1 to 25 of 488 Service Delivery Jobs in London

JOB TITLE: Head of Service Delivery LOCATION: London, Greater London SALARY: £90,000 - £110,000 21 days holiday | Private Healthcare | Pension Scheme WAY OF WORKING: Full Time, Hybrid THE BUSINESS: We're a forward-thinking digital partner with a strong track record of helping organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we’ve … because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEAD OF SERVICE DELIVERY: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and customer focused. Define and refine KPIs, SLAs … and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support operations, including field More ❯

JOB TITLE: Head of Service Delivery LOCATION: London, Greater London SALARY: £90,000 - £110,000 21 days holiday Private Healthcare Pension Scheme WAY OF WORKING: Full Time, Hybrid THE BUSINESS: We're a forward-thinking digital partner with a strong track record of helping organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we've … because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEAD OF SERVICE DELIVERY: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and customer focused. Define and refine KPIs, SLAs … and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support operations, including field More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop More ❯

you looking for a career move that will put you at the heart of a global financial institution, transforming core financial systems and leading the integration of a new service delivery model? Then bring your skills in software engineering, innovation, user-centric design, and team leadership to Citi's Strategic Ledger Digital Development Team. By joining Citi, you … our clients by responsibly providing financial services that enable growth and economic progress. You'll contribute to a pivotal transformation program and play a crucial role in integrating existing service delivery components into a cohesive framework. Team/Role Overview The Strategic Ledger Program is a transformative initiative focused on migrating Citi's ledgers to industry-standard platforms … a unique opportunity to shape the future of financial data management at Citi.As a key member of our Digital development team, you will be responsible for bringing together disparate service delivery components into a unified pillar in our offshore location. You will collaborate closely with UX designers and AI specialists, leveraging cutting-edge technologies to create innovative solutions More ❯

Service Delivery Partnerships Manager/Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a proven track record in leading and performance managing a multi-skilled/multi-disciplinary team, is required by a well-established Charity. SALARY: £50,000 - £55,820 per annum … JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Service Delivery Partnerships Manager/Program Operations Lead who has a management qualification or equivalent relevant experience, Six Sigma and/or knowledge or continuous improvement methodology and a … proven track record in leading and performance managing a multi-skilled/multi-disciplinary team. Working as the Service Delivery Partnerships Manager/Program Operations Lead you will lead the regional delivery of partnership training maintaining the organisations ethical and standardised approach to dog training and dog welfare. As the Service Delivery Partnerships Manager/ More ❯

Service Delivery Manager (Trade Marks) - London or Bristol London, Bristol Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are 'Top Tier' in Legal 500, 'Band 1' in Chambers & Partners UK, 'Gold Ranked' for EPO work and 'Top … ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe's top specialist Intellectual Property firms. If successful you will be joining an award-winning team … in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves implementing More ❯

This role is an exciting opportunity to join the Satellite Service Delivery team with responsibility for providing technical leadership and systems engineering expertise from launch to end of life for SSTL missions. This focuses primarily on the development and continued maintenance of Satellite services, and reactive/proactive problem solving to identify and address issues across the full … system - from service planning and spacecraft payload operation and maintenance through to data and service delivery to customers. This role covers all in-flight missions (ranging from LEO to interplanetary missions) covering a wide range of applications (EO, communications and navigation as well as science/technology demonstration) and also includes system and subsystem development support activities … and technical study work. Key Tasks Working with the Satellite Services Manager and Service Delivery Managers to ensure agreed levels of availability are met across the space segment and ground segment. Working with mission Spacecraft Operations Engineers, System Engineers and Project Managers to ensure a smooth handover into Service Delivery post LEOP and Commissioning. Assist with More ❯

Los Angeles, Miami, Kansas City, Paris, Bern, and Melbourne. They collaborate across regions to serve our expanding international client base. See here for examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues and clients receive the best possible Technology experience by applying ITSM best practices and influencing technical teams … to remain customer and service-focused. This role offers an excellent opportunity to further develop your Service Management expertise, shape service strategies for internal Workplace Technology, and support the onboarding and integration of new markets and acquisitions as we expand. Your main duties & responsibilities: Develop, implement, and assure ITSM practices across Workplace Tech to ensure timely and … effective service delivery in our regional offices and remotely. Mature our service approach, ensuring new or improved practices are adopted, drawing on ITIL and other frameworks. Establish and help the team meet clear goals and success metrics, such as KPIs and SLAs, and support daily operations. Collaborate effectively with Technical and Business Enablement teams to deliver optimal More ❯

Service Delivery Director - Microsoft Dynamics 365 BC - £100,000 Pearson Carter is working with a fast-growing Microsoft Partner seeking an experienced Service Delivery Director to lead and scale their Dynamics 365 Business Central delivery teams. This is a key leadership role focused on driving delivery excellence across consultancy, development, and project management. You … ll shape delivery strategy, lead high-performing teams, and ensure outstanding client service during a period of rapid growth. They offer a salary of up to £100,000 , flexible working, and a strong benefits package. Responsibilities: Lead end-to-end service delivery across projects and departments. Define strategy and improve operational performance. Oversee timelines, budgets, and … service quality. Manage client relationships and delivery escalations. Drive team utilisation and resource allocation. Support growth and profitability through delivery excellence. Experience: 5 years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies. Strong expertise in Dynamics 365 Business Central. Proven leadership of cross-functional teams. Project delivery experience with More ❯

Your Role: An experienced Sr Service Delivery Manager joining an implementation project affecting millions of people across the UK. This role is critical in acting as the SME in Service Delivery, from the imbedding processes to continual service improvement, and managing suppliers in a SIAM model. Rate:£550 Inside IR35 Duration:6 months (likely extension … Location:2 days per week in Central London. You will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to … the business and advocating for business/end-user needs within IT Service Delivery. Manage business expectations and report on service performance, ensuring alignment with agreed SLA's, OLA's, and XLA's. Lead initiatives supporting the IT Service Delivery roadmap and global standardisation goals. Collaborate with IT teams, business stakeholders, and end-users to identify More ❯

/or projects across a number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts. Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability. The OM must develop … used to maximum efficiency. Ensure all mandatory training, learning documentation and self-attestation is completed on time. Manage any commercial risk within the accounts. Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects … effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. What we are looking fro in our Operations Manager: Extensive experience in a Service Delivery/Project Management environment Experience in a Senior Management position Excellent grounding in Telecommunications (Voice and Data) Cabling Infrastructure (both Technically and inService Delivery). Proven More ❯

join our team as a Project Manager on a 18 month FTC. Purpose of the Role: Working as an IT literate, collaborative team player, support the senior leadership and service delivery management team through the provision of Project Management in the delivery of a tender and subsequent procurement for resource and planning suite. This is an exciting … plans, ensuring all deliverables, timelines, and milestones are met. Oversee the project to demobilise the existing suite after a series of tests and parallel running. Work closely with the Service Delivery Management team procurement team, and Business Change Manager to oversee the tendering and procurement process. This includes market engagement, managing vendor selection, and ensuring the procurement process … of contact for the project between c2c and the market, (including IT, operations, and senior management), and the project team. Ensure effective communication and collaboration to drive the successful delivery of the project. Maintain project risk and dependencies register in compliance with c2c internal governance. Proactively identify and manage risks, issues, and dependencies throughout the project lifecycle. Ensure that More ❯

join our team as a Project Manager on a 18 month FTC. Purpose of the Role: Working as an IT literate, collaborative team player, support the senior leadership and service delivery management team through the provision of Project Management in the delivery of a tender and subsequent procurement for resource and planning suite. This is an exciting … plans, ensuring all deliverables, timelines, and milestones are met. Oversee the project to demobilise the existing suite after a series of tests and parallel running. Work closely with the Service Delivery Management team procurement team, and Business Change Manager to oversee the tendering and procurement process. This includes market engagement, managing vendor selection, and ensuring the procurement process … of contact for the project between c2c and the market, (including IT, operations, and senior management), and the project team. Ensure effective communication and collaboration to drive the successful delivery of the project. Maintain project risk and dependencies register in compliance with c2c internal governance. Proactively identify and manage risks, issues, and dependencies throughout the project lifecycle. Ensure that More ❯

join our team as a Project Manager on a 18 month FTC. Purpose of the Role: Working as an IT literate, collaborative team player, support the senior leadership and service delivery management team through the provision of Project Management in the delivery of a tender and subsequent procurement for resource and planning suite. This is an exciting … plans, ensuring all deliverables, timelines, and milestones are met. Oversee the project to demobilise the existing suite after a series of tests and parallel running. Work closely with the Service Delivery Management team procurement team, and Business Change Manager to oversee the tendering and procurement process. This includes market engagement, managing vendor selection, and ensuring the procurement process … of contact for the project between c2c and the market, (including IT, operations, and senior management), and the project team. Ensure effective communication and collaboration to drive the successful delivery of the project. Maintain project risk and dependencies register in compliance with c2c internal governance. Proactively identify and manage risks, issues, and dependencies throughout the project lifecycle. Ensure that More ❯

join our team as a Project Manager on a 18 month FTC. Purpose of the Role: Working as an IT literate, collaborative team player, support the senior leadership and service delivery management team through the provision of Project Management in the delivery of a tender and subsequent procurement for resource and planning suite. This is an exciting … plans, ensuring all deliverables, timelines, and milestones are met. Oversee the project to demobilise the existing suite after a series of tests and parallel running. Work closely with the Service Delivery Management team procurement team, and Business Change Manager to oversee the tendering and procurement process. This includes market engagement, managing vendor selection, and ensuring the procurement process … of contact for the project between c2c and the market, (including IT, operations, and senior management), and the project team. Ensure effective communication and collaboration to drive the successful delivery of the project. Maintain project risk and dependencies register in compliance with c2c internal governance. Proactively identify and manage risks, issues, and dependencies throughout the project lifecycle. Ensure that More ❯

