an experienced IT professional to support applications used by ourEngineering & Manufacturing functions across the business. The support team sits within the Digital Technology function and is responsible for the delivery and support of application solutions for our UK based Engineering and Manufacturing teams which in turn provides key enable r technologies to drive business operations.This role is responsible for … play a major part in understanding new business requirements, testing and integration of applications and alignment of interdependencies between application and data sets . Reporting to the Engineering & Manufacturing Service Owner , you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. … monthly out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Provide 3rd line expertise and troubleshooting of all related service issues including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and More ❯
solving skills and a strong focus on client satisfaction. If you have experience advising senior stakeholders, managing technology solutions, and delivering complex projects while ensuring the highest levels of service, this role could be the perfect fit for you! As part of the role, you'll work closely with clients to understand their business needs, provide actionable insights, and … manage technology transformation projects from start to finish. Your ability to collaborate with both technical and non-technical teams will ensure the smooth delivery of tailored technology solutions aligned with the client's goals. The ideal candidate will possess strong consulting experience, a strong understanding of commercials, be highly organised with the ability to interpret complex business challenges into … thinking, communication, written and presentation skills Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, servicedelivery Experience of understanding and articulating the impact of emerging technology trends Experience in the delivery of technology transformation programmes incorporating people, process and/or technology More ❯
the investment in existing systems and technology is exploited to its full potential and is capable of providing timely and accurate business intelligence Report SLAs and KPIs for ICT servicedelivery, including monitoring of third-party service level agreements When required liaise with external IT providers, which includes but is not limited to: managed service contracts More ❯
your skills will shine! Responsibilities: Collaborate with users to configure and develop business information systems, ensuring alignment with organisational needs. Monitor and report on SLAs and KPIs for ICT servicedelivery, keeping a close eye on third-party agreements. Engage with external IT providers for managed service contracts, hardware maintenance, finance systems, and more! maximise up-time … with current business priorities, documenting procedures and providing support as needed. Key Requirements: Strong understanding of IT infrastructure and systems. Experience with business intelligence tools and reporting. Familiarity with service level agreements (SLAs) and key performance indicators (KPIs). Ability to manage hardware maintenance and IT project support. Knowledge of finance, time & attendance, and HR systems. Proficiency in email More ❯
procedures and processes for continuity and efficiency Providing cover for the current IT role holder as needed Liaising with internal teams and external IT providers to ensure continuity and service quality Reporting and monitoring SLA and KPI performance for ICT servicedelivery Maintaining an IT asset map and register Assisting with IT policy updates and ensuring legal … Essential Skills: Strong experience in IT systems support or similar roles Excellent documentation and communication skills Ability to manage multiple priorities within tight deadlines Confident liaising with stakeholders and service providers Strong understanding of business IT infrastructure and servicedelivery Desirable Experience: Previous experience in project-based IT work or contract roles Familiarity with service agreements More ❯
