1 to 25 of 109 Service Delivery Jobs in London

Service Delivery Manager Remote – UK based Up to £60,000 VIQU has partnered with a leading MSP to recruit an experienced Service Delivery Manager to work with their client base. This hands-on role focuses on managing customer relationships, ensuring service excellence, and identifying opportunities … improvement. You will oversee service delivery, engage clients through regular reviews, and collaborate closely with internal teams to drive continuous improvement. Key Responsibilities of the Service Delivery Manager: Manage day-to-day service delivery for medium-sized clients. Develop strong client relationships, acting ...

experienced Head of IT Service Delivery looking for a rewarding role where you can really make an impact? If so we have a brilliant opportunity available where you will play a pivotal leadership role within a forward-thinking IT function, where service quality, innovation, and collaboration … highly valued. You'll have the scope to shape service delivery strategy, influence senior stakeholders and manage high performing teams that make a real difference to the organisation. The role will involve: Leading IT service and support delivery across the organisation, maintaining strong relationships with senior ...

Service Delivery Manager - ERP Oracle Fusion Live Services Summer-Browning Associates is currently supporting our client in the Central Government, who is seeking a Service Delivery Manager for an initial 3-month assignment with an option to extend. Location: London/Milton Keynes/East Kilbride … Hybrid/Remote The ideal candidates will possess active SC clearance and have a solid background in Service Delivery, along with the following skills and experience: Proven experience in Service Delivery, specifically within ERP Oracle Fusion Live Services. Knowledge of IT Service Management (ITSM ...

Purpose of the Role Battersea Power Station is a technology-driven estate where ICT infrastructure underpins every operational service. As ICT Operations & Service Delivery Lead, you act as the central point of technical and operational control — bridging suppliers, projects, and management. Your oversight ensures the estate’s systems … remain resilient, secure, and future-ready, delivering uninterrupted service to all occupiers and stakeholders. The ICT Operations & Service Delivery Lead is responsible for the operational integrity and performance of all ICT systems across the Battersea Power Station estate. The role blends technical oversight with service delivery ...

contractor performance, and deliver outstanding results. We are currently recruiting for the really exciting opportunity of a Construction Director, who will be responsible for delivery of Major Data Centre projects! Must have previous knowledge in: Commercial project performance exceeding plans when leading. Capturing of knowledge and sharing to support … bids Exemplary service delivery to highest quality. Key Responsibilities: Leadership of Service Delivery: Lead delivery of the service line on projects, taking responsibility for quality through the implementation of company standards. Contribute to accurate workload forecasts. Own successful outcomes of project audit reviews. Lead ...

Fire & Security Service Engineer Southwark, London Job Title: Fire & Security Service Engineer Department: Service/Engineering Reports To: Field Line Manager Job Type: Full Time, Permanent (40 hours per week) Primary Location: Field-based Southwark Borough, London Salary: £48,000 £52,000 per annum (depending on experience … Role Description We are seeking an experienced Fire & Security Service Engineer to support service and maintenance works across the Southwark borough . This is a local-patch role, focused on servicing, fault-finding, and small works across a range of fire and security systems while delivering excellent customer ...

their 24/7 BMS remote services and energy & carbon reporting bureau. This pivotal position combines strategic leadership with operational oversight to ensure exceptional service delivery, strong financial performance, and continuous service improvement. You will lead a dedicated bureau team, oversee all aspects of service delivery … leadership and inspire the Bureau Team to drive a culture of accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust ...

Consultant – Service Management My client, a leading business services organisation with headquarters in Chancery Lane, is seeking to hire an experienced IFS Consultant specializing in the Service Management module to support the implementation, configuration, and optimization of IFS Service Management solutions. The consultant will work closely with … business stakeholders and technical teams to ensure the system supports end-to-end service operations, improves service delivery efficiency, and aligns with business processes. This role requires strong functional expertise in IFS Service Management combined with hands-on implementation experience and the ability to translate business ...

have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months which will be primarily office based. The starting salary is £39,000 - £45,000 depending on experience. The Role … Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently ...

Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance … services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

preferred solution, and understanding the business impact of the transition.We are seeking a proactive and highly organised Technical Lead to support the successful delivery of this high-profile programme. This role will provide technical leadership and coordination across all technology workstreams for the MRO transition programme acting … central point of contact for technical delivery, ensuring alignment across solution design and build, data migration, solution integration, cybersecurity, infrastructure, testing, and cutover activities. Effective communication with senior stakeholders will be key to manage risks, dependencies, and progress.Technical Coordination & Leadership*Coordinate technical SMEs and vendor teams across solution design ...

Head of Infrastructure (Fully Remote) Infrastructure Leadership, Vendor & 3rd Party Management, Service Delivery, RFPs, Hands-On IT Strategy Permanent | Fully Remote | Up to £80,000 DOE Charles Simon Associates are recruiting an experienced Head of Infrastructure to join a well-established, market-leading organisation on a permanent, fully … remote basis. This senior leadership role offers the opportunity to shape infrastructure strategy while staying close to delivery in a heavily outsourced environment. This role is ideal for a hands-on infrastructure leader who excels in vendor management, service delivery, and team leadership, and who enjoys operating ...

Title: Lead Service Designer Location: Remote Duration: Initial contract until the end of March (Likelihood for extension) Day Rate: £525 per day (Outside IR35) Role Overview: We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner … implement strategies that enhance our service delivery and drive significant improvements across the organisation. Your responsibilities will include: - Cross-Cutting Collaboration: Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to our stakeholders. - Efficiency Optimisation: Strive for optimum ...

Remote based A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across … complex, multi-phase insourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement. This is a unique opportunity ...

with senior stakeholders across the region. The role suits someone who enjoys operational ownership, thrives in fast-paced environments, and takes real pride in service quality — rather than purely strategic or architectural work. Key responsibilities: Leading service desk, regional IT services and end-user support across multiple offices … Acting as the senior point of escalation for high-impact incidents Partnering with global IT, security, and engineering teams to ensure consistent service delivery Managing vendors and third-party providers Building strong relationships with senior business stakeholders Driving continuous improvement through service metrics, reporting, and user experience ...

Technical Account Manager for London MSP needed – we are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. If you have a strong technical background in Managed Services but prefer building long-term client relationships over closing sales deals or fixing … service desk tickets, this is the role for you. We are looking for a Technical Account Manager (TAM) to take end-to-end ownership of 8–12 small-to-medium customers. You will not carry a sales quota, nor will you be a hands-on engineer. Instead, you will ...

Role This is a leadership position with hands-on responsibility for IT operations, infrastructure, and security alignment. You’ll oversee day-to-day service delivery, manage a small team, and ensure systems are resilient, compliant, and future-ready. You’ll also play a key role in shaping technology … strategy and supporting consultancy projects. Key Responsibilities Lead and manage the internal IT team, ensuring high-quality service delivery Oversee infrastructure (cloud + on-prem), networking, and core systems Drive IT governance, compliance, and security best practices (ISO27001, GDPR, SOC) Manage vendor relationships and third-party service ...

Manchester (c. 4 days per year on site) Hours: 37.5 hours per week Salary: £38,000 - £45,000 Contract: Permanent Reporting to: Head of Service Delivery About the Organisation This opportunity is with a national, award-winning apprenticeship and professional training provider, specialising in IT, Digital, and Professional … with employers to bridge skills gaps and drive long-term career development. The business is recognised for its exceptional learner and employer satisfaction, innovative delivery models, and commitment to social impact. It offers a modern, remote-first learning environment supported by strong quality, compliance, and learner-support teams. ...

trust quickly and providing calm, pragmatic direction. Interim Head of IT – Key accountabilities: Provide interim leadership of the IT function, ensuring stable and reliable service delivery Act as a senior escalation point and decision-maker where required Oversee IT governance, risk management, cyber security, and system resilience … practical level Ensure effective helpdesk and service desk coverage with responsive, dependable support Oversee core enterprise systems, infrastructure, networks, cloud services, and end-user computing Support the continued integration of business activity and alignment of systems and processes Provide IT oversight to support international operations and new site activity ...

data is captured in the Company CRM system Follow robust, repeatable and measurable processes for the following activities; new business acquisition, account management (including service delivery where applicable), customer SOW growth and profitable retention. Be accountable for every aspect of your customer's relationship with Konica Minolta Work … closely with all divisions to build campaigns and drive successful customer engagements Work closely with the Customer success team to drive meaningful Service Delivery into your accounts and ensure that Account Planning takes deliverable customer goals into the process Work with Marketing to define effective outbound activity ...

installs, decommissions, moves, and maintenance functions. Data Centre Engineers work on shifts that contribute towards providing support services 24x7x365 and report to the local Service Delivery Manager. Shift Pattern: 4 Days on, 4 Days off 12-hour shifts (7am – 7pm/7pm – 7am) Responsibilities: Change control management Incident … environments and data centres Willingness to travel when required Strong knowledge of infrastructure technologies and networking concepts Competence in MS Office and helpdesk/service delivery applications Reliability and consistency in approach Ability to work effectively under pressure Flexibility towards shift patterns Clear and professional communication skills ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS ? Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

Senior VDI Engineer will be the primary VDI technical lead. They will administer the day-to-day operations of the current Citrix infrastructure and service, as well as any VDI technology adopted in the future. They will work with the Architecture, Service Delivery and Service Desk … administer the full lifecycle of VDI infrastructure operations, services, projects and initiatives. They will manage and maintain the VDI Work Plan, and the delivery of the VDI Annual Continuous Service Improvement Plan. We have circa 2400 users, 350 applications, 450 on-prem servers (on VMware), and 1800 laptops. ...

Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking … Service Engineer who is experienced with writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular ...

ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking ...