1 to 25 of 232 Service Delivery Jobs in London

find out more about this in ourHead of Cyber Security service delivery and Advisory page is loaded## Head of Cyber Security service delivery and Advisorylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR-0021793The Apex Group was established in Bermuda … world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation ...

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA … region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform ...

Head of Operations & Service Delivery Location: Remote, with regular travel to client sites and field teamsSalary: £75,000 – £85,000 Bonus: Up to 30% based on personal and team performance Remote working with regular travel Senior leadership opportunity within a growing organisation Competitive benefits package Opportunity to play … role in a scaling business We are recruiting on behalf of a fast-growing, technology-led organisation seeking an experienced Head of Operations & Service Delivery to lead and evolve its operational and technical service functions. The Role - Head of Operations & Service Delivery This ...

Senior Service Delivery Manager £60,000 - £85,000 | London (Hybrid - 40% home based + extensive travel) | Client-facing Some Service Delivery roles are about reporting. This one is about ownership. You’ll take full responsibility for a small number of flagship enterprise clients, becoming the person … What’s in it for you? Salary : £60,000 - £85,000 Location : London (hybrid working + client site visits across London & Kent) Scope : Own service delivery for major enterprise/regulated clients Influence : Act as a trusted advisor, not just a delivery manager Growth : Clear progression ...

managed services provider entering its next phase of investment Direct exposure to board-level leadership, with a clear progression path to COO/Managing Delivery Lead a full-service delivery organisation spanning service desk, projects, technical delivery and customer success Own and transform operational performance … through AI, automation, and data-led service intelligence Join a performance-driven, accountable environment focused on measurable outcomes, not maintenance The Role This is a high-impact leadership opportunity for an experienced MSP operations leader to take full ownership of service delivery performance. You will lead transformation ...

delivering cutting-edge products to over one million digital subscribers daily. Our growth relies on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists. With a supportive culture, entrepreneurial spirit and opportunities at every turn, there are no limits to where your FT career … leader with a passion for delivering reliable, high-quality services that support critical business functions. You have a strong track record of leading operational, service delivery, or business-critical support teams, creating an environment where people can thrive, develop their skills, and perform at their best. ...

build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience … more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent ...

Position: Service Delivery Engineer (Network) Located: 10 Dominion Street, London, EC2M 2EF Reporting to: Solution Engineering Team Lead About Us We are a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We partner with UK SMEs, commercial real estate landlords, and high … with precision, speed, and a deep understanding of our customers needs. As we continue to evolve our services including modern security and automation-led delivery we are building a team that thrives on ownership, continuous improvement, and technical excellence. Our culture is driven by our values: Be Fast, Stay ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem ...

Operational Readiness Specialist (Design & Transition) 📍 London (Hybrid) 📅 Full-Time | Permanent Be the reason every service goes live successfully At Maintel, delivering exceptional customer experiences starts long before a service goes live. We're looking for a highly organised and detail-oriented Operational Readiness Specialist to join our Design … This is a critical role responsible for ensuring new and changed managed services are fully prepared for operational support, enabling seamless transitions from project delivery into live service. You'll work at the heart of our service transition process, collaborating with Project Delivery, Customer Operations, Technology Operations ...

growth. The Opportunity We're seeking a driven, entrepreneurial Account Executive to join a newly formed team bringing Asana's platform to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, working as part … helping to bring customer feedback to the product team and design the product and pricing strategy. You'll be starting conversations with IT leaders, service delivery teams, and cross-functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver exceptional employee experiences. ...

identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field … share more about the in‐office requirements. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close. Develop a deep understanding ...

Technical Lead (Contract) Contract: Initial 6-Month Contract (Rolling) Rate: £500–£650 per day Location: London (Hybrid Working) Reporting to: Head of Service Delivery Technical Lead – Enterprise Technology & Service Operations We are currently seeking an experienced Technical Lead to join a high-profile organisation on an initial … complex enterprise technology estate, ensuring operational excellence, resilience, security, and continuous improvement across business-critical systems. Working closely with the Enterprise Architect, Head of Service Delivery, managed service providers, and senior business stakeholders, you will play a key role in bridging the gap between technology design ...

underlying infrastructure. Why we need this role The Manager IT Infrastructure (M365, Azure, GCP, Windows & VDI) is responsible for the end-to-end delivery, operation, and performance of critical enterprise platforms, including Microsoft 365, Azure, GCP, Windows Server, VDI, and Citrix services. The role leads a team of approximately … closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with strong focus on service reliability, security, cost efficiency, and user experience. The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace ...

summary The Business Change Facilitator will support the delivery of a defined portfolio of digital and servicetransformation programmes across Primary Care and Integrated Neighbourhood Teams (INTs) in SouthEast London. Travel across all South East London boroughs to provider sites will be required. Main duties of the job The role … stakeholder engagement, training, pathway redesign and adoption of new ways of working. Working across multiple programmes and workstreams, the postholder will contribute to the delivery of system-wide transformation priorities, supporting integrated working across organisational boundaries and ensuring alignment with the wider Service Transformation Programme and digital strategy. ...

month Contract role 🔍 What we’re looking for: This role is ideal for someone who thrives at the intersection of commercial operations, service delivery, and vendor governance. Strong experience with drafting SLAs, leading negotiations and commercial vendor management. Key experience required: • Strong background in contract management and vendor … governance (Finance Systems or IT preferred) • Proven experience in service delivery oversight or service management (ITIL exposure is a plus) • Solid understanding of procurement processes and RFP management • Experience supporting commercial negotiations • Strong analytical skills (spend analysis, SLA tracking, performance monitoring) • Exposure to PMO processes and project ...

Vacancy Disaster Recovery, Test and Maintenance Manager Role ID 204260 Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level … Beginner Closing date 12/07/2026 The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance across all DDaT services. You will ensure that robust ...

Vacancy Disaster Recovery, Test and Maintenance Manager Role ID 204260 Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level … skills, and all relevant experience needed for this role can be found in the full description below. The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance ...

team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit someone who has led customer support, service desk, helpdesk or service delivery teams in a B2B SaaS, software, IT services or technology environment. Key Responsibilities Lead and develop … customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar. Coach, mentor and develop support leads and support agents. Manage team performance, workload, resource planning ...

lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email Who is the client? Our client is a well-established Managed Service … configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You'll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function. What will you be doing? You'll be responsible for overseeing ...

This role supports efficient IT operations, maintaining high internal service and a low-risk environment. It builds core admin skills in business support, stakeholder engagement, and systems use. Responsibilities include licence and asset management, equipment lifecycle, documentation, and coordinating services with stakeholders. Role Manage licence allocations for business software … applications, liaising with vendors and colleagues as required. Oversee the Asset Register, ensuring that the onsite team, via the Service Delivery Manager, retain accountability for ensuring it is current. Lead the disposal process (wipe/destroy/sale/charity) for surplus IT equipment. Support the Service ...

Hybrid Bonus opportunities Pension plan As an Operations & Compliance Executive , you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative … keen eye for detail-oriented accuracy, and flair for customer support. You'll be reporting to the Senior Manager , working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Company profile - Property Tech Scale-Up In this Operations & Compliance Executive ...

. Key Responsibilities: Build and maintain strong, long-term relationships with key client stakeholders Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations Work closely with internal technical teams to ensure successful delivery of IT services Monitor account performance and maintain … oversight of commercials Identify opportunities to strengthen partnerships and deliver additional value Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: Experience in Client Success, Account Management, or Service Delivery within IT Services/MSP environments Backgrounds such as Service Delivery ...

with a strong likelihood of extension. The project is due to commence at the beginning of July, and you'll be joining an experienced delivery team, reporting directly to the ServiceNow Architect and Project Manager. You’ll play a key technical role in delivering a ServiceNow HR Service Delivery (HRSD) implementation for a Public Sector client. This is a hands‐on technical position, working closely with both technical and business stakeholders to deliver high‐quality solutions while providing excellent customer engagement throughout the project. Essential Experience Strong hands‐on experience implementing and configuring ServiceNow HR Service ...

Head of Service Management About the Project Transport for London (TfL) has awarded Indra a long‐term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation … network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations, 4,000 Oyster Card outlets, seven customer service centres and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve ...