1 to 25 of 225 Service Delivery Jobs in the South East

IAM Analyst Service Delivery (Global IAM Operations) Up to £48,000 + 10% Bonus Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week) middle is partnered exclusively with a leading global company to recruit an IAM Analyst Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations. This is … a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance. It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role. The Role You will coordinate and manage the global IAM service, working closely with engineering teams, programme managers, and More ❯

Head of Service Delivery Location: Milton Keynes Salary: Up to £80K plus a plethora of benefits We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional … customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals … with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high More ❯

Head of Service Delivery Location: Milton Keynes Salary: Up to £80K plus a plethora of benefits We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional … customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals … with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high More ❯

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our … delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. Were a passionate team … security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth … handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute … to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews … gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews … gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

Technical Service Delivery Manager - Defence Projects £60,000 - £65,000 + Benefits | Full-Time | Redhill |Hybrid Our client, a secure communications provider working on cutting-edge defence and government programmes, is seeking a Technical Service Delivery Manager to join their growing Project Management team. Based in Redhill, this role will be onsite during the probation period … then move to a hybrid model. You'll play a pivotal role in managing the successful delivery of technical projects across a range of MOD contracts, including satellite communications and IT networking solutions. Responsibilities: * Oversee the service delivery and technical project management of MOD project portfolios * Manage documentation including risk registers, schedules, implementation plans, and service launches * Track project progress across contracts and ensure alignment with contractual obligations * Act as the key contact for project delivery issues and resolutions * Support the roll-out of group planning and through-life support processes * Represent the business at key customer and commercial meetings * Assist with bid writing for MOD/government tenders * Take on line management responsibilities More ❯

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid)£50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an Installations Manager, you will be responsible for managing a small team of coordinators overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within budget. Youll also play a crucial role in ensuring service excellence by managing … levels, and on-site readiness, and address or escalate any issues that may impact timelines. Youll also maintain accurate site reports and installation documentation for internal and client use. Service Delivery & Support Centre Management: You will work closely with the Support Centre to ensure a smooth transition from installation to ongoing support. This includes managing escalations from teams More ❯

Technical Service Delivery Manager About the Role Are you an experienced Technical Service Delivery Manager with strong project management expertise in MOD or UK Government environments? Do you excel at coordinating complex technical programmes, managing stakeholders, and ensuring smooth service delivery across multiple projects? Key Responsibilities Take oversight/ownership of specific MOD-related … service portfolios at a service management level. Manage the overall picture of all active projects, aligning delivery against contract scopes. Create and maintain programme overviews including schedules, risks, plans, and open activities. Full project management ownership of assigned projects across multiple contracts. Produce high-quality documentation: PMPs, Risk Registers, Schedules, and more. Ensure internal service launches … the technical/project support contact for projects under your remit. Assist with resolving engineering or technical issues during project delivery. Support the introduction and roll-out of new service management and planning functions. Help improve through-life support capabilities. Support other PMs to ensure smooth progression of projects through the business. Contribute to bid writing for MOD and More ❯

Position: Technical Service Delivery Manager Job ID: 2394/14 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for … multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … from start to finish, ensuring issues are resolved quickly and effectively. HSB Technical's client is an established and well-regarded business entity. Duties and responsibilities of the Technical Service Delivery Manager: Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits More ❯

2nd/3rd Line Team Leader Up to £50,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you an experienced IT Team Leader with a strong 3rd line technical background? Do you have proven leadership experience within IT support or service delivery, ideally in an MSP environment? Would you like to … work somewhere that values collaboration, quality service, and continual improvement? If so, this could be an excellent opportunity. The Role As 2nd/3rd Line Team Leader, you will lead a skilled team of engineers, balancing hands-on technical work with people leadership. Around two-thirds of your time will be spent resolving complex technical issues across Microsoft, networking … cloud, and cybersecurity technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the More ❯

This role leads a small but high performing team, focused on the following: Taking ownership of operational performance and team coordination Providing assurance to the Head of IT on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Contribute directly to the ongoing ISO 27001 certification and Cyber Essentials … System & Infrastructure – ie monitor infrastructure, including Azure, Intune, Microsoft 365 and networking. Ensure regular patching, updates and endpoint compliance. Support the deployment and testing of configuration and policy changes. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. Governance, Security and Compliance – ie Support Cyber … ensure adherence to patching, backup and endpoint compliance metrics. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery in a 200-500 user Organisation. Hands on experience with Microsoft 365, Azure AD/Entra ID and Intune endpoint management (or very close experience to this More ❯

This is an exciting opportunity for a service delivery engineer (SDE) to play a key role in operating our innovative managed services. Working across our managed detection and response (MDR) and extended detection and response (XDR) offerings, the individual will be responsible for supporting customers throughout their time with Solis, from their initial technical onboarding to regular health … checks and maintenance to ensure the service runs smoothly and effectively. This is a customer-facing role requiring strong verbal and written communication skills. Foundational technical knowledge is also key to ensure our tools are deployed and configured correctly. The candidate will also support the ongoing improvement of service delivery processes. Key Responsibilities Onboarding and Maintenance Ensure … with the Account Management team to ensure customer needs are met Provide our Support Engineers with information regarding customer environments and tooling to facilitate the handling of support requests Service Development Provide ongoing feedback on processes, and support the development of documentation, templates, and training material Identify areas where service delivery processes can be improved and/ More ❯

Head of IT Service Delivery About the Role We are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of … suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change … and Service Level Management. Lead and manage an annual IT operational budget exceeding £1 million , ensuring effective forecasting, cost control, and value for money. Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs. Drive innovation and operational efficiencies through technology, automation, and process optimisation. Ensure policies, standards, and security requirements are More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC clearance … min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider … candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health … and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire Safety … BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension More ❯

Role: Service Desk Manager Location: Fully Remote (Southampton-Based MSP) Salary: £40,000 - £50,000 Leading MSP | Fully Remote | Lead & Develop a High-Performing Technical Team Were partnered with one of Southamptons most forward-thinking MSPs , recognised for delivering outstanding managed services, cloud, and infrastructure solutions across the UK. Theyre now hiring an experienced Service Desk Manager to … base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills: Proven experience as a Service Desk Manager/Team Leader within an MSP environment (essential) Strong knowledge of MSP operations, service delivery, and escalation management Solid technical understanding of Microsoft 365, Azure … networking, and infrastructure Excellent leadership, coaching, and communication skills Ability to manage workloads, performance metrics, and client relationships remotely Strategic thinker confident implementing new ideas and improving service efficiency Exclusive Benefits: £40,000 - £50,000 Salary Fully Remote Role flexibility to work from anywhere in the UK Lead a high-performing technical team within a top-tier MSP Autonomy More ❯

MDA IT Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure … MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain knowledge bases, SOPs and service documentation in Confluence. More ❯

MDA IT Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure … MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain knowledge bases, SOPs and service documentation in Confluence. More ❯

Role: Service Delivery Manager Location: City of London Salary: Up to £80k Flexible working: 3 days per week in the office My client, a leading organisation in the insurance sector, is seeking an experienced Service Delivery Manager to join their team. This is an excellent opportunity for someone with solid insurance experience (particularly London Market) and More ❯

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with … and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology … the integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service More ❯