1 to 25 of 155 Service Delivery Jobs in London

Service Delivery Manager/IT Service Desk Manager A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. * A structured and analytical approach to problem ...

Service Designer/Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - £100,000 per annum A fantastic opportunity has arisen for a Service Designer/Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract. … Responsibilities Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs ...

acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving license is required. … Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement ...

Service Delivery Manager Company: Albany Beck Engagement: Permanent (Immediate Start) Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on delivering specialist transformation solutions to Financial Services clients. We combine deep industry expertise with modern delivery practices, enabling clients to scale effectively while … people. Joining Albany Beck means being part of a consultancy committed to learning, professional growth, and delivering exceptional client outcomes. Role Overview The Service Delivery Manager is responsible for overseeing the successful delivery of client engagements across Albany Beck’s Financial Services portfolio. This role ensures that ...

over the coming years. You will play a crucial part in Cingularity’s development, ensuring projects are delivered on time while actively involved in service delivery, logistics, procurement, pricing, and resource management. You will aid company growth and utilise your knowledge to shape workflows and processes. Project Management … Service Delivery Manage Service Delivery of customer solutions, including engagement with suppliers, ensuring deadlines are met for upcoming events, and permanently deploying solutions. Coordinate the delivery of Telecommunication connectivity from order to handoff. Coordinate logistics for upcoming events. Coordinate quotations and ordering. This includes negotiating ...

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £550 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with … experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven expertise in Service Delivery Management within large, complex environments Demonstrable experience of leading and managing teams of Service Delivery Managers (SDMs), partners and International ...

Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge … CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven experience as a Service Delivery Director within large, complex environments Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International ...

Reports To : Product & Service Design Director Location : Remote with some travel when required Salary : Competitive plus Benefits Purpose The Service Architect plays a critical role in the definition, design, and documentation of high quality, scalable, and commercially viable services within Bell’s product and service portfolio. Working … within the Product & Service Design function, the Service Architect ensures that new or enhanced services are strategically aligned, operationally feasible, and optimised for efficient delivery and customer value. Responsibilities Lead the creation of end-to-end service designs for new or modified services, ensuring clarity ...

fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement. As we expand … financial-sector portfolio, we’re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients. The Role You’ll act as the primary point of accountability for service ...

Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong … ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Proven experience in Service Delivery Management within large, complex environments Strong ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience ...

Role Overview As a Service Delivery Manager at UP3, you will play a vital role in supporting our Managed Service Customers. You will be responsible for ensuring the effective delivery of high-quality services to our customers, proactively gathering feedback from our customers and using this … feedback to inform the business and drive continuous service & process improvement and evolution. You will ensure that SLAs and KPI's are met and that reporting, and performance management targets are met. You will be an advocate of our customers internally in UP3, working closely alongside our Customer Success ...

Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager … experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Previous commercial experience in Service Delivery Management Good ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering ...

Senior Service Delivery Manager Hybrid | 1 to 2 days per week onsite in London 12 months with a strong possibility of extension We’re seeking an experienced Senior Service Delivery Manager to play a pivotal role in a carve-out programme. Proven experience in carve … programmes for a multi-site organisation is essential for this role. Key Responsibilities Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU. Define, maintain, and enforce service transition frameworks, governance, and standards. Coordinate readiness assessments, acceptance criteria, and onboarding processes. ...

base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . About the team The Service Delivery team, part of IT and supported by key third-party suppliers, provides services to around 3,900 users across offices mainly … with some global reach. Our IT Service Delivery Consultants are based onsite, working directly with customers both face-to-face and via Teams or email. About the role As an IT Service Delivery Consultant, you'll play a central role in transforming and enhancing our service ...

Title: Account Delivery/Operations Manager Location: London or Brighton (Hybrid 2-3 days on-site) Employment Type: Permanent Salary: £60,000 - £65,000 + package Start Date: Immediate Industry: IT Consultancy One of our IT Consultancy clients are looking for an experienced Account Delivery/Operations Manager … take ownership of end-to-end service delivery across a key outsourced customer account. This is a highly visible, customer-facing role responsible for ensuring operational excellence, SLA performance, commercial control, and continuous improvement within a managed services environment. You will act as the primary operational interface between ...

Cloud Delivery Lead +6 months + +Fully remote working +£70 - £79 ph Inside IR35 +SC cleared role - must hold current active clearance +Sole British - due to nature of the project Skills: +SC clearance +Cloud Delivery leader +DevOps +Azure/AWS +Stakeholder engagment We are seeking an experienced … delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software, and service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

Role: Service and Operations Manager Location: London (Old Street) Salary: £45,000 - £50,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance ...

Director of Service Delivery - FinTech SaaS London - Hybrid £120-150k A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery This is a senior role responsible for shaping … post onboarding customer journey, strengthening strategic relationships with major financial institutions and ensuring customers receive an exceptional, proactive and insight driven service experience. You will work closely with Tier 1 banks, NBFIs and other enterprise clients, helping them maximise the value of a mission critical technology platform. Key Responsibilities ...

supporting a leading organisation for a search for a IT Service Delivery Director to provide strategic leadership across enterprise IT service operations. You will provide leadership and oversight for the end-to-end delivery of digital IT services, ensuring they are aligned with companies goals. … responsibilities include: Define and execute the Digital IT Service Delivery strategy aligned with organisational objectives Led Risk, Audit, and Control activities for the IT function. Developing and mentoring high-performing leadership teams, building a strong succession pipeline. Provided strategic leadership on IT operations and service management Managing ...

growing technology services provider is looking to appoint a Lead IT Consultant to oversee a team of Technical Consultants while ensuring the successful delivery of client projects and consultancy services.This role is ideal for an experienced Lead IT Consultant who combines strong technical understanding with a clear focus … service delivery, leadership, and project oversight. The successful Lead IT Consultant will guide the consulting team, ensure consistent delivery standards, and act as a senior point of contact for key clients.While technical knowledge is important, the primary focus of the Lead IT Consultant will be leading ...

empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role The Head of Managed Services is responsible for the overall strategy, delivery, and commercial performance of Ingentive’s Managed Services function. This is a leadership role combining service ownership, client engagement, operational excellence, and team … development. You will lead both onshore and offshore teams, own service quality and client satisfaction, and work closely with Sales and Consulting to grow Managed Services revenue. You will define the Managed Services operating model, embed ITIL-aligned processes, oversee Dynamics 365 support delivery, and ensure services ...

Director of Service Delivery - FinTech SaaS London - Hybrid £120-150k A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery This is a senior role responsible for shaping ...

Deputy Director - IT Service Operations (SCS1)Cardiff, Glasgow, LondonOfgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition … DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data‐driven and AI‐enabled services depend on. At the same time, Ofgem’s current operating model is adapting to better support ...

currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Customer Service Manager to support a key customer, ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing … service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be the escalation point of contact for the customer ...