1 to 25 of 905 Service Delivery Jobs in London

Head of Service Delivery (12-15month FTC) Summary The Head of Service Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence … service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing service delivery frameworks, and driving continuous improvement initiatives to optimize service delivery processes. This role is a 12-15 month fixed term role ...

making their own informed decisions, whilst benefiting from a supportive and collaborative working environment. Job Summary Based within the Maintenance & Support department, the Service Delivery Specialist acts as the central link between clients, service delivery teams, and the wider LMG organisation. The role is responsible … from LMG's Maintenance & Support offering, from digital commissioning during project installation through to ongoing live operational support. Combining proactive client engagement with effective service coordination, performance management, and governance, the Service Delivery Specialist works closely with the Head of Digital Service & Customer Excellence, Engineering, Service ...

Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Irelands largest organisations in driving business value through Oracle technology. Top-tier Oracle partner … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding €347m/£302m , our client is a market leader in Oracle, Microsoft, and AWS consulting services ...

Service Delivery Manager/IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership. … also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk & Support Manager SALARY ...

About the role As Service Delivery & Supplier Manager, you'll own the end-to-end service lifecycle for our D3 and OMS platforms — from solution validation through onboarding, transition, go-live, and business-as-usual. You'll govern service levels and delivery performance globally, define … continuously improve our service delivery framework and governance structures, and own supplier and technology procurement end to end — from sourcing and negotiation through contract lifecycle, renewals, and cost optimization. You'll work closely with Product, Engineering, Legal, and Customer Success to keep our services and supplier relationships running ...

About AbsoluteLabs: AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts. The successful candidate … will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong stakeholder management, service ...

Service Delivery Analyst - 12 month FTC London LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management … however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide ...

## Head of Cyber Security service delivery and AdvisoryApplylocations: Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR-0021793The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business … unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with … client stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective ...

specified Full-time Not specified Operations Job Description The Service Delivery Associate (SDA) works within the Service Delivery Office (SDO) and owns the operational relationship for their assigned customers providing support for our Tier 2 customers at Telefónica Tech. They will work to develop an understanding … customers business needs and requirements. The SDO is part of the wider Service Delivery Management team which in turn forms the main customer relationship arm of Service Delivery within Telefónica Tech. The SDA will create, own and update documentation for their assigned customers and engage ...

Along that journey we will ensure WPP ET is a destination for tech talent, modernise our ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. As we continue this journey … Director of Service Delivery is required to lead the delivery and continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading ...

Service Delivery Operational Governance Manager Banking London This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational … resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking Location: London city and home working hybrid 50/50% Permanent role salary £80-120,000 plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience ...

Service Delivery Operational Governance Manager Banking London This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational … resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking Location: London city and home working hybrid 50/50% Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience ...

Discover your next career move with one of Red Dot Capital Partners’ portfolio companies Director of Service Delivery, Internationals Director of Service Delivery, Internationals Services EMEA (UK - preferred) Senior Full-time Description About CTERA CTERA is the global leader in Hybrid Cloud Data Platform solutions, enabling … combines enterprise-grade security with the simplicity of cloud-native file services. Position Overview CTERA is seeking a highly technical, hands‐on Director of Service Delivery- Internationals to lead our Service Delivery organization across EMEA and APAC. Reporting to : VP of Global Services This role ...

Service Delivery Manager/DV Clearable/5 days a week on-site Location: London We're looking for an experienced IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services. This role suits someone proactive, detail-driven … determined to root-cause issues before they impact customers . You'll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives. What you'll be doing Owning the delivery of IT products and services to agreed SLAs ...

world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth … positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security ...

world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth … turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Role Overview The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory ...

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered … within agreed service levels, act as a direct point of contact with key stakeholders taking ownership and where required drive continuous service improvement for that Customer. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government ...

world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners … invested in private capital and other alternative investments. Workflow & Research Management: Digital tools that streamline document management, research workflows, and approval processes. Technology & Data Delivery: Secure access to investment data and analytics through web portals, dashboards, APIs, and robust data governance controls. The Service Delivery Lead partners ...

including bonus)Job DescriptionRole OverviewThe Customer Relationship Manager (CRM) acts as the primary interface . The role is responsible for managing client relationships, ensuring service satisfaction, and aligning Infosys service delivery with strategic, operational, and governance expectations. The CRM operates within a complex multi-stakeholder environment involving … Central Team, organisations, and internal Infosys delivery functions, ensuring that service outcomes support the ESR programme's objective of delivering an integrated HR and Payroll service ..Key Responsibilities1. Client Relationship ManagementAct as the primary point of contact for ESR Central Team stakeholdersBuild and maintain strong, trusted relationships ...

Service Delivery Analyst - Investment & Wealth Management - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Service Governance, Change Management, CAB, Major Incident Management, Problem Management, Service Requests, Identity & Access Management, Continual Service Improvement, Service-Level Management) Are you an experienced Service Delivery Analyst or IT Service Management professional with a strong understanding of ITIL and a passion for improving the quality and efficiency of technology services? This is an opportunity to take a central role in service governance, major incident management and continual improvement within a sophisticated ...

Head of Delivery – Global Broking Centre We are looking for an experienced service, operations, or people leader to join our Client Service Delivery (CSD) leadership team. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich … will look like From leading a large team including junior and senior managers, to liaising with global network offices to discuss opportunities to improve service outcomes, to actively participating as a member of the business unit leadership team, as well as a Client Service Delivery leader ...

supporting a Central Government client seeking three experienced Service Owners for a major secure, cloud-first transformation programme. Ideal candidate will hold or have held Security Clearance and worked in Tier 2, SECRET-grade or similarly secure environments such as defence. Hybrid London based Service Owner - Service Experience Proven experience as a Service Owner, Head of Service Management, Service Delivery Manager or equivalent senior role.Lead end-to-end service management, service desk, portals, self-service, NOC/APM monitoring and continual improvement. implementing service automation, self-service ...

Service Delivery Manager – Fully Remote £60,000 + travel expenses | Fully Remote | 2 office days per month We’re working with a growing technology business that is looking for an experienced Service Delivery Manager to take ownership of a portfolio of managed services customers and play … company’s offices in Bristol, Newcastle or Glasgow. Travel expenses for these office days will be covered. The Role As Service Delivery Manager, you’ll be the named service owner and primary service contact for your customers, building strong relationships with senior stakeholders and ensuring services ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners ...