Press Tab to Move to Skip to Content Link This IS Reliability Delivery Lead will report to the IS Operations ServiceDelivery Manager and will work within the Strategy, Regulation and Support Services directorate based in our Crawley office. You will be a permanent employee. You will attract a salary of £51,539.00 and a bonus of … UKPN IT technology services are reliable to meet UKPN business needs, within the constraints of budget & risk appetite. Dimensions: You will be the steward of these important IS technology servicedelivery capabilities, leading the work to manage/improve/mature them & instil trust/confidence in our partners. Problem Management : Business disruption due to unplanned interruptions to … IT services are minimised by identifying/resolving their causes to prevent recurrence. Change Management : Changes to IT are timely, reliable & meet expectations. Service Request Management : Allow users to request & receive needed services. Minor Enhancement Management: Investments in small scale work deliver benefits. Can be through standard Waterfall (SDLC) or Agile (DevOps). Test Management : Provide main decision makers More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDelivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
West Sussex, England, United Kingdom Hybrid / WFH Options
Sanderson
Role: ServiceDelivery Manager Location: West Sussex Salary: Up to £90,000 WFH : Remote My client who is a leading financial services institution is looking for an experienced ServiceDelivery manager to join their team. This is an integral role within the organisation where you will be spearheading the continuous improvement of the IT function and More ❯
Crawley, West Sussex, Three Bridges, United Kingdom Hybrid / WFH Options
UK Power Networks (Operations) Ltd
IS Reliability Delivery Lead - Join Our Team in Crawley! Are you ready to take the next step in your IT career? We are seeking a talented IS Reliability Delivery Lead to join our team! Based in our modern Crawley office, you'll play a pivotal role in driving operational excellence and service reliability within a dynamic and … forward-thinking directorate. As our IS Reliability Delivery Lead, you will report directly to the IS Operations ServiceDelivery Manager and become a permanent member of our thriving Strategy, Regulation and Support Services directorate. Enjoy a collaborative environment where professional growth and innovation are encouraged. After a six-month probation, benefit from our flexible blended working model … your lifestyle and ambitions. Don't miss this opportunity to shape the future of IS reliability! Apply by 17/08/2025 to become our next IS Reliability Delivery Lead and unlock your potential. For more information and to view the full job description please click apply! If you have any queries in connection to this vacancy or More ❯
East Grinstead, Sussex, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. Location: East Grinstead Hybrid: 2-3 days per week in office Salary: 80k - 90K With multiple warehouse locations across the southeast of England and up … role offers meaningful variety, visibility, and the chance to work at the heart of a growing business. The Opportunity This senior leadership role combines strategic direction with hands-on delivery and offers: Opportunity to Make an Impact: Reshape and enhance the IT infrastructure team, applying your leadership and change management expertise to deliver measurable improvements. Autonomy and Flexibility: Evaluate … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. ServiceDelivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation More ❯
East Grinstead, West Sussex, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. Location: East Grinstead Hybrid: 2-3 days per week in office Salary: £80k - £90K With multiple warehouse locations across the southeast of England and up … role offers meaningful variety, visibility, and the chance to work at the heart of a growing business. The Opportunity This senior leadership role combines strategic direction with hands-on delivery and offers: Opportunity to Make an Impact: Reshape and enhance the IT infrastructure team, applying your leadership and change management expertise to deliver measurable improvements. Autonomy and Flexibility: Evaluate … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. ServiceDelivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation More ❯
strategy. The role involves cross-functional collaboration with business, engineering, and security to support digital transformation, managing Technical Engineers and DPE, overseeing the cloud estate, and ensuring effective workload delivery through value streams and the Change Delivery Framework. Ideal Candidate: We're looking for someone with strong server side experience in software design and implementation, including being able … with business and platform requirements. Additionally, you'll demonstrate experience of Lead design and engineering of scalable, secure Azure cloud, data, and automation platforms. Oversee Azure estate and cloud servicedelivery with third-party providers and internal teams. Drive automation and RPA strategy using Azure Automation, Power Automate, and IaC tools. Manage Technical Engineers, Data Platform Engineers, and More ❯
We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in professional communication-skilled … with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership. This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a Customer Service Manager . If you feel that you have More ❯
We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in professional communication-skilled … with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership. This is a great opportunity to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a Customer Service Manager . If you feel that you have More ❯
following essential skills: • Client liaison and negotiation skills • High levels of computer literacy • Ability Use web-based platforms to generate high quality outputs for submission in line with defined servicedelivery standards • Present a positive and professional image to internal and external clients • Be highly motivated and able to work with autonomy with great time management • High levels More ❯
Crawley, West Sussex, England, United Kingdom Hybrid / WFH Options
Citation ISO Certification
following essential skills: * Client liaison and negotiation skills * High levels of computer literacy * Ability Use web-based platforms to generate high-quality outputs for submission in line with defined servicedelivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy with great time management * High levels More ❯
University Hospitals Sussex NHS Foundation Trust (279)
samples for specialist testing both within and outside of the Sussex Pathology Network. Main duties of the job Support with the IT administration of analytical platforms that underpin Pathology Service delivery. Your part in the maintenance, change management and evaluation of new analytical platforms is a key requirement.This role also involves advising and working with the Pathology IT Lead … laboratory Experience Significant experience in a pathology discipline. Technical A well-developed knowledge of Information technology used to support lab work processes, analytical equipment and clinical needs of the service, operatives and users. This is supported by experience in a computer support role in a clinical laboratory environment. Practical Experience of Clinical Databases and their management. A specialist knowledge … Essential Evidence of having undertaken own development to improve understanding of equalities issues Evidence of having championed diversity in previous roles (as appropriate to role). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