1 to 25 of 716 Service Delivery Jobs in London

Description: Service Delivery ManagerJob Location: London,UKJob Type: PermanentRole OverviewWe are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. This role is responsible for ensuring high-quality service delivery, operational stability, and continuous improvement … across business-critical services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.Key ResponsibilitiesService Operations ManagementManage day-to-day service operations for the retail client, ensuring service ...

their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title Service Delivery Manager (SDM) – Restaurants Location East Finchley, England (Customer Site – Full-Time Onsite) Reporting Reports To: Executive Services Senior Manager (ESSM) Position Summary … Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring the successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships ...

Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.Top-tier Oracle partner … Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)Certified Great Place to WorkRecognised as a leader in AI & digital transformation consulting with global delivery footprintWith 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

will be notified whenever a new position that matches your criteria becomes available.Overview: We are seeking an experienced and customer-focused Senior Service Delivery Manager to join our UK Service Delivery Management team. This is a key customer-facing role responsible for managing the delivery of complex voice and UC managed services to enterprise customers.The successful candidate will bring a minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will ...

Service Delivery Manager Location: London Salary: £50,000 - £57,000 + Benefits An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing Managed Service Provider (MSP) in London. We're looking for a Service Delivery Manager with … strong background in Managed Print Services (MPS) and IT Managed Services. You'll lead an established service team, ensure outstanding customer service, and drive operational performance across a portfolio of commercial clients. This is an excellent opportunity to join a successful MSP where you'll have the autonomy ...

find out more about this in ourHead of Cyber Security service delivery and Advisory page is loaded## Head of Cyber Security service delivery and Advisorylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR-0021793The Apex Group was established in Bermuda … world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation ...

Public Sector organisation is seeking a Head of IT Service Delivery to join their team. The Head of Service Delivery is a senior leadership role within the Shared Services Directorate, accountable for the performance, governance and continual improvement of IT service delivery across … third-party partners, the role ensures that live services are reliable, secure, customer-focused and aligned to organisational priorities. You will lead the Service Delivery team and provide strategic direction across core service management disciplines, including service operations, change, desktop support, service transition and continual ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial HR implementation ...

Title: Head of Client RelationshipsLocation: UKReports to: Chief Commercial OfficerDirect Reports: Client DirectorsMatrix: Service Delivery Managers & Portfolio DirectorsRole PurposeThis role provides senior leadership, strategic oversight and full commercial accountability for a portfolio of key FNZ clients, combining direct client ownership with leadership of Client Directors and matrixed delivery … coach, the role combines executive ownership of FNZ’s most strategic client relationships with leadership of Client Directors responsible for day-to-day account delivery, commercial performance and client advocacy. The role provides strategic oversight across multiple clients, ensuring consistent, high-quality delivery of the FNZ platform services ...

profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across … diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.Job DescriptionThe roleThe Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow ...

employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. Service Delivery Manager ensures all client contractual obligations are met efficiently within the Service Delivery team. This role manages Managed Services in Workplace Technology … client environment. Working in conjunction with the account manager to develop and maintain client relationships, acting as a single point of contact for delivery and escalation with all elements of the managed services contract. You will work with local customer stakeholders and onsite staff to ensure the business requirement ...

retailers ð️Private medical (after 12 months)Spark – wellbeing support Cycle to Work Scheme ðEnhanced Maternity PayCIS Induction Week ________________________________________ð About the Role The IT Service Delivery Supervisor plays a key role in supporting the operational performance of our EMA, LHR and LTN sites, helping to deliver exceptional service … team of IT Technicians, ensuring the right skills, resources and support are in place to meet business needs. Working closely with the IT Service Delivery Manager, you'll oversee day-to-day service delivery, drive continuous improvement, manage workloads and system upgrades, monitor team performance ...

Description Role Overview The Customer Relationship Manager (CRM) acts as the primary interface . The role is responsible for managing client relationships, ensuring service satisfaction, and aligning Infosys service delivery with strategic, operational, and governance expectations. The CRM operates within a complex multi-stakeholder environment involving … Central Team, organisations, and internal Infosys delivery functions, ensuring that service outcomes support the ESR programme’s objective of delivering an integrated HR and Payroll service .. Key Responsibilities 1. Client Relationship Management Act as the primary point of contact for ESR Central Team stakeholders Build ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.If you enjoy working with team members whose defining … characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with the business ...

This is a pivotal role requiring a senior technical professional who will drive the integration of sophisticated building technologies into every aspect of operational delivery while serving as the primary engineering authority for all service delivery matters. You will strategically manage shift teams, establish collaborative partnerships with … strategic roadmap for technology adoption, system upgrades, and capability development across the engineering function. Define key performance indicators and engineering metrics that demonstrate value delivery and operational excellence. Tactical Team Management Strategically manage and oversee shift teams including shift leaders, technicians, and day engineers to ensure consistent service ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with ...

Sales Skills Strong experience supporting SAP AMS pre‐sales cycles, including solution scoping, effort estimation, and proposal development.Ability to design value-driven AMS delivery models aligned with client business objectives, including hybrid, offshore/onshore, and outcome-based models.Extensive experience presenting Service Delivery and AMS transformation roadmaps … creating RFP/RFI responses, pricing models, resource pyramids, SLAs, and KPIs for AMS engagements.Expertise in conducting client workshops, fit–gap assessments, and service discovery sessions to identify AMS opportunities.Ability to collaborate with Sales, Presales, Solution Architects, and Delivery teams to shape winning AMS propositions.Demonstrated success in client ...

opportunities, career choices and the chance to make a real impact.The OpportunityEY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities.The EMEIA Service Delivery Leader (EMEIASDL) for EY's Unified Support Services (USS) plays a crucial role in managing and guiding the integrated Onsite Support Services (OSTS) and Service Desk (SD) across the EMEIA area. Under the direction of the USS Global Leader, the EMEIASDL is tasked with executing ...

commercially sustainable entity management services at scale. The GEM Hub is based across Manchester, London and India and supports client transition and onboarding, service delivery co-ordination and oversight, operational management, data (migration and maintenance) and technology, quality and continuous improvement. The GEM Hub works closely with other … member firms to support sales initiatives and with our network of trusted local in-country providers (mix of KPMG and third-party suppliers) for service delivery, using Digital Gateway to manage global workflow orchestration and reporting.This role is for a Director (A Grade) to lead ...

Senior Delivery Manager-Oracle EBS Service Delivery Manager-UK Role – Senior Delivery Manager Technology – Oracle EBS Service Delivery Manager Location – UK Business Unit – ORC Compensation – Competitive (including bonus) Job Description We're looking for an Oracle EBS Service Delivery Manager to support … sector clients. You'll need to guide & supporting projects ensure that the Programs are happening as per agreed timelines & deployment plans. As a senior delivery leader accountable for end-to-end NHS AMS operations covering Application Support, Design & Development, Customizations, In-Flight Projects, Testing, Release Management and Continuous Service ...

health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives. Job Description Service Delivery Manager Salary: £44,000 per annum Hours: 37.5 per week Location: Covering Central and West London Contract Type: Permanent As a Service Delivery Manager , you will play a key role in supporting the delivery of an exciting new programme by leading the operational delivery of the service and ensuring a high quality, participant-centred employment and wellbeing service that delivers positive outcomes. Leading and developing ...

Robert Half Technology are assisting a leading provider of aviation and emergency response services to recruit an IT Services Delivery Coordinator on a 6-month contract. UK Remote. ASAP Start. Role * The IT Services Delivery Coordinator will coordinate the delivery of IT projects, system enhancements, and service … assessments, scheduling, implementation tracking, and stakeholder communications.* Provide technical support for business-critical IT systems, assisting with deployments, troubleshooting, and issue resolution to maintain service continuity.* Assist in the creation of project documentation, including business requirements, Statements of Work (SoWs), project plans, and service transition documentation.* Monitor ...

only surpassed by our commitment to empowering our employees around the world . The Opportunity ECI has an exciting opportunity for an experienced, Service Delivery Manager to join our London team. In this high profile customer facing role within Customer Services, responsible for managing all aspects … relationship between the company and contracted customers. As a single point of accountability the Service Delivery Manager owns and manages all customer related issues, changes, incidents and escalations through to resolution while ensuring a high standard of Customer Satisfaction is maintained at all times. This is a hybrid ...

TitleTechnical Services Director (EMEA Grade - Associate)Job Description SummaryTechnical Service Lead for EMEA RegionJob DescriptionThe Director, Technical Services is responsible for the C&W Global Occupier Technical Services platform across EMEA, developing a deep understanding of client business strategies and aligning Technical Services capabilities to support those objectives. … client and regional needs.Role PurposeThe purpose of this role is to lead and develop the EMEA Technical Services platform, ensuring consistent, client-driven service delivery, regional capability building, technical excellence, innovation, and alignment with C&W’s global Technical Services strategy.Mobilise resources across core capabilities and corporate functions ...

foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. Job Description As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services. Roles & Responsibilities Service Reporting: Produce both customer and internal service reporting. Service Reviews: Conduct regular reviews with customers. Customer Management: Handle escalations, issues, problems, and requirements. Financial Management: Oversee invoicing and financial ...