1 to 25 of 115 Service Delivery Jobs in London

Service Delivery Manager Remote – UK based Up to £60,000 VIQU has partnered with a leading MSP to recruit an experienced Service Delivery Manager to work with their client base. This hands-on role focuses on managing customer relationships, ensuring service excellence, and identifying opportunities … improvement. You will oversee service delivery, engage clients through regular reviews, and collaborate closely with internal teams to drive continuous improvement. Key Responsibilities of the Service Delivery Manager: Manage day-to-day service delivery for medium-sized clients. Develop strong client relationships, acting ...

experienced Head of IT Service Delivery looking for a rewarding role where you can really make an impact? If so we have a brilliant opportunity available where you will play a pivotal leadership role within a forward-thinking IT function, where service quality, innovation, and collaboration … highly valued. You'll have the scope to shape service delivery strategy, influence senior stakeholders and manage high performing teams that make a real difference to the organisation. The role will involve: Leading IT service and support delivery across the organisation, maintaining strong relationships with senior ...

Service Delivery Manager - ERP Oracle Fusion Live Services Summer-Browning Associates is currently supporting our client in the Central Government, who is seeking a Service Delivery Manager for an initial 3-month assignment with an option to extend. Location: London/Milton Keynes/East Kilbride … Hybrid/Remote The ideal candidates will possess active SC clearance and have a solid background in Service Delivery, along with the following skills and experience: Proven experience in Service Delivery, specifically within ERP Oracle Fusion Live Services. Knowledge of IT Service Management (ITSM ...

contractor performance, and deliver outstanding results. We are currently recruiting for the really exciting opportunity of a Construction Director, who will be responsible for delivery of Major Data Centre projects! Must have previous knowledge in: Commercial project performance exceeding plans when leading. Capturing of knowledge and sharing to support … bids Exemplary service delivery to highest quality. Key Responsibilities: Leadership of Service Delivery: Lead delivery of the service line on projects, taking responsibility for quality through the implementation of company standards. Contribute to accurate workload forecasts. Own successful outcomes of project audit reviews. Lead ...

Fire & Security Service Engineer Southwark, London Job Title: Fire & Security Service Engineer Department: Service/Engineering Reports To: Field Line Manager Job Type: Full Time, Permanent (40 hours per week) Primary Location: Field-based Southwark Borough, London Salary: £48,000 £52,000 per annum (depending on experience … Role Description We are seeking an experienced Fire & Security Service Engineer to support service and maintenance works across the Southwark borough . This is a local-patch role, focused on servicing, fault-finding, and small works across a range of fire and security systems while delivering excellent customer ...

their 24/7 BMS remote services and energy & carbon reporting bureau. This pivotal position combines strategic leadership with operational oversight to ensure exceptional service delivery, strong financial performance, and continuous service improvement. You will lead a dedicated bureau team, oversee all aspects of service delivery … leadership and inspire the Bureau Team to drive a culture of accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust ...

Consultant – Service Management My client, a leading business services organisation with headquarters in Chancery Lane, is seeking to hire an experienced IFS Consultant specializing in the Service Management module to support the implementation, configuration, and optimization of IFS Service Management solutions. The consultant will work closely with … business stakeholders and technical teams to ensure the system supports end-to-end service operations, improves service delivery efficiency, and aligns with business processes. This role requires strong functional expertise in IFS Service Management combined with hands-on implementation experience and the ability to translate business ...

enforcement organisation that is a national network dedicated to protecting the public and keeping the UK safe from terrorism is seeking an experienced Senior Service Designer to join the Service Design & Transition function within DDAT. You will play a vital role in shaping, designing, and guiding the development … lead design direction for a major programme, mentor junior designers, and ensure that all services are designed around user needs, operational effectiveness, and secure delivery models. This role aligns to the Government Digital and Data Professional Capability Framework for Senior Service Designers. This is an initial 6-month ...

have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months which will be primarily office based. The starting salary is £39,000 - £45,000 depending on experience. The Role … Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently ...

Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance … services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

Senior IT Field Engineer Lead from the front and help shape a growing service function We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. The business has quickly become a trusted partner to commercial clients across London, delivering … modern, reliable telecoms and data solutions. We're now looking for an experienced Senior IT Field Engineer to join our service delivery function. This role is ideal for someone who enjoys being hands-on while also mentoring others, improving processes and helping to shape how technical support ...

Head of Infrastructure (Fully Remote) Infrastructure Leadership, Vendor & 3rd Party Management, Service Delivery, RFPs, Hands-On IT Strategy Permanent | Fully Remote | Up to £80,000 DOE Charles Simon Associates are recruiting an experienced Head of Infrastructure to join a well-established, market-leading organisation on a permanent, fully … remote basis. This senior leadership role offers the opportunity to shape infrastructure strategy while staying close to delivery in a heavily outsourced environment. This role is ideal for a hands-on infrastructure leader who excels in vendor management, service delivery, and team leadership, and who enjoys operating ...

Salesforce Field Service Consultant London - Hybrid Role Overview We're looking for a Salesforce professional with strong Salesforce Field Service experience to take ownership of designing and delivering robust field service solutions. The role focuses on improving service delivery, streamlining operations, and enabling an effective … mobile workforce. Key Responsibilities Lead end-to-end Salesforce Field Service implementations from discovery to optimisation Configure and enhance Field Service mobile applications, automation, and data capture processes Design and contribute to agentic Field Service use cases Lead go-live activities, manage delivery risks, and drive ...

Title: Lead Service Designer Location: Remote Duration: Initial contract until the end of March (Likelihood for extension) Day Rate: £525 per day (Outside IR35) Role Overview: We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner … implement strategies that enhance our service delivery and drive significant improvements across the organisation. Your responsibilities will include: - Cross-Cutting Collaboration: Foster collaboration among teams within the CDIO to enhance ways of working, ensuring a focus on delivering maximum value to our stakeholders. - Efficiency Optimisation: Strive for optimum ...

towards a Learning Health System. They will guide the development and interpretation of health indicators and dashboards, and work across the system to support service transformation, quality improvement and reduction of inequalities. The role requires managing multiple priorities, strong analytical rigour and the ability to work diplomatically across organisational … boundaries About us The Population Health Hub sits within the Chief Medical Officer's Office (CMO), supporting delivery of the Trust's strategic priority to improve population health and equity. The Hub brings together public health, clinical, analytical, and improvement expertise to redesign care models, embed preventative approaches ...

Remote based A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across … complex, multi-phase insourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement. This is a unique opportunity ...

Pertemps Network Group are pleased to be partnering with a housing provider to appoint a Head of Delivery during a key period of service transformation . The Head of Delivery will play a critical leadership role, working closely with the Assistant Director to design, lead, and deliver … major change and improvement initiatives across the Housing Service. This includes strategic delivery, inspection readiness, business transformation, system change, and large-scale programmes that improve outcomes for residents and ensure value for money. Significant progress has already been made across repairs, contact centre performance, complaints management, and statutory compliance ...

Role This is a leadership position with hands-on responsibility for IT operations, infrastructure, and security alignment. You’ll oversee day-to-day service delivery, manage a small team, and ensure systems are resilient, compliant, and future-ready. You’ll also play a key role in shaping technology … strategy and supporting consultancy projects. Key Responsibilities Lead and manage the internal IT team, ensuring high-quality service delivery Oversee infrastructure (cloud + on-prem), networking, and core systems Drive IT governance, compliance, and security best practices (ISO27001, GDPR, SOC) Manage vendor relationships and third-party service ...

Manchester (c. 4 days per year on site) Hours: 37.5 hours per week Salary: £38,000 - £45,000 Contract: Permanent Reporting to: Head of Service Delivery About the Organisation This opportunity is with a national, award-winning apprenticeship and professional training provider, specialising in IT, Digital, and Professional … with employers to bridge skills gaps and drive long-term career development. The business is recognised for its exceptional learner and employer satisfaction, innovative delivery models, and commitment to social impact. It offers a modern, remote-first learning environment supported by strong quality, compliance, and learner-support teams. ...

looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet … additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams ...

trust quickly and providing calm, pragmatic direction. Interim Head of IT – Key accountabilities: Provide interim leadership of the IT function, ensuring stable and reliable service delivery Act as a senior escalation point and decision-maker where required Oversee IT governance, risk management, cyber security, and system resilience … practical level Ensure effective helpdesk and service desk coverage with responsive, dependable support Oversee core enterprise systems, infrastructure, networks, cloud services, and end-user computing Support the continued integration of business activity and alignment of systems and processes Provide IT oversight to support international operations and new site activity ...

Service Design Architect Location: Remote Salary: £450 - £500 per day (Inside IR35) The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are recruiting … Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically ...

data is captured in the Company CRM system Follow robust, repeatable and measurable processes for the following activities; new business acquisition, account management (including service delivery where applicable), customer SOW growth and profitable retention. Be accountable for every aspect of your customer's relationship with Konica Minolta Work … closely with all divisions to build campaigns and drive successful customer engagements Work closely with the Customer success team to drive meaningful Service Delivery into your accounts and ensure that Account Planning takes deliverable customer goals into the process Work with Marketing to define effective outbound activity ...

role in digital and data which will support the Head of Business Change and Innovation in achieving transformational change and programme delivery to support our service users better. The role will be a key link between digital and data services and the wider Trust. The postholder will … close working knowledge of their needs, priorities and plans. They will use this knowledge, working with colleagues in digital and data, to align the service offering via the SIAM tower providers. This post holder will require excellent communication and relationship management skills, as well as a sound technical understanding ...

operation of core systems and services. You will act as a key point of contact for technical issues, resolving common incidents and service requests, while escalating more complex matters to senior engineers or third-party providers as required. Key Responsibilities Providing 1st and 2nd line IT support across desktop … laptop, mobile and application environments Logging, managing and resolving incidents and service requests via a service desk system Troubleshooting hardware, software and connectivity issues Escalating complex or unresolved issues to senior engineers or external suppliers Communicating clearly with users and providing regular updates throughout issue resolution Supporting user ...