1 to 25 of 44 Service Design Jobs in Bristol

Lead UX Designer – User-Centred Design & Digital Experience 📍 Bristol (Hybrid: 2 days remote per week) 💼 Permanent | Excellent salary & full benefits We’re partnering with a major UK organisation to recruit a Lead UX Designer to help evolve their user-centred design capability and ensure that every digital product is built around real customer needs. This is a business … department — it’s at the core of how products are imagined, tested and delivered. You’ll join an experienced and collaborative UX team, taking a lead role in driving design standards, influencing stakeholders, and mentoring the next generation of designers. The Role Lead and influence the adoption of User Centred Design (UCD) across multiple product teams. Drive continuous … improvement of design methodologies, tools, and processes. Build trust-based relationships with senior stakeholders and advocate for customer-centric design. Facilitate ideation, prototyping, and user testing to co-create effective solutions. Present complex customer insights through journey maps, personas, flows and service blueprints. Champion accessibility standards, applying WCAG 2.2 to ensure inclusive design. Collaborate closely with Service More ❯

will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About The Role Hippo is recruiting for senior consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy … for them. Working with user researchers, they identify what users need from a service and use that information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. As a senior consultant in … UX design , you’ll already be an expert in your field. You’ll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader. Please note, we are looking for candidates who More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you’ll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

Lead Service Designer Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea Salary: £54,857 per annum (Plus an additional allowance up to £25,543) Job Summary As a Lead Service Designer, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will lead the … design of end-to-end, user-centred services that are inclusive, accessible, and grounded in evidence. Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with the organisation's broader mission to keep Britain moving safely and sustainably. This includes supporting the agencys strategic goals to … on simplifying services, leveraging data and technology, and enabling people and businesses to make safe and sustainable choices. Job description Responsibilities include but are not limited to: Lead the design and continuous improvement of end-to-end services, ensuring they are data-driven and user-centred. Collaborate with service and product owners to align design plans with More ❯

Lead Service Designer Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea Salary: £54,857 per annum (Plus an additional allowance up to £25,543) Job Summary As a Lead Service Designer, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will lead the … design of end-to-end, user-centred services that are inclusive, accessible, and grounded in evidence. Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with the organisation's broader mission to keep Britain moving safely and sustainably. This includes supporting the agency’s strategic goals to … on simplifying services, leveraging data and technology, and enabling people and businesses to make safe and sustainable choices. Job description Responsibilities include but are not limited to: Lead the design and continuous improvement of end-to-end services, ensuring they are data-driven and user-centred. Collaborate with service and product owners to align design plans with More ❯

Lead Service Designer Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea Salary: £54,857 per annum (Plus an additional allowance up to £25,543) Job Summary As a Lead Service Designer at DVSA, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will … lead the design of end-to-end, user-centred services that are inclusive, accessible, and grounded in evidence. Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with DVSA's broader mission to keep Britain moving safely and sustainably. This includes supporting the agency's strategic goals … on simplifying services, leveraging data and technology, and enabling people and businesses to make safe and sustainable choices. Job description Responsibilities include but are not limited to: * Lead the design and continuous improvement of end-to-end services at DVSA, ensuring they are data-driven and user-centred. * Collaborate with service and product owners to align design More ❯

Join to apply for the Lead Service Designer, AD WARRIOR role at Guardian Jobs 14 hours ago Be among the first 25 applicants Join to apply for the Lead Service Designer, AD WARRIOR role at Guardian Jobs Get AI-powered advice on this job and more exclusive features. Lead Service Designer Lead Service Designer Location: Birmingham … Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea Salary: £54,857 per annum (Plus an additional allowance up to £25,543) Job Summary As a Lead Service Designer, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will lead the design of end-to-end … user-centred services that are inclusive, accessible, and grounded in evidence. Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with the organisation's broader mission to keep Britain moving safely and sustainably. This includes supporting the agency’s strategic goals to 2025 and beyond, which focus on More ❯

Join to apply for the Lead Service Designer role at Smiley & Co, Ltd. 1 day ago Be among the first 25 applicants Join to apply for the Lead Service Designer role at Smiley & Co, Ltd. Get AI-powered advice on this job and more exclusive features. Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea Salary … per annum (Plus an additional allowance up to £25,543) Job Summary As a Lead Service Designer, you will play a critical role in shaping and improving public services that impact millions of road users across the UK. You will lead the design of end-to-end, user-centred services that are inclusive, accessible, and grounded in evidence. … Working closely with service and product owners, policy experts, and multidisciplinary teams, you will ensure that design strategies align with the organisation's broader mission to keep Britain moving safely and sustainably. This includes supporting the agencys strategic goals to 2025 and beyond, which focus on simplifying services, leveraging data and technology, and enabling people and businesses to More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Senior User Researcher Department: Strategy & Design Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: GBP 51,000 - GBP 60,000/year Description Made Tech wants to positively impact the country … s future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners … who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. They collaborate with these teams to understand challenges people face when using public services. They do this by conducting user research through employing the use of qualitative/quantitative methodologies with real people, ensuring what their team is More ❯

About The Role Hippo is recruiting for intermediate consultants in content design . Content designers ensure that people get the information they need, when and where they need it, in a format that's right for them. They work with user researchers, UX or interaction designers and other members of a multidisciplinary team to identify what people need from … an end to end service, and design content to meet those needs. As an intermediate consultant specialising in content design, you'll come to Hippo with strong content design skills and some experience of advising others on how to produce user-centred content. Please note, we are looking for candidates who are looking for growth at … intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing for progression in the role. As an intermediate content design consultant, you'll: help clients explore and solve problems using content design, people-centred design and Agile methodologies work in multidisciplinary teams to design services that More ❯

Senior Service Designer **Senior Service Designer**TorchboxBristolSenior£45,374 - £72,293 per annum***Expires:** 12 Jan 25Total remuneration package: £45,374 - £72,293 per annum* All salaries listed on our roles are based on UK salary bands, however if you’d like more information on the bands for your country give us a shout. Senior Service Designer … A bit about Torchbox We design and build digital products and services for international NGOs, governments and universities; we’re the digital marketing specialists for many of the biggest charities in the UK; and we created Wagtail CMS, used by Google, NASA, the NHS and thousands more. Our diverse team of over 120 people is mostly UK-based but … building an amazing, progressive ownership and learning culture. If you are excited about this mission, it’s a great time to join. What we’re looking for The Senior Service Designer plays a key role in delivering high-quality digital products and services. You’ll help our clients understand their current offerings and how they can be improved. With More ❯

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Senior Designer Department: Strategy & Design Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: GBP 50,000 - GBP 55,000/year Description Made Tech wants to positively impact the country's … future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We've built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery. Senior Designers at Made Tech are … senior specialists in their design discipline(s). In this case, we're looking for an expert practitioner in Interaction and Service Design who is able to coach, mentor and supervise other designers within the Interaction and Service Design discipline at Made Tech. Success in this role means guiding the work of other designers within More ❯

About The Role Hippo is recruiting for intermediate consultants in user research . User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed … and use research evidence to help explain design decisions to clients. As an intermediate consultant in user research , you'll come to Hippo with strong user research skills and some experience of advising others on how to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant … our full banding for this level of position, allowing for progression in the role. What you'll do Plan, and execute a range of user research to support product design Identify the most appropriate research methods depending on the phase of the service lifecycle Help the team to build empathy for the service users Support usability evaluation More ❯

Senior User Experience Designer (12 Month Fixed Term Contract) Location: Bristol, UK Department: Product Reporting to: UX Design Lead Part time available: No, as this is a FTC Closing date for applications: Sunday 15th February 2025 Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of … meeting the needs of our flagship UK client. What will I be doing? You’ll be joining Kaluza’s 20+ UX team where designers have expertise in user research, service design and product design. You will work closely with our client’s product stakeholders to design and implement digital experiences for external customers and internal customer service … Agent experience products and inform Kaluza’s future experience offerings for retailers globally. You’ll do this by: Solving concrete problems, communicating ideas and solutions with a variety of design led output. Supporting a culture of open collaboration and co-design across Kaluza and our client. Identifying, designing and implementing behavioural design changes that improve outcomes for More ❯

already be an expert in your field, in agile and a confident coach. You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as a leader. Please note, w … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

of our UK Virgin Money hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and … deployment cycles. Responsible for Supplier Relationship Management tasks for our relationship with Microsoft and maintaining strong relationships with Operations teams and our delivery partners Work with architecture team to design solutions that are secure, scalable and optimised for performance. Provide technical guidance and mentorship to team members including taking part in design and code reviews, fostering a culture … embeddings). Experience of working in an Agile environment and will champion ongoing improvements to ways of working. Strong Engineering skills but also a background to Solution/Architectural Design It’s a bonus if you have but not essential Microsoft certification: PL-600: Power Platform Solution Architect Microsoft certification: PL-200: Power Platform Functional Consultant Red Hot Rewards More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date:11/06/2025 Function: Delivery Location: Bristol, Glasgow, Birmingham, London, Manchester Ability to obtain Security Clearance to SC level is required As a T&T Programme Lead, you … transitions and transformations. This role is critical in moving customers from legacy or third-party environments into BT's ecosystem and transforming their operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal … CC program delivery for senior internal and external customers. Accountable for leading and motivating a multi-disciplined team of highly skilled and experienced Programme/Project Managers, Technical Designers, Service Designers, CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date:11/06/2025 Function: Delivery Location: Bristol, Glasgow, Birmingham, London, Manchester Ability to obtain Security Clearance to SC level is required As a T&T Programme Lead, you … transitions and transformations. This role is critical in moving customers from legacy or third-party environments into BT’s ecosystem and transforming their operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT’s existing customer relationships but also play a pivotal … CC program delivery for senior internal and external customers. Accountable for leading and motivating a multi-disciplined team of highly skilled and experienced Programme/Project Managers, Technical Designers, Service Designers, CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI’s), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve More ❯

This role is open to those interested in working across both service and interaction design, with particular focus on service design. Please note: We anticipate a high volume of applications for this role, so may close applications early. We encourage putting your application in (mainly CV) as soon as you can. Lead Designers at Made Tech are … specialists in their design discipline(s). In this case, we’re looking for an expert practitioner who is able to coach, mentor and lead other designers within the Interaction and Service Design discipline at Made Tech. Success in this role means guiding the work of other designers within the Interaction and Service Design discipline … to deliver positive outcomes. About the role Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector's growing demand More ❯

Senior Consultant , specialising in Delivery , you'll already be an expert in your field. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a leader. Please note, we are … Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits More ❯

Principal Business Analyst Department: Strategy & Design Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: GBP 72,250 - GBP 90,000/year Description Our Principal Business Analysts are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great … sector environment the ability to translate meaningful strategy into effective implementation We expect our Principal Business Analysts to bring all of this and to enthuse our strategy, analysis and design teams, and clients with the same passion. The successful candidate will lead the Business Analysis aspects of one or more of our client engagements while overseeing the wider delivery … goals and constraints into business outcomes, to define required capabilities that will enable our clients to expedite organisational change. Working in an Agile delivery setting alongside consultants, product managers, service designers, user researchers and transformation leads, the Business Analysis Principal will oversee and be responsible for the hands-on delivery of business agility improvements. They will be comfortable blending More ❯