1 to 25 of 42 Service Design Jobs in the West Midlands

future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Telford, Birmingham, Bristol, London# Lead Service DesignerAt Capgemini, we partner with clients to build the future of their services, organisations, and customer experiences. As a Lead Service Designer … Experience Design team, you will shape end to end, future state services that are human centred, data informed, and AI ready. You will work across complex ecosystems — spanning business, policy, people, and technology — transforming ambiguity into clarity and direction.As a Lead, you will guide multidisciplinary teams, influence and guide ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced Service Designer (Consultant) at our client, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate … needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. ...

DWP. Digital with Purpose. Join DWP as a Service Designer and help shape inclusive, user-centred services that support millions of people across the UK, solving complex challenges and delivering meaningful improvements to essential public services every day. Our DWP Digital teams use fresh ideas and leading-edge tech … designing end-to-end services that solve complex problems while balancing user needs, business goals and policy objectives. A strong understanding of evidence-based service design methods, using research, insight, storytelling and visualisation techniques to deliver better outcomes. The ability to influence and collaborate with stakeholders ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

powered, end-to-end solutions for all industries. Our client is listed on Euronext Paris. Mission/Role Summary Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs. Where purpose meets career: Work at the forefront … capability and make a visible impact an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within our client. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models ...

Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence …/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs ...

BUSINESS:As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS: As an experienced User Researcher (Consultant) at our client, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. Youll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS: As an experienced User Researcher (Consultant) at our client, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. Youll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multipe industry sectors - would be nice to have worked (but not essential to have ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multiple industry sectors - would be nice to have worked (but not essential to have ...

Full Time Business Area: Cyber Contract type: Permanent The role will be working in the UK Digital Healthcare practice within our Technology and Data service line in Advisory, supporting clients across Infrastructure, Government and Health. Our clients are making major investments in digital platforms, data, automation and electronic patient … working. The Director role will be responsible for the following areas: Work collaboratively with the leadership of the Digital Healthcare business, Technology and Data service line, IGH colleagues, capability leads and alliance partners to deliver the digital health business plan for national and local healthcare clients. Originate, shape ...

strategic and operational leadership of MACS' support services capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing … standards, processes, governance and best practice while ensuring exceptional outcomes for customers and internal stakeholders. The successful candidate will combine strong people leadership, service management expertise and commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service ...

ROLE & RESPONSIBILITIES IN THE BUSINESS: As a User Researcher (Senior Associate) at our client, you will deliver actionable insights that help define the right service experiences and focus them on user needs. You will be passionate about design research and an advocate for user needs based design, design thinking and service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive ...

Atos in Birmingham seeks an Agentic Service Design Architect - Digital Engineer to translate service requirements into detailed agent workflows and operational designs within AI-powered environments. You will define interaction models, collaborate with developers, and ensure designs meet governance, safety, and platform constraints, helping deliver secure, scalable ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...

complex operational challenges and using digital technology to deliver better outcomes for customers? We are seeking an experienced Digital Improvement Partner to lead the design and delivery of transformative improvements across Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital … innovation and service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will work closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service ...

sector clients. We are recruiting for Lead Consultants with a user research background to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.As … whole programmeAct as a trusted advisor to senior client stakeholders, using data, insight and primary research to influence decision-making and shape service direction and design to support better outcomes for usersLead teams to ensure that products and services meet the needs of all users and adhere ...

Supplier Management Practice ensures:Suppliers and their performance are managed appropriatelySourcing strategy aligns to HMRC objectivesSupplier relationships are robust, transparent and compliantValue, innovation and service continuity are realisedRisk and dependency are understood and controlledWebinars17th September 15:00 -Head of Supplier Management Pillar - Information Session – Fill in form21st September … across the segmented suppliers are managed with both teams working collaboratively with the customer at the heart. Collaboration required with wider CDIO stakeholders, Including Service/Product/Platform Owners, Commercial, Finance Business Partners and Business Units to clarify roles, responsibilities and ownership across your contracts.Ensure relationships are managed ...

features that meet the user need Presenting research findings, user insight and recommendations to the product team and wider stakeholders Promoting user centered design principles and best practice within government Applying relevant knowledge in the user-centered design process to product and service design Undertaking qualitative … quantitative research projects, such as ethnography and usability studies Requirements Essential skills Knowledge, experience and passion for user centered design practices Experience undertaking user research and using a range of research methods, such as usability testing, interviewing, and surveys, as well as being able to choose an appropriate method ...

Private sector clients. We are recruiting for a Lead .Net Developer to join our Hippo Herd. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact. … play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident ...

Private sector clients. We are recruiting for a Lead Data Engineer to join our Hippo Herd. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact. … play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident ...

improve user experience. Establish a continuous improvement backlog and delivery roadmap. Introduce measurable performance indicators to assess process effectiveness. Portfolio Assessment & Decision Support Design and implement frameworks for portfolio assessment that support governance and investment management. Develop mechanisms that provide insights into demand, supplier utilisation, and performance metrics. Embed … areas for intervention. Translate complex data into actionable recommendations for senior stakeholders. Automation & Digital Transformation Identify manual processes ripe for automation and lead the design of workflow automation solutions. Collaborate with digital and technology teams to embed automation in core VMO processes. Advocate for data-driven and digital-first ...