1 to 25 of 165 Service Delivery Jobs in London

find out more about this in ourHead of Cyber Security service delivery and Advisory page is loaded## Head of Cyber Security service delivery and Advisorylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR-0021793The Apex Group was established in Bermuda … world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation ...

Service Delivery Manager London City/North London/West London/South West Salary: Up to £65,000 Role Overview The Service Delivery Manager is responsible for ensuring all client contractual obligations are delivered efficiently within a managed services environment. This role oversees service delivery across workplace technology or data centre operations, with a focus on physical support services within client environments, often in highly regulated industries. Working closely with account management, you will act as the primary point of contact for service delivery and escalation, ensuring strong client relationships ...

Service Delivery Manager - Managed Services Provider Location: Hybrid/London Salary: Up to £55,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This … position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned ...

across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: Service Desk Regional Technical Teams Project Delivery This is a key role shaping how we scale, transform and continuously … deliver an excellent customer experience for schools. Working as part of the senior leadership team, you will drive operational transformation, strengthen performance across all service areas and ensure our operational model supports our commercial and strategic objectives. Direct reports include the Head of Service Delivery, Head ...

Onsite Service Delivery Manager Location: London/Hybrid (5 in 10 days in office) with occasional travel to Hampshire Hours: 35 per week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality … compliance and strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values in every interaction. Key Responsibilities Act as the primary contact for service and technical issues across the customer account. Build strong customer ...

over the coming years. You will play a crucial part in Cingularity’s development, ensuring projects are delivered on time while actively involved in service delivery, logistics, procurement, pricing, and resource management. You will aid company growth and utilise your knowledge to shape workflows and processes. Project Management … Service Delivery Manage Service Delivery of customer solutions, including engagement with suppliers, ensuring deadlines are met for upcoming events, and permanently deploying solutions. Coordinate the delivery of Telecommunication connectivity from order to handoff. Coordinate logistics for upcoming events. Coordinate quotations and ordering. This includes negotiating ...

Title: Service Delivery Manager Aviation Facilities Location: West London(On-site, 5 days per week) Salary: £60,000 + Company Car + Bonus Overview An excellent opportunity has arisen for an experienced Service Delivery Manager to join a leading facilities management provider operating within a major … aviation environment. This role is based full-time on site and will oversee the delivery of maintenance and facilities services across West London. You will be responsible for managing a team of engineers and ensuring the safe, compliant, and efficient operation of critical building systems within a fast-paced ...

Service Delivery Manager Hybrid Working (2 days a week in the office) | Lincoln based - Salary up to £40k plus bonus and benefits Were currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery of high-quality IT services across the business. This position is responsible for ensuring IT services meet agreed Service Level Agreements (SLAs). Youll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective ...

Service Delivery Manager At KPMG Microsoft Business Solution we implement best in class solutions across the Microsoft technology stack. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Dynamics … solutions that drive significant client value. As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team. Responsibilities: Provide end to end ownership of customer service contracts Work across our ITIL based services ...

Manager Global Law Firm – London Hybrid Working – 4 days office/1 day from home Are you a Senior IT Support Manager or IT Service Delivery Manager looking for a rewarding new role? Have you got extensive experience of working in the legal sector? In this exciting senior … will be collaborating and working closely with lawyers/partners and the wider IT department. You will define strategy, implement processes and implement service improvement plans for the service delivery function as well as managing vendors. About you Minimum of 7 years’ in an IT Leadership position ...

longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements … making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer ...

scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost … serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership ...

testable documentation for software, firmware, and QA teams. The role ensures that product behaviour, workflows, and requirements are well understood across teams, supporting consistent delivery and helping maintain high product quality. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive … Help draft release notes ensuring they accurately reflects delivered functionality and known limitations. Maintain clear records of behavioural changes across product versions. Customer Feedback & Service Delivery Interface Support the collection and analysis of customer feedback and customer experience insights for incorporation into structured requirements. Work with Service ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

Service Delivery Engineer (SDE) – Contract Location: Fully remote (initial 2 weeks onsite in Cambridge, with occasional visits) Duration: 3 months initially Rate: £500–£650 per day (Outside IR35) Clearance: SC required Start: ASAP A client of ours is seeking an experienced Service Delivery Engineer to take … technical ownership of customer environments within a managed service setting. This role focuses on ensuring platform stability, security and continuous improvement across cloud, identity and endpoint technologies. You will act as the primary technical contact for customers, working closely with internal teams and stakeholders to maintain service performance ...

email address are available on my LinkedIn Profile. This role is not suitable for candidates whose experience is limited to hands-on technical delivery, infrastructure engineering, or purely managing small teams without regional ownership. You must be able to demonstrate: Ownership of technology operations or service delivery across a region, country, or major business unit Acting as the senior escalation point for major incidents and service issues, engaging directly with business stakeholders Strong experience across incident, problem, and change management in enterprise environments Proven ability to manage service performance (SLAs/KPIs) and drive ...

operational management of IT services across Global Banking School (GBS). The role focuses on the day-to-day leadership of IT operations, service delivery, and project execution, ensuring reliable, secure, and high-quality technology services for staff and students. Acting as the deputy to the Head … Services, the postholder will assume leadership responsibility in their absence and play a key role in driving continuous service improvement, digital transformation, and operational excellence. Key Responsibilities Support the Head of GEDU Head of Infrastructure in delivering the IT strategy and operational plans. Lead the day-to-day management ...

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping of public ...

quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development … ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations. Responsibilities & Duties Project & Delivery Management Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities. ...

/d Umbrella inside IR35 Clearance required: You must hold a British Passport Role purpose/summary We are seeking a Senior ServiceNow HR Service Delivery (HRSD) specialist to join an established ServiceNow capability within a large enterprise environment. This role requires a strong blend of hands … technical delivery, HRSD functional expertise, and platform engineering capability. The successful candidate will act as a technical and functional SME, working closely with HR Technology leadership, HR journey owners, governance teams, and delivery squads to stabilise BAU, reduce backlog, and deliver scalable, outcome based HR solutions ...

within labs including LIMS, MOLIS, WHONet, workload analysis and business intelligence. They shall provide data outputs from various sources in the unit, assist with service development work, including through the use of IT and informatics skills, facilitate computer-assisted work processes and greater use of automation. Responsibilities include … integration of pathogen whole genome sequencing data into laboratory service delivery and AMR & HCAI Division surveillance. More duties to follow in Detailed job description and main responsibilities. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage ...

. Key Responsibilities: Build and maintain strong, long-term relationships with key client stakeholders Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations Work closely with internal technical teams to ensure successful delivery of IT services Monitor account performance and maintain … oversight of commercials Identify opportunities to strengthen partnerships and deliver additional value Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: Experience in Client Success, Account Management, or Service Delivery within IT Services/MSP environments Backgrounds such as Service Delivery ...

Title: Service Delivery Manager Aviation Facilities Location: West London(On-site, 5 days per week) Salary: £60,000 + Company Car + Bonus Overview An excellent opportunity has arisen for an experienced Service Delivery Manager to join a leading facilities management provider operating within a major ...

will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management, and decommissioning activities are completed in line with established procedures and service delivery processes. Key Responsibilities Build and install equipment racks, perform copper and fibre patching, install SFP modules, and complete hardware installations … cards. Manage IT asset records and lifecycle activities within asset management platforms, including raising installation and decommissioning tickets. Coordinate tape rotation processes and manage delivery and collection of media with relevant support teams. Manage access requests and coordinate with security teams to activate or deactivate access credentials for staff ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role … ensuring technology services are not only stable and reliable, but also evolving to meet growing business demands. The position offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical ...