proactive … approach. This is important as the post holder will be required to deputise for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include ...

Service Designer/Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - £100,000 per annum A fantastic opportunity has arisen for a Service Designer/Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract. … Responsibilities Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs ...

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £550 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with … experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven expertise in Service Delivery Management within large, complex environments Demonstrable experience of leading and managing teams of Service Delivery Managers (SDMs), partners and International ...

Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge … CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven experience as a Service Delivery Director within large, complex environments Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International ...

supporting a leading organisation with the appointment of a Digital Service Delivery Director to lead digital services across a complex, enterprise-scale portfolio. This is a senior leadership role requiring a blend of strategic vision, operational excellence, and transformational delivery. The Digital Service Delivery Director will … responsible for the end-to-end delivery of digital services, ensuring alignment with business strategy and driving innovation, efficiency, and governance across the portfolio. Key responsibilities include: Essential Experience Proven experience as a Systems Integrator (SI) within a large consultancy in a delivery lead role, now operating internally ...

Service Delivery Lead | up to £50,000 | Onsite, Surrey Pearson Carter are currently working with a company that provides specialist IT support to schools, businesses and charities. Responsibilities include but are not limited to: Project and Quality Management Lead and manage customer-facing and internal technical projects from … resources, communicating with customers, and ensuring projects are signed off. Coordinate with internal teams and external parties (suppliers, clients) to ensure seamless project and service delivery. Process, Policy, and Change Delivery Collaborate closely with the Technical Services Manager to design, refine, and implement new or improved service ...

fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement. As we expand … financial-sector portfolio, we’re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients. The Role You’ll act as the primary point of accountability for service ...

Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong … ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Proven experience in Service Delivery Management within large, complex environments Strong ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience ...

Service Delivery Manager l Oracle Cloud l Oracle Fusion l ITIL l DV Cleared l Hybrid | Competitive Day rate l Outside IR35 l London Method Resourcing is working with a key consultancy partner who is looking for an experienced Service Delivery Manager to take full operational … within an Intelligent Client model and requires someone confident operating in highly regulated, security-sensitive environments. Key Requirements: End-to-end ownership of live service delivery aligned to ITIL (Incident, Problem, Change, Request, Knowledge, CSI) Strong operational oversight of Oracle Fusion (HCM, ERP, EPM) Proven leadership in managed ...

Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager … experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Previous commercial experience in Service Delivery Management Good ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering ...

Title: Account Delivery/Operations Manager Location: London or Brighton (Hybrid 2-3 days on-site) Employment Type: Permanent Salary: £60,000 - £65,000 + package Start Date: Immediate Industry: IT Consultancy One of our IT Consultancy clients are looking for an experienced Account Delivery/Operations Manager … take ownership of end-to-end service delivery across a key outsourced customer account. This is a highly visible, customer-facing role responsible for ensuring operational excellence, SLA performance, commercial control, and continuous improvement within a managed services environment. You will act as the primary operational interface between ...

Cloud Delivery Lead +6 months + +Fully remote working +£70 - £79 ph Inside IR35 +SC cleared role - must hold current active clearance +Sole British - due to nature of the project Skills: +SC clearance +Cloud Delivery leader +DevOps +Azure/AWS +Stakeholder engagment We are seeking an experienced … delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software, and service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure ...

Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance … services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including … unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the Role We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement ...

transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems … scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: As a Deputy Head of Service for Performance & Quality you will: Proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service Produce management information ...

Title: Lead Service Designer Location: Remote Duration: Initial contract until the end of March (Likelihood for extension) Day Rate: £525 per day (Outside IR35) Role Overview: We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner … implement strategies that enhance our service delivery and drive significant improvements across the organisation. Your responsibilities will include: - Cross-Cutting Collaboration: Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to our stakeholders. - Efficiency Optimisation: Strive for optimum ...

Knowledge and Service Transition Manager A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis. Knowledge and Service Transition Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting … transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. Knowledge and Service Transition Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL ...

Concepts, the AWS Well-Architected Partner Program, the AWS Migration Acceleration Program or other AWS funding programs. Applying for AWS Competencies and AWS Service Delivery validations on behalf of Lambert Labs. As things stand, Lambert Labs has the Generative AI, SMB, DevOps and Nonprofit Consulting Competencies, along with … different AWS service-specific Service Delivery validations. Engaging with AWS Solutions Architects and AWS Account Managers aligned with our customer accounts. Attending events. Our AWS Consultants attend AWS Experience events and also sometimes attend when we are exhibiting at industry events (in 2026 we are exhibiting ...

Remote based A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across … complex, multi-phase insourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement. This is a unique opportunity ...

Description: • Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. • Assist with daytoday service operations, providing cover across all the Service Mgt practices including but not limited to; incident, problem, service improvements, service design etc. • Monitor service KPIs, ensuring … services meet performance, quality, and compliance standards and communicate in service reviews • Escalate complex issues appropriately while maintaining ownership including participation in Major Incident • Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. ...

with senior stakeholders across the region. The role suits someone who enjoys operational ownership, thrives in fast-paced environments, and takes real pride in service quality — rather than purely strategic or architectural work. Key responsibilities: Leading service desk, regional IT services and end-user support across multiple offices … Acting as the senior point of escalation for high-impact incidents Partnering with global IT, security, and engineering teams to ensure consistent service delivery Managing vendors and third-party providers Building strong relationships with senior business stakeholders Driving continuous improvement through service metrics, reporting, and user experience ...

Technical Account Manager for London MSP needed – we are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. If you have a strong technical background in Managed Services but prefer building long-term client relationships over closing sales deals or fixing … service desk tickets, this is the role for you. We are looking for a Technical Account Manager (TAM) to take end-to-end ownership of 8–12 small-to-medium customers. You will not carry a sales quota, nor will you be a hands-on engineer. Instead, you will ...