3 of 3 Service Delivery Jobs in West Lothian

Packaging and Deployment. - To deliver technical support and solutions to all staff, pupils and partners. - To contribute to the process focused approach to IT Service Management. - Provide technical skills to assigned projects. - As a member of the Service Centre Team you will be responsible for providing a high … Oracle\Solaris\Linux\Storage, Wintel, Technical Security, and Networking Technologies. - Have the technical skills to be involved in supporting all aspects of the IT Service Infrastructure if and when required. - Deliver technical solutions to events, incidents and issues in accordance with response times set out in the Service ...

security, desktop, mobile and application deployment. You will be delivering technical support to staff and partners, resolving incidents to SLA timescales, and contributing to service improvement, continuity planning and change management. You will also provide specialist skills within your technical area while also supporting the wider infrastructure when required … working on projects, analysing performance data, identifying root causes, and developing effective technical solutions. The role also includes mentoring colleagues, producing documentation, assisting the Service Desk during peak demand, engaging with suppliers, and ensuring high-quality, customer-focused service delivery. Main Duties: Build, deploy and maintain the council ...

Responsibilities Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence. Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies. Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly … ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management. Ensure the platform meets enterprise-level standards ...