3 of 3 Service Delivery Jobs in Richmond upon Thames

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their UK based … will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are … delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular More ❯

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA’s. Your role is all about providing exceptional support to a number of their UK based … will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are … delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents to advise of progress. Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity. Planning, forecasting and regular More ❯

for residents, partners, and businesses, supported by robust, secure, and interconnected platforms. These platforms will provide essential tools to drive process efficiency and data reuse, offering deeper insights into service performance and enabling a clear understanding of the current state to inform future strategies. The Enterprise Architect will play a pivotal role in shaping the future of the council … quality across projects and programmes. Collaborate with data management teams to define data architecture, stewardship, and governance policies, ensuring data quality and compliance across systems. Support solution architecture and delivery teams through hands-on guidance and mentorship, bridging enterprise-level strategy and technical implementation. Monitor and report on architecture performance metrics by defining, tracking, and reporting on KPIs that … modern application platforms, integration technologies, and security frameworks. Ability to develop and articulate an enterprise-wide architectural vision that aligns with the council’s business objectives, digital strategy, and service delivery priorities. Advanced interpersonal and communication skills, capable of building trust and influence with senior leaders, service managers, technical teams, and external partners. Deep expertise in enterprise More ❯