4 of 4 Service Design Manager Jobs in London

Lead Service Design & Transition Manager Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world … Joining us means helping to improve the lives of our customers and contributing to the success of the business every day. Job Description We're looking for a Lead Service Design and Transition Manager to join our Group Finance IT (GFIT) team. This is a fantastic opportunity to lead a small, dedicated team and make a real … impact by ensuring our services are designed to meet operational excellence from day one. What you'll be doing: Leading a team of Service Design specialists to deliver consistent, high-quality service design outcomes Defining and maintaining a repeatable Service Design Framework aligned to project needs Overseeing compliance with Service Transition governance and More ❯

Social network you want to login/join with: Service Design and Transition Manager, London Client: BJSS Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 4d48ae4907fa Job Views: 18 Posted: 22.06.2025 Expiry Date: 06.08.2025 Job Description: About the Role As the Service Design and Transition Manager, you will … work closely with the Service Design and Transition Lead and have the following key responsibilities: Thought Leadership : Provide input to our Managed Service Design and Transition Strategy; Help develop robust, repeatable templates for Service Design, Transition & Acceptance processes; Align Service Design and Transition with business processes. Objectives : Create artefacts that can be … reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition. Key Responsibilities: Service Discovery: Support current support assessment, understand 'as is' state, conduct maturity assessments where needed. Service Design: Define scope, service support model, SLAs, process models, support runbooks, toolset, roles, reports, transition plans, security, third-party integration. More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

Service Design & Transition Manager – Remote – Contract – Outside IR35 VIQU have partnered with an organisation who are seeking Service Design & Transition Manager for an initial 6-month contract. Role Overview: This Service Design & Transition Manager role aims to ensure that new and changed IT services are effectively designed, documented, tested, and transitioned … into live operations with minimal disruption. The Service Design & Transition Manager will work to support the smooth delivery of service outcomes. You will: Apply the organisation's established service design and transition framework to all new and changed IT services. Manage the end-to-end service design process, ensuring all service … are clearly defined and properly documented to meet business and operational requirements. Oversee the transition of services into live operations, working with project teams to ensure all deliverables and service requirements are met. Conduct service acceptance testing to ensure services are fully ready for operational use and meet agreed standards. Key skills & experience: Strong background in service More ❯