10 of 10 Service Design Jobs in the West Midlands

Initial 3-Month Contract - Hybrid Working Location: Birmingham Hays is proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high-impact services and shape … residents interact with the council. About the Role As a Senior Service Designer, you will be responsible for designing end-to-end services within complex, multi-layered environments. You will work closely within multidisciplinary teams to deliver new and improved services based on user needs, organisational goals, and evidence ...

Title DV Cleared Service Transition Manager Location: Malvern Duration: 3-6 months with possible extension Rate: Up to £755 per day via an approved umbrella company Must be eligible and willing to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is hiring … Service Transition Manager to lead the smooth transition of new and evolving services into live environments. This role is pivotal in ensuring operational readiness, minimal disruption, and seamless handovers to support teams for complex programmes and projects. What you'll be doing: Act as SME and Service Design ...

Title: Service Delivery Manager/Technical Platform Owner Pay Rate: £554/Day- Inside IR35 Duration: 6 months Location: Telford/Remote We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. … operation of several forms platforms including: • gForms (Scala based solution) • iForms (Adobe Engagement Manager) • Livecycle and pdf (Adobe Engagement Manager) The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities: • formal documentation of the existing live service ...

Service Designer (SC Cleared)/Inside IR35/Fully remote/6 Month Contract We’re looking for an experienced SC-cleared Service Designer to support a major public-sector transformation programme. You’ll work across complex service ecosystems, shaping user-centred solutions that are clear, efficient … stage interview process with a start towards the end of February/early March Role Requirements: Active SC clearance (essential) Demonstrable experience as a Service Designer within government or regulated sectors Strong portfolio of service design work across discovery alpha beta Ability to simplify complexity and influence ...

level detail at the post-sale stage, implement the solution followed by thorough testing before handing over to the relevant support or managed service teams. They are currently looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers … level detail at the post-sale stage, implement the solution followed by thorough testing before handing over to the relevant support or managed service teams. They are now looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers ...

multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging … varied audiences. Interpret and analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. Leverage BigQuery and Google Tag Manager for advanced ...

TPAM Lead to oversee the full lifecycle of performance and availability data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports … technical audiences. Build a deep understanding of available data, how it is used, and opportunities to extend its value, working collaboratively with Service Design and Architecture to ensure services have accurate technology performance and availability data down to asset level. Perform scheduled and ad-hoc trend, performance ...

shape the roadmap What Were Looking For Experience in a hybrid role such as Product Analyst/Business Analyst/Product Owner/Service Designer Strong discovery and structured problem-solving skills Confident writing requirements for technical and non-technical audiences Comfortable working in agile delivery environments Experience working ...

wider System, Regional and National direction. Provide visionary leadership for digital & informatics, fostering data-driven decision-making, digital-first culture, and user-centric service design. Digital & Clinical Engagement and Transformation Lead the Trusts digital transformation programme, including EPR, clinical apps, remote monitoringto improve patient and clinician experience. Lead Digital … business continuity are contemporary and compliant with relevant rules and guidance. Oversee data privacy, consent, audits, and readiness for regulatory inspection. Digital Infrastructure & Service Delivery Ensure secure, reliable, resilient IT infrastructure; manage clinical and corporate systems to maximise uptime and performance.Identify improvements in operational IT that add benefit ...

Jupyter and Power BI, you'll explore data, build and test models (within ServiceNow), and turn analytical findings into actionable insights that support better service design. A key part of your role will be your approach understanding problems, shaping the approach, and presenting insight in a way that influences … offer pay of £44,447 to £57,367, based on our assessment of your capability. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days ...