3 of 3 Service Delivery Jobs in Northampton

in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland. Due to ongoing growth, they are now seeking a forward-thinking … Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business. The Role As Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support functions … customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards. Key Responsibilities Leadership & Team Management Lead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance. Ensure effective coordination between field engineers and office-based teams. Promote a culture More ❯

number of end-user clients Responsibilities • Relationship Building: Build and maintain strong relationships with partners (customers), working in partnership with their sales teams to understand their end customers' requirements. • Service Presentation: Present and demonstrate managed services solutions to potential clients, highlighting benefits and ROI. • Proposal Development: Create detailed proposals and quotations that clearly outline service offerings and pricing. … secure contracts and close sales. • Performance Tracking: Monitor and report on sales performance, adjusting strategies as needed to meet goals. • Collaboration: Work closely with technical teams to ensure seamless service delivery and client satisfaction. Qualifications • Experience: Proven track record of success in IT Managed Services Sales, preferably with an MSP or IT Reseller, selling directly to the end More ❯

We are seeking an experienced leader to join our Student Administration team as the Head of Student Records and Data Management . This pivotal post will lead the delivery of high-quality student records and curriculum data management, ensuring compliance with complex regulatory frameworks and driving continuous service enhancement. You will play a key part in shaping the … of student administration, working closely with senior colleagues to deliver user-focused, integrated services that support the University's strategic aims. Key Responsibilities Lead the strategic development and operational delivery of student records and curriculum data services. Ensure compliance with external frameworks (e.g. Office for Students, UKVI) and internal policies. Oversee the integrity and accuracy of data within the … Student Record System (SRS). Drive innovation and continuous improvement in service delivery. Manage budgets and resources effectively to meet service priorities. Provide expert advice to senior stakeholders on student records and data compliance. Represent Student Administration on cross-institutional projects and initiatives. Lead and develop a high-performing team, fostering a culture of excellence and wellbeing. This More ❯