5 of 5 Service Design Analyst Jobs in England

IT Service Design & Transition Analyst National Infrastructure Project Contract - 6 Months+ Milton Keynes We're seeking an IT Service Design & Transition Analyst to join a leading UK infrastructure organisation on an initial 6-month contract based in Milton Keynes. This role plays a key part in shaping and delivering IT services that are efficient … scalable, and user-centric, aligning closely with wider business and technology strategies. You’ll be responsible for designing end-to-end services, creating blueprints, process flows, and service documentation. Working across both technical and non-technical teams, you'll define and manage Service Acceptance Criteria, oversee Early Life Support, and ensure seamless transitions into live operations. Experience with … ITIL, service catalogues, resource models, and SLA definitions is essential. Strong stakeholder engagement, documentation, and governance experience will be critical to success. The ideal candidate brings several years experience in service design or transition, with a strong understanding of IT service management frameworks. Qualifications such as ITIL, PRINCE2, or MSP are preferred, along with exposure to More ❯

Senior Service Design & Transition Analyst Senior Service Design & Transition Analyst Job Title Senior Service Design & Transition Analyst Job Description The Senior Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following … ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live. Main Duties Service Design Collaborate with stakeholders to define and document … end-to-end service designs that include service model, performance metrics, SLAs, support model, security, and continuity. Produce and manage Service Design Packages (SDPs) that incorporate all elements of service delivery and support. Ensure alignment of service design to enterprise architecture, information security, and capacity planning. Validate service designs against non-functional More ❯

Service Design Analyst Manchester, Cheltenham or London We’re offering an exciting opportunity to help shape and optimise the design of multiple managed security services delivered to a single, strategic client. As a key member of our growing team, you’ll bring a passion for cybersecurity, service design, and operational excellence, ensuring that all … services are delivered to the highest standards and in alignment with client expectations. In this role, you’ll take ownership of the design, documentation, and continual improvement of a bespoke portfolio of security services for a valued client. Working closely with Service Delivery Managers, operational teams, and technical experts, you will ensure services are clearly defined, effective, and … a key role in ensuring our managed services are properly designed, documented, and continuously enhanced to meet the evolving needs of the client. You will be empowered to drive service improvement initiatives and embed service excellence into our operations. Service Design & Documentation Design and maintain detailed service documentation tailored specifically for the client, including More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user … needs, business objectives, and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project … led environments Engaging with technical and non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

Job Title: CX Service Design Analyst Location: London Hybrid Salary/Rate: £500 outside IR35. Start Date: July Job Type: Contract We are currently seeking an experienced CX Service Designer/CX Business Analyst to support the detailed design and implementation of CRM and CLM solutions for a major programme. This role is ideal … for someone with a strong background in customer experience design and business analysis, who is comfortable working closely with stakeholders to capture detailed requirements and facilitate effective workshops. Key Responsibilities: Support lower-level detailed design and implementation of CRM and CLM solutions Facilitate and lead on-site workshops with stakeholders and end users Gather and document comprehensive business … and user requirements Work closely with technical teams and wider project stakeholders to ensure alignment and clarity Key Requirements: Proven experience as a Service Designer and/or Business Analyst in customer experience (CX) projects Strong understanding of CRM and CLM platforms and implementations Excellent stakeholder engagement and facilitation skills Ability to work independently and collaboratively within cross More ❯