2nd Line Deskside Support Engineer
- Hiring Organisation
- vertex-it-solutions
- Location
- Rochester, Kent, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 - £35,000 per annum
Role: 2nd Line Deskside Technician Reports to: Delivery Services Manager 5 days on-site Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application … internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...