4 of 4 Service Delivery Jobs in Solihull

diverse customer base. Working within a fast-paced MSP environment, you will support modern on-premises, virtualised, and cloud infrastructures while contributing to service improvements, mentoring junior engineers, and enhancing operational standards. Key responsibilities: Act as the technical escalation point for 1st and 2nd Line Support Engineers Take ownership … remote monitoring and management tools Maintain accurate technical documentation, knowledge base articles, and customer records Identify opportunities to reduce recurring incidents and improve service delivery Support continuous improvement initiatives across processes, tools, and technical standards Communicate effectively with customers, translating technical concepts into clear business language Mentor ...

reducing reliance on legacy infrastructure and helping drive an automation-first approach across the business. You'll work closely with infrastructure, networking, security and delivery teams to build resilient, secure platforms that support business growth and innovation. Key Responsibilities Design, implement and support cloud infrastructure across Azure … highly available platform solutions Automate infrastructure deployment and management using Infrastructure as Code (IaC) Develop and maintain CI/CD pipelines to support efficient delivery Support cloud migrations and infrastructure modernisation projects Work closely with networking, security and operational teams to maintain service reliability Troubleshoot and resolve complex ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

looking for a confident, organised and customer-focused Client Services Advisor to join a growing team supporting clients who rely on technology and service excellence to deliver better outcomes. This is a brilliant opportunity for someone who enjoys solving problems, building strong relationships and making a real difference every … calls and emails, resolving queries, and providing first-line technical and customer support. You’ll also produce clear summary reports from chart data, support service administration, and work closely with internal teams and external professionals to ensure smooth, high-quality service delivery. What you’ll do: Handle client ...