We are supporting an outstanding London-based Law Firm that is expanding its team and seeking an IT Service Delivery Manager to join their team. This is an excellent opportunity to join a forward-thinking firm that encourages individuality and offers an excellent benefits package along with a superb starting salary. Our client is looking for a Service Delivery professional with a Law Firm background and extensive experience with Office 365 . Whether you are currently at manager level or seeking the next step in your career, we want to hear from you. You should be able to demonstrate skills in service delivery improvements and the implementation of new systems. A dedicated work ethic … will help you succeed and reach your career goals. Key responsibilities include: Leading IT Service Delivery Projects Implementing new systems Managing day-to-day operations within the IT team Stakeholder management Identifying service improvement opportunities If you are interested in this role and meet the above criteria, please get in touch now to find out more. More ❯

just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. As a Service Delivery Manager, you will play a vital role in ensuring colleagues … and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of … integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and effective service for Two Circlers in our 13 regional offices and remotely. Maturing our overall service approach and ensuring new or improved practices bed-in and are followed, drawing on More ❯

We are supporting an outstanding London based Law Firm who are expanding their team and seeking an IT Service Delivery Manager to join their phenomenal team. This is an excellent chance to join a forward-thinking firm who are keen to encourage individuality along with offering an excellent benefits package as well as a superb starting salary! Our … client is in search of a brilliant Service Delivery professional for this role; you must come from a Law Firm background and hold a wealth of experience within Office 365 to be successful. Whether you are at manager level currently or looking for that next step up, we want to hear from you! You must be able to … showcase your skills within service delivery improvements as well as the implementation of new systems. Having a dedicated work-ethic will see you prosper and reach success. The role will involve: Taking lead on IT Service Delivery Projects. Implementing new systems. Being involved within day-to-day operations within the IT team. Stakeholder management. Recognising service More ❯

Select how often (in days) to receive an alert: Create Alert Job Title: Service Delivery Manager - UK Payroll Location: Surrey, GB Reference No: 2962 Office Type: Office Elevate Your Career with Zalaris Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of … and authentic workplace where everyone brings their own uniqueness. Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it. Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as … high customer satisfaction for both the client and their employees. This role is ideal for someone who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery More ❯

Job Description Role Purpose The IT Service Delivery Lead will be responsible for the end-to-end delivery, performance, and continual improvement of Network and Workplace IT services across the organisation. This role ensures that services are delivered to agreed SLAs, align with business needs, and comply with governance, security, and regulatory requirements. The role will manage … supplier performance, oversee incident and problem resolution, and drive operational excellence through proactive monitoring and continuous service improvement. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of … being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement Key Responsibilities Service Delivery & Operations Lead the day-to-day delivery of Network and Workplace services (including LAN/WAN, Wi-Fi, End-User Computing, Collaboration Tools. Ensure service performance meets agreed More ❯

A hybrid role that provides an efficient and cost-effective delivery of first and second-line support for information systems and related technology services within Octavia. To support the smooth operational running of Octavia's DT Infrastructure and Applications. Key Responsibilities Infrastructure Support Provide first and second-line support of issues regarding the DT and communications infrastructure, in accordance … with service level targets as set by the DT Service Delivery Manager Receive incident reports and service requests from a variety of sources (e.g. in person, by telephone, email, text, Teams, workplace, from the Service Desk tool or via automated alerts) and ensure that all service requests, incidents and problems are logged, categorised, analysed … defined processes and parameters Where necessary, to liaise with or pass the job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, including PRTG, Exchange Server, Teams, Azure, M365, IIS, Active Directory, DNS, ADFS, DHCP, SQL Server, Sophos, Rubrix, Forcepoint, Mimecast email More ❯

Today job requisition id R257940 Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Job Title IT User Support Specialist Department IT Service Delivery Office Location London Reports To Regional IT Manager - UK & SA Working Hours A working pattern of 35 hours per week, falling between the days of Monday 07.30 … to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers. Role Overview The role of the User Support Technician is to provide second line IT support to the business. This involves taking ownership of incidents & requests … that have been assigned/escalated to the User Support team and troubleshooting these through to resolution in a timely and consistent manner meeting customer satisfaction and continuous service delivery demands, thus cultivating a first-class consistent experience for the business. The User Support Technician provides support primarily to the London office but may also be called upon More ❯