21 of 21 Service Delivery Jobs in West Sussex

long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we're looking for a Senior/Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. … enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs. As our Senior/Lead Service Delivery Manager, you'll be the strategic heartbeat of our AMS customer relationships. You'll ensure services are delivered flawlessly against SLAs, while ...

founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director is a strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. … They will also manage customer-side projects including offnet and multisite installations. The Customer Services Director will set and deliver the overall customer service strategy, drive continuous improvement, and ensure that all client interactions reflect company values and goals. Key Responsibilities: Delivering a world-class customer experience, driving customer ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise … control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception ...

Role: Service Delivery Coordinator Location: Shoreham by Sea Hours: Monday - Friday 9.00am - 5.30pm Pay: £25,000 - £28,000 per annum Fixed term contract - 6mths This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices … back to the local community. The Requirements: Essential Bright, positive, hardworking team player Common sense, logical approach with a great eye for detail Customer service focussed with excellent telephone manner. Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound Understand and confidently interact with our Suppliers ...

Role: Service Delivery Coordinator Location: Shoreham by Sea Hours: Monday - Friday 9.00am - 5.30pm Pay: £25,000 - £28,000 per annum Fixed term contract - 6mths This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices … back to the local community. The Requirements: Essential Bright, positive, hardworking team player Common sense, logical approach with a great eye for detail Customer service focussed with excellent telephone manner. Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound Understand and confidently interact with our Suppliers ...

Cloud Systems Engineer/Service Engineer , £32,000 - £36,000, Burgess Hill (office based), Monday to Friday (shifts between 8am - 6pm), Permanent, 20 days holiday + Bank Holidays + 2 Birthday days, Pension, parking (first come, first served), training The Role An exciting opportunity for a Cloud Systems Engineer …/Service Engineer to join a growing IT consultancy specialising in cloud solutions. You will be part of the Service Delivery Team, reporting to the Service Delivery Manager, and play a key role in delivering high-quality remote and on-site support to clients. Administering ...

troubleshoot issues, and implement fixes to minimise downtime Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose 2. Technical Support & Service Delivery Provide first and second-line IT support to site employees, resolving hardware, software, and network issues Act as an escalation point … tickets, ensuring resolution in line with agreed SLAs Train and guide employees on effective use of IT systems, promoting self-service where appropriate 3. System Installation & Configuration Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices Ensure all devices comply with company IT policies ...

troubleshoot issues, and implement fixes to minimise downtime Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose 2. Technical Support & Service Delivery Provide first and second-line IT support to site employees, resolving hardware, software, and network issues Act as an escalation point … tickets, ensuring resolution in line with agreed SLAs Train and guide employees on effective use of IT systems, promoting self-service where appropriate 3. System Installation & Configuration Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices Ensure all devices comply with company IT policies ...

environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues ...

Role: Delivery Lead Location: Remote Type: 06 Months Contract – Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software … service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure, AWS, GCP) and modern delivery models to ensure secure, scalable, and citizen-focused solutions. Expert in driving cross-functional collaboration, aligning IT strategies with policy outcomes, and promoting ...

server installations, migrations, and full decommission/recommission work. The role involves shift work to support 24x7x365 operations and reports to the local Service Delivery Manager. Key Responsibilities: Rack and install new hardware, patch and test cabling, and complete installation checklists. Safely decommission equipment, process media according … Experience Required: Experience working in high-risk environments and data centres Strong knowledge of infrastructure technologies and networking concepts Competence in MS Office and service delivery/helpdesk applications Reliability and ability to work under pressure Flexible approach to shift patterns Excellent communication, organisational, and interpersonal skills Benefits ...

server installations, migrations, and full decommission/recommission work. The role involves shift work to support 24x7x365 operations and reports to the local Service Delivery Manager. Key Responsibilities: Rack and install new hardware, patch and test cabling, and complete installation checklists. Safely decommission equipment, process media according … Experience Required: Experience working in high-risk environments and data centres Strong knowledge of infrastructure technologies and networking concepts Competence in MS Office and service delivery/helpdesk applications Reliability and ability to work under pressure Flexible approach to shift patterns Excellent communication, organisational, and interpersonal skills Benefits ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

Contract Clearline Recruitment are recruiting on behalf of our client for a Senior Administrator to join their Shoreham based team, supporting the coordination and delivery of telecoms services including data and voice provisioning. Key Responsibilities Coordinate end-to-end service delivery from order through to handover … inboxes, calls and daily task queues, meeting agreed deadlines Identify, escalate and track issues through to resolution Provide cover for colleagues and support continuous service improvement Skills & Experience Strong administrative background with excellent customer service skills Telecoms experience highly advantageous Highly organised with strong attention to detail Confident ...

000+ users, 20+ sites). 3+ years' team leadership experience, including managing complex workloads and delivering large-scale projects. A strong background in service delivery, including managing relationships with third-party suppliers. Up-to-date understanding of data protection, information security, and information governance. Exceptional interpersonal and customer … application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning. Proficiency with Microsoft Office, service desk management systems, and analytical tools — including SQL scripting. What You'll Do Lead, mentor, and manage a team of clinical application specialists, providing ...

working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with ...

relationships to understand and advise on their IT needs Achieve sales targets and contribute to company growth Work closely with technical teams for smooth service delivery Skills & experience required: Proven experience in new business sales (IT sales experience is a plus) Self-motivated with excellent communication and negotiation ...

clients by delivering innovative and effective solutions. Overview: As a Workday Time Tracking Consultant, you'll be responsible for ensuring the successful post deployment service delivery of Workday solutions for clients. Work closely with team members, as well as working independently and confidently to manage your own workload. ...

businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role Summary: The VP, Product Management – Connectivity and Voice … addressing, SIP Trunking. Job Scope: This role collaborates with various departments at GTT, to include, but not limited to network operations, engineering, systems, and service delivery. Duties and Responsibilities: · Build vision and roadmap for the connectivity and voice services product lines to maintain a scalable and sustainable business. · Develop ...

organizational standards and templates for technical and product documentation. Create a consistent architectural language and documentation framework that aligns with GDS (Government Digital Service) or industry-standard practices (such as the C4 model) Lead a focused review of the existing technical estate to rationalise, consolidate, and improve the quality … Technical Architect you will hold the following experience; Deep experience working within the UK Public Sector, with a comprehensive understanding of the GDS Service Standard and the Technology Code of Practice. Experience leading projects through GDS Service Assessments, ensuring that architectural documentation supports the \"Alpha, Beta, Live\" lifecycle. ...