3 of 3 Service Design Manager Jobs in the UK

Role Title: SAP Service Design and Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £448.88 p/d Umbrella inside IR35 Role purpose/summary The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated … and transitioned into the live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Core Responsibilities: Service Design & Readiness Coordinate the design of new or changed services, ensuring they … meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Transition Management Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations More ❯

The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and service management. Client Details The hiring company is a medium-sized organisation operating in the … financial services industry. Description Support the creation and execution of Service Design Packages (SDPs) for new or changed services. Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go-live. Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one. Maintain traceability of … design decisions to meet regulatory, compliance, and audit requirements. Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows. Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup. Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness. Identify opportunities for continuous improvement in service transition More ❯

Service Design and Transition Manager is required to support the full life cycle of service introduction, from planning and design through to knowledge transfer, validation, and early life support. You will be responsible for: Defining service transition plans. Leading Knowledge Management activities, including creating knowledge transition plans, scheduling and delivering knowledge transfer workshops, and … ensuring complete and accurate transfer from development teams. Defining service requirements. Developing a robust service support model with active stakeholder engagement. Designing, constructing, and facilitating Service Process Testing, ensuring all service processes are validated through structured rehearsal and testing approaches. Defining Early Life Support plans and criteria, and managing ELS dashboards. Managing service progress reporting … overseeing meeting and workshop actions, and delivering service rehearsals. Supporting the development of service agreements. Supporting project documentation and governance activities. Required Experience Proven background in Service Design and Transition within complex, structured environments. ITIL v4 certification. Demonstrated experience running service and knowledge transition workshops. Ability to define service requirements and build effective service More ❯