19 of 19 Service Delivery Jobs in Northampton

Make a Difference. Lead Change. Are you ready to lead the charge in transforming IT service delivery for a dynamic and fast-paced Life Sciences environment? We’re looking for a visionary Head of IT Service Delivery to establish, define, and drive the evolution of our customer-facing IT Service Delivery and Management function … seamlessly aligning with our UK&I IT service models. In this pivotal role, you’ll be the face of IT for our customers, ensuring exceptional service delivery, satisfaction, and continuous improvement. You’ll lead customer engagement, manage service performance to SLAs, and act as the key liaison between customers, GXO IT teams, and service providers … plus bank holidays). Your benefits package includes a company car or car allowance, a company-sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance, and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. You … Out of Hours' rota. Interview date: To be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end … methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams-within DDaT and across the wider organisation-to coordinate the service acceptance process, ensuring that new services More ❯

ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI. Identify opportunities for vendor consolidation and service rationalisation. Vendor Innovation and … building and maintaining relationships with vendors and internal stakeholders. Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making. In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services More ❯

technical projects, and ensuring effective communication with stakeholders. Skilled in data analysis to identify and prevent recurring issues, while continuously improving processes and supporting team leadership to enhance overall service efficiency. This is a great opportunity for a highly motivated and detail-oriented IT professional with proven experience in delivering small to medium-sized projects and a strong background … in IT service delivery. Possesses solid technical knowledge of network and PC operating systems, hardware, protocols, and standards. Demonstrates excellent communication and interpersonal skills, with a strong customer service orientation. Adept at problem-solving, prioritising tasks under pressure, and working collaboratively in team environments. Known for analytical thinking, initiative-driven approach, and the ability to assess and manage … to medium sized IT projects. • Excellent technical knowledge of network and PC operating systems. • Excellent technical knowledge of current network hardware, protocols, and standards. • Previous experience in an IT Service Delivery, IT Lifecycle or similar role. • Excellent written and oral communication skills. • Excellent interpersonal skills. • Highly self-motivated with an initiative driven approach. • Keen attention to detail. • Proven More ❯

permit required: Yes col-narrow-right Job Views: 7 Posted: 12.05.2025 Expiry Date: 26.06.2025 col-wide Job Description: Are you a technical project manager who wants to manage the delivery of server infrastructure, Microsoft Azure and network projects for a growing Northampton-based business? Due to an increasing pipeline of customer and internal projects, NAK immediately needs a Senior … based in Northampton on a hybrid basis. What Is the Role? There are three principal parts to your role as a Senior Technical Project Manager with NAK: Customer Project Delivery (70%): Act as NAK’s Senior Supplier for the delivery of projects to customers, including the matrix management and mentorship of NAK Delivery and Project Managers. Directly … manage the delivery of selected professional and managed service projects to customers according to the NAK Client Project Delivery process. Internal Project Delivery (20%): Overall responsibility for all internal NAK projects, including the matrix management and mentorship of NAK Delivery and Project Managers. Directly manage the delivery of selected projects according to the NAK More ❯

Private/Hybrid cloud space, this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services across our … to participate in calls outside of ‘typical’ UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational support. Mentor engineers and engage … to-day operations, improve support processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align technical services with contractual commitments More ❯

across various industries, from large multinationals to ambitious SMBs, united by their strategic use of technology to build sustainable competitive advantages. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will collaborate closely with Service Delivery Managers to ensure SLA compliance. They will work with Technical Resource Managers to build dedicated support teams tailored to … customer technical environments and service needs. The TSM will also oversee new customer onboarding, ensuring readiness of support teams and sufficient capacity to maintain service quality. Participation in a Duty Manager rota and acting as Incident Manager for P1 incidents are also required. This is a full-time, permanent role that can be home-based in the UK …/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The candidate should be capable of working both on customer sites and remotely. Responsibilities: Support SDMs in managing support services according to SLAs Participate in Service Review Meetings organized by SDMs Take part in Duty Manager rota & serve as More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC d.b.a. More ❯

