2 of 2 Service Design Jobs in Coventry

for SC Clearance Hands-on experience leading user research, using behavioural and attitudinal methods, and knowing when to apply them appropriately. Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. Experience working with Government Digital Service (GDS) service standards and design principles. Strong storytelling, communication … stakeholder management, and facilitation skills. Experience working in multi-disciplinary, agile teams where you’ve led user research and influenced product or service design through insights. Familiarity with prototypes to test hypotheses, assumptions, and validate user journeys. Understanding of tools and practices for in-person and remote research. #J-18808-Ljbffr More ❯

Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of current and target architectures More ❯