9 of 9 Service Delivery Jobs in West Sussex

The Service Pod Manager role is a critical role that oversees and ensure the effective operation of the Service Pod(s) and as a result the service provided to our customers. You will be responsible for ensuring exceptional levels of support and service is provided to customers in accordance with defined KPIs, SLAs and with a … will ensure the team communicates with customers using appropriate channels, whilst, ensuring all communications, ticket notes and time entries, meet our quality standards. You will be working with other Service Pod Managers, to ensure collaborative and effective service delivery is achieved and maintained across all Service Pods. Job Requirements: Working for a Managed Services Provider (MSP … Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills Job Responsibilities: Manage and control the service More ❯

investing in AI to transform how we operate and how we serve our 30,000 SME customers. We're seeking a Director of AI to lead the development and delivery of Focus Group's AI strategy - shaping how artificial intelligence enhances our services, drives efficiency, and creates new customer-facing value propositions. This is a pivotal role for someone … AI, you will: Lead Focus Group's AI strategy and roadmap, aligning initiatives to our growth objectives Partner with business and technology leaders to embed AI and automation across service delivery, customer experience, and internal operations Build and lead a small, high-impact AI team Evaluate and implement AI-driven tools and partnerships that deliver clear commercial and … leadership team What You'll Bring Essential: Strategic and commercially minded problem-solver with a track record of turning ideas into delivered outcomes. Blend of consulting discipline and operational delivery - able to move seamlessly between boardroom strategy and frontline execution. Proven ability to drive cross-functional change and adoption, turning plans into measurable outcomes. Excellent commercial acumen, with a More ❯

antivirus, telephony) Build trusted client relationships to understand and advise on their IT needs Achieve sales targets and contribute to company growth Work closely with technical teams for smooth service delivery Skills & experience required: Proven experience in new business sales (IT sales experience is a plus) Self-motivated with excellent communication and negotiation skills Goal-driven with the More ❯

antivirus, telephony) Build trusted client relationships to understand and advise on their IT needs Achieve sales targets and contribute to company growth Work closely with technical teams for smooth service delivery Skills & experience required: Proven experience in new business sales (IT sales experience is a plus) Self-motivated with excellent communication and negotiation skills Goal-driven with the More ❯

Role - 2nd Line IT Engineer + Projects Location - Horsham, West Sussex Industry - Managed Service Provider (MSP) Employment Type - Full-time We're representing an MSP in the south looking for an experienced and proactive 2nd Line IT Engineer to join their MSP team. Their ideal candidate will provide high-quality technical support to clients while also assisting with infrastructure … monitor client systems, networks, and security environments. Document technical issues, fixes, and project progress in line with internal processes. Collaborate with 1st and 3rd line engineers to ensure seamless service delivery. Contribute to continuous improvement and client satisfaction initiatives. Requirements from you need to be the following: 2+ years' experience in an MSP or similar fast-paced IT environment. … Strong knowledge of Windows Server, Microsoft 365, Azure, networking, and virtualisation. Experience with backup, security, and monitoring tools. Excellent troubleshooting, communication, and client service skills. Relevant IT certifications (e.g., Microsoft, CompTIA, Cisco) desirable. Full UK driving licence preferred. What The Client Can Offer: Competitive salary and professional development opportunities. Exposure to varied technologies across multiple client environments. Supportive, collaborative More ❯

The team are office based, however hybrid working is available. As a Senior Infrastructure Engineer you will provide expert 3 rd line support, taking ownership of technical issues and service requests to deliver timely and effective resolutions. Youll maintain our virtual infrastructure, overseeing patching, backups, and system upgrades, while monitoring and managing endpoint and server protection using tools such … with a strong focus on security and Microsoft technologiesincluding SharePoint and OneDrive. Youll work alongside other IT colleagues, sharing knowledge and providing professional support to enhance team capability and service delivery. About you: To succeed as a Senior Infrastructure Engineer , you will have proven experience in a 3rd line support role. You should be confident working with virtualization technologies More ❯

that prioritize patient safety and meet rigorous regulatory standards (FDA, IEC 62304). We're looking for a skilled engineer to design, build, and maintain desktop and web-based service tools, collaborating closely with cross-functional teams and the service organization. What You’ll Do: Develop requirements, architecture, and implementation for service tools Write clean, reliable code … Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

Hybrid working - One day in office is required which a Tuesday Job Description : Reporting to a Team Leader, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives. You will be responsible for delivering a range of administrative tasks to a high standard of quality within … statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, and updating council IT systems in order to support service delivery. You may be asked to work at a designated office, provide support remotely or work flexibly across WSCC office hubs, dependent on service needs. Youll need to More ❯

creating software architecture, executing rigorous testing and validation, collaborating with cross-functional teams, and documenting software processes for regulatory compliance. Key responsibilities: Develop requirements, design specifications, and implementation for service tools used with complex medical devices Work directly with the service organization to gather use cases and requirements Development of desktop and web-based software Follow QMS procedures … Just recently we were recognized by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