pivotal role requires a strategic thinker with a proven track record in optimizing People Operations functions and a passion for leveraging data and technology to continue our transformation of service delivery, process documentation, and knowledge management. This leader will lead our capabilities in creating one SB employee experience, fostering a culture of innovation and continuous improvement. Key Responsibilities … Strategic Planning and Implementation: Develop and execute a strategic plan to unify our location-based teams to drive one employee experience. Enhancement of Self Service Capabilities : Leverage technology, data and AI/ML to evolve our platform of employee and manager self-service. Change Management: Drive change management initiatives to ensure smooth adoption of new technologies and processes. Team … your life like moving house or your birthday. And as a thank you to our long-serving employees we offer a two week paid sabbatical after five years of service, then four weeks off after ten years of service. And our core benefits can put your mind at ease with private medical insurance through BUPA, that covers any pre More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

Social network you want to login/join with: Head of Service Delivery and QA, northampton col-narrow-left Client: Spectrum IT Recruitment Location: northampton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We have an excellent opportunity for an experienced … and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and … enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is based in Brighton, and this is a hybrid working role. As More ❯

Join to apply for the Delivery Lead role at Experis UK Join to apply for the Delivery Lead role at Experis UK Duration: 6 Months Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Role Title: Delivery Lead Duration: 6 Months Location: Northampton - 2/3 days a week … at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role Purpose/Summary To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering … to agreed time, budget and quality requirements. Accountabilities Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible More ❯

Northamptonshire Healthcare Foundation Trust Individual Placement and Support (IPS) Employment Operational Manager The closing date is 06 July 2025 As the Operational Manager of the Employment and Individual Placement Service (IPS) you are required to have excellent knowledge and understanding of the evidence-based model and fidelity scale and evidence this within your application and at interview.You will be … required to demonstrate your experience of working within an Employment and Individual Placement Service (IPS) at a senior level. You will be responsible for the management and leadership of the IPS service. You will be responsible for ensuring safe and effective management of all operations in the team, managing the core team responsibilities and trouble- shooting operational problems. You … will lead the team to ensure that service delivery adheres to the IPS model and operates to sound fidelity standards. You will ensure that all work across the team is recovery focused, socially inclusive and person centered. Main duties of the job To manage the effective delivery of all functions of the team, ensuring that robust arrangements More ❯

accounting solutions. You’ll collaborate with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate cross-functional support to ensure More ❯

System, therefore this will be a technology-focused role. Innovation is always at the forefront, so this person will have a tech-focused mindset to improve process efficiency and service delivery, ensuring seamless HR service delivery and a strong employee experience. About the company Our client is a market-leading brand, driving innovation and performance. With More ❯

number of end-user clients Responsibilities • Relationship Building: Build and maintain strong relationships with partners (customers), working in partnership with their sales teams to understand their end customers' requirements. • Service Presentation: Present and demonstrate managed services solutions to potential clients, highlighting benefits and ROI. • Proposal Development: Create detailed proposals and quotations that clearly outline service offerings and pricing. … secure contracts and close sales. • Performance Tracking: Monitor and report on sales performance, adjusting strategies as needed to meet goals. • Collaboration: Work closely with technical teams to ensure seamless service delivery and client satisfaction. Qualifications • Experience: Proven track record of success in IT Managed Services Sales, preferably with an MSP or IT Reseller, selling directly to the end More ❯

build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the business to define … the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further headcount planned More ❯

Are you ready to take the next step in your career, supporting a vital service that makes a real difference every day? The Support Fund Team Leader plays a vital role in the smooth and effective running of our Support Fund Team at the MND Association. This is a key position, responsible for assisting the Support Fund Manager, co … ordinating daily tasks for the team, and helping to deliver a high-quality service to people living with and affected by MND. It calls for strong leadership, a thoughtful and supportive approach, and confidence working with people, data, and processes in a busy and rewarding environment. The MND Association has provided over £1.5 million in support so far this … and improve internal processes Collaborate with the Partnerships Team to build relationships with other charities and support agencies to identify opportunities for joint working to help drive innovation Monitor service delivery standards and take action to improve quality where needed Promote safety and wellbeing, addressing risks and safeguarding concerns as required Maintain confidentiality in line with data protection More ❯