1 to 25 of 149 Service Delivery Jobs in London

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem ...

Service Delivery Manager - Managed Services Provider Location: Hybrid/London Salary: Up to £55,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This … position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned ...

acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving license is required. … Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement ...

Onsite Service Delivery Manager Location: London/Hybrid (5 in 10 days in office) with occasional travel to Hampshire Hours: 35 per week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality … compliance and strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values in every interaction. Key Responsibilities Act as the primary contact for service and technical issues across the customer account. Build strong customer ...

Title: Service Delivery Manager Aviation Facilities Location: West London(On-site, 5 days per week) Salary: £60,000 + Company Car + Bonus Overview An excellent opportunity has arisen for an experienced Service Delivery Manager to join a leading facilities management provider operating within a major … aviation environment. This role is based full-time on site and will oversee the delivery of maintenance and facilities services across West London. You will be responsible for managing a team of engineers and ensuring the safe, compliant, and efficient operation of critical building systems within a fast-paced ...

Manager Global Law Firm – London Hybrid Working – 4 days office/1 day from home Are you a Senior IT Support Manager or IT Service Delivery Manager looking for a rewarding new role? Have you got extensive experience of working in the legal sector? In this exciting senior … will be collaborating and working closely with lawyers/partners and the wider IT department. You will define strategy, implement processes and implement service improvement plans for the service delivery function as well as managing vendors. About you Minimum of 7 years’ in an IT Leadership position ...

Senior Service Delivery Manager Hybrid | 1 to 2 days per week onsite in London 12 months with a strong possibility of extension We’re seeking an experienced Senior Service Delivery Manager to play a pivotal role in a carve-out programme. Proven experience in carve … programmes for a multi-site organisation is essential for this role. Key Responsibilities Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU. Define, maintain, and enforce service transition frameworks, governance, and standards. Coordinate readiness assessments, acceptance criteria, and onboarding processes. ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

Service Delivery Engineer (SDE) – Contract Location: Fully remote (initial 2 weeks onsite in Cambridge, with occasional visits) Duration: 3 months initially Rate: £500–£650 per day (Outside IR35) Clearance: SC required Start: ASAP A client of ours is seeking an experienced Service Delivery Engineer to take … technical ownership of customer environments within a managed service setting. This role focuses on ensuring platform stability, security and continuous improvement across cloud, identity and endpoint technologies. You will act as the primary technical contact for customers, working closely with internal teams and stakeholders to maintain service performance ...

growing 150 people customer-focused Managed Service Provider looking to appoint an experienced Director of Operations tolead and evolve our end-to-end operations across service delivery, engineering, and projects. Operating within a managed services environment, we support a diverse client base across multiple sectors and pride … bring structure, accountability, and commercial focus to our operations. The Opportunity This is a key leadership role with responsibility for the end-to-end delivery function. You will oversee multiple technical and service teams, ensuring performance, efficiency, and quality across all areas of delivery. You will also play ...

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping of public ...

summary The Head of Service Management is a pivotal leadership role at GSTT, responsible for driving excellence across Service Desk, ITSM, Information Security & Risk, and IT Training. You will operate at executive level, shaping strategy, improving service performance, and modernising how digital services are delivered across … most complex healthcare environments. To succeed, you'll need to bring deep service management expertise, strong commercial acumen, and the ability to lead transformation at scale. You'll be a cultural leader as much as a strategic one--building high-performing teams, influencing senior stakeholders, and embedding innovation, automation ...

Director of Service Delivery - FinTech SaaS London - Hybrid £120-150k A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery This is a senior role responsible for shaping … post onboarding customer journey, strengthening strategic relationships with major financial institutions and ensuring customers receive an exceptional, proactive and insight driven service experience. You will work closely with Tier 1 banks, NBFIs and other enterprise clients, helping them maximise the value of a mission critical technology platform. Key Responsibilities ...

growing technology services provider is looking to appoint a Lead IT Consultant to oversee a team of Technical Consultants while ensuring the successful delivery of client projects and consultancy services.This role is ideal for an experienced Lead IT Consultant who combines strong technical understanding with a clear focus … service delivery, leadership, and project oversight. The successful Lead IT Consultant will guide the consulting team, ensure consistent delivery standards, and act as a senior point of contact for key clients.While technical knowledge is important, the primary focus of the Lead IT Consultant will be leading ...

Director of Service Delivery - FinTech SaaS London - Hybrid £120-150k A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery This is a senior role responsible for shaping ...

. Key Responsibilities: Build and maintain strong, long-term relationships with key client stakeholders Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations Work closely with internal technical teams to ensure successful delivery of IT services Monitor account performance and maintain … oversight of commercials Identify opportunities to strengthen partnerships and deliver additional value Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: Experience in Client Success, Account Management, or Service Delivery within IT Services/MSP environments Backgrounds such as Service Delivery ...

Technical Administrator Purpose of Job Responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Technical Administrator Main duties and responsibilities Carry out a range of general office administrative … administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Technical Administrator Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record ...

Title: Service Delivery Manager Aviation Facilities Location: West London(On-site, 5 days per week) Salary: £60,000 + Company Car + Bonus Overview An excellent opportunity has arisen for an experienced Service Delivery Manager to join a leading facilities management provider operating within a major ...

will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management, and decommissioning activities are completed in line with established procedures and service delivery processes. Key Responsibilities Build and install equipment racks, perform copper and fibre patching, install SFP modules, and complete hardware installations … cards. Manage IT asset records and lifecycle activities within asset management platforms, including raising installation and decommissioning tickets. Coordinate tape rotation processes and manage delivery and collection of media with relevant support teams. Manage access requests and coordinate with security teams to activate or deactivate access credentials for staff ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role … ensuring technology services are not only stable and reliable, but also evolving to meet growing business demands. The position offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical ...

private sector clients. The successful candidate will contribute to the design, development, and implementation of ServiceNow solutions, with a particular focus on HR Service Delivery (HRSD) alongside other platform modules. Key Responsibilities Design, develop, and implement scalable solutions on the ServiceNow platform. Configure and customise HR Service Delivery (HRSD) and related ServiceNow modules. Build workflows, business rules, integrations, and UI components to meet client requirements. Collaborate with architects, business analysts, and client stakeholders to translate requirements into technical solutions. Develop and maintain integrations with third-party systems using APIs and web services. Support testing, deployment ...

largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including … unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the Role We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement ...

+ Bonus + Benefits We are seeking a Technical Director with a strong MSP background to lead the strategic direction, service development, and operational leadership of a growing technology services provider. This role is focused on leadership, growth, and innovation rather than day-to-day technical delivery. The successful … Technical Director will work closely with senior leadership to shape the companys services, build new offerings for clients, and lead high-performing technical and service teams. The ideal Technical Director will bring experience from a Managed Service Provider environment and understand how to design and launch services that ...

Service Desk Team Leader - Managed Services Provider Location: London (hybrid) Salary: £, depending on experience. We're proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer … people leadership and hands-on technical work. You'll be leading a close-knit team of five 1st-3rd Line Engineers, ensuring high-quality service delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining ...