25 of 25 Service Design Jobs in the West Midlands

Service Manager Location: Coventry (Hybrid Working Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent About the Role We are looking for an experienced and customer-focused IT Service Manager to take ownership of the performance, governance, and continual improvement of our IT services. This … pivotal leadership role responsible for ensuring the delivery of high-quality, business-critical IT services while managing and developing the Service Desk function as the single point of contact for incidents and service requests. Working closely with senior business and technology stakeholders, you will translate business priorities into ...

make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced Service Designer (Consultant) at our client, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate … needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. ...

WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service. We are seeking … Product Designer to craft intuitive and efficient product experiences. You will partner with product and engineering teams to deliver high-quality design solutions for well-defined problems, creating and validating designs while considering the secondary consequences of your decisions. You will be part of our collaborative, diverse team ...

continuous improvement, and challenging the status quo to create meaningful outcomes for users and stakeholders alike. Your new role We are seeking an experienced Service Designer (or experienced Interaction Designer) to support a Discovery phase engagement. This is a hybrid role based in Telford, requiring a commitment … this role, you will be responsible for: Researching users and user journeys to understand needs, behaviours, and pain points. Understanding business requirements and current service landscapes. Identifying constraints, dependencies, risks, and opportunities. Working closely with a wide range of stakeholders to align business and user outcomes. Creating clear problem ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Solution Architect with end to end delivery capabilities (from requirement gathering to service design) is sought on a hybrid basis by a professional services organisation based in Birmingham. With large scale investment in technical innovation this Solution Architect will be joining a dynamic, autonomous team delivering greenfield solutions … both internal and external) that will revolutionise service delivery and ownership within this organisation. This role would suit a Solution Architect who has a wide breath of experience (from sandboxing and functional requirement gathering through to solution design, test strategies and service design) who relishes ...

Solution Architect with end to end delivery capabilities (from requirement gathering to service design) is sought on a hybrid basis by a professional services organisation based in Birmingham. With large scale investment in technical innovation this Solution Architect will be joining a dynamic, autonomous team delivering greenfield solutions … both internal and external) that will revolutionise service delivery and ownership within this organisation. This role would suit a Solution Architect who has a wide breath of experience (from sandboxing and functional requirement gathering through to solution design, test strategies and service design) who relishes ...

Contract User Researcher/Service Designer We are recruiting for a User Researcher/Service Designer to join a focused three-person squad alongside a Tech Lead and a Product Analyst, refining, validating, and sizing discovery epics to give executive leadership the confidence to fund and greenlight initiatives … with a dedicated focus on the North American retail network. Key Responsibilities Comprehensive & Observational Research: Drive the completion of a detailed, end-to-end service blueprint. Lead research to capture operational realities, including interviewing retailer network staff and directly observing lead handling across contact centres and sales teams (utilising ...

Dual National Sector: Government body Your new company You will be working with a government body on the Martyn's Law digital service. The service will enable organisations and individuals to understand whether Martyn's Law applies to them, submit required notifications and interact with regulatory processes. Your … Lead Performance Analyst, you will establish and embed a performance measurement capability for the Martyn's Law digital service.Working across product, user research, service design, engineering and SIA operational teams, you will define meaningful measures of service performance, establish analytics capabilities and turn data into actionable insights. ...

Role Title: Service Designer Duration: 3 month initial contract with likelihood of extension Location: Telford/Worthing. Hybrid 2 days per week onsite Rate: up to £483 p/d Umbrella inside IR35 Role purpose/summary Work collaboratively with user researchers, interaction designers, content designers and performance analysts … user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives Bridge organisational boundaries to help make designs ...

fellow returners. About the job you're considering We are looking for a junior-to-mid-level Interaction Designer to join our Experience Design community. You will work as part of a multidisciplinary team to design accessible, understandable and user-centred digital products and services. Much … work supports complex government and enterprise transformation, including services for our clients. You will be supported to refresh your interaction design skills, become familiar with current design tools and ways of working, and gradually take on greater responsibility as your confidence and experience develop. Your role Depending ...

OneAdvanced IT Services delivers managed IT, cloud and security services to large enterprise and public sector organisations across the UK, and as our Senior Service Transition Manager, you will make sure every move into our care is smooth, well planned and built to last. You will take services … from previous suppliers and in-house teams, for new customers and for existing customers adding new services. Reporting to our Head of Service Management & Reliability, you will have no direct reports. Instead, you will lead through influence, bringing project, technical, operational and supplier teams together behind one clear plan. ...

Experience Specialist to support their innovative Single Front Door pilot project. This exciting role offers a unique opportunity to influence user interactions and enhance service delivery, ensuring that feedback from approximately 100 pilot users is effectively captured and utilised. Role: User Experience Specialist Duration: 3 Months Location: Warwick … leaders alike. - Plan and facilitate interviews, workshops, and feedback sessions. - Coordinate participation and maintain clear records of feedback and actions. User Research & Insight Generation: - Design and deliver user research aligned with pilot objectives. - Develop research plans, interview guides, and feedback mechanisms. - Gather qualitative and quantitative evidence on user needs ...

roadmaps that support business growth, simplify our ITestate and manage technology lifecycles effectively. Alongside leading the function, you'll remain actively involved in solution design, using your expertise to identify and recommend technologies that deliver the right balance of value, resilience and operational sustainability. This is a fantastic opportunity … initiatives and options papers. Act as the point of escalation for Solution Architects and projects where a Solution Architect is assigned. Chair and facilitate Design Forum activities, promoting constructive challenge and continuous improvement. Lead the evaluation, selection and recommendation of solution options to support business requirements. Present architecture recommendations ...

with our expert multidisciplinary teams, stakeholders and senior leaders, you'll use data, insight and user research to drive decision-making, champion User Centred Design and lead transformational change. You'll be responsible for delivering measurable outcomes, tracking product performance and driving continuous improvement to maximise value and long … strong product culture focused on user needs, innovation and delivery excellence. And you'll make sure accessibility and inclusivity is at the heart of service design, so our services work for everyone. Please note: Regular travel to other DWP Digital hubs will be required as part of this ...

Experis is seeking a Service Designer for a 3-month contract in the UK, working in a hybrid mode with 2 days on-site. The role focuses on delivering high-quality, user-centred services across multiple government-facing areas, collaborating with researchers, designers, and developers. You will lead service design activities, create end-to-end service artefacts, and evangelise user-centred approaches to stakeholders. The position offers an initial contract with potential extension. #J-18808-Ljbffr ...

requirements that balance customer experience, dealership workflows, and architectural enablers. Triad Collaboration: Partner closely with the Tech Lead (feasibility) and the User Researcher/Service Designer (desirability and usability) to build comprehensive confidence in recommendations. Ensure user research findings directly steer feature prioritisation and that technical integrations align with ...

Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base. This is an excellent opportunity … senior engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You'll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes. What ...

technology advisor, you'll work closely with stakeholders across both Technology and the wider business to translate requirements into high-level solution designs, coordinating design activity throughout the project lifecycle. You'll bring clarity, challenge and direction to complex initiatives, ensuring solutions are aligned to architecture standards, business objectives … long-term technology strategy. Acting as the Design Authority for technology delivery, you'll provide architectural leadership across a diverse portfolio of projects, balancing innovation with risk, cost, supportability and operational excellence. This is an exciting opportunity to influence the future technology landscape ...

Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base. This is an excellent opportunity … senior engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You’ll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes. What ...

Solution Architect with end to end delivery capabilities (from requirement gathering to service design) is sought on a hybrid basis by a professional services organisation based in Birmingham. With large scale investment in technical innovation this Solution Architect will be joining a dynamic, autonomous team delivering greenfield solutions ...

flexible working arrangements, generous annual leave and the Arts Council Retirement Plan - a final salary pension. You will contribute to user-centred product and service design across the Transformation programme, helping collect evidence, understand user needs, coordinate activities and document learning for #J-18808-Ljbffr ...

site contact days with other members if the team, normally 1-2 days a week. You will contribute to user-centred product and service design work across Arts Council England. This will support organisation's Transformation programme to deliver services that work well for colleagues, applicants ...

refinement engagement for one of our premier automotive clients. Working in a tight-knit triad alongside a Tech Lead and a User Researcher/Service Designer, you will evaluate visionary themes of lead enrichment information to build confidence in their commercial viability, desirability, and feasibility. Your primary mission … requirements that balance customer experience, dealership workflows, and architectural enablers. Triad Collaboration: Partner closely with the Tech Lead (feasibility) and the User Researcher/Service Designer (desirability and usability) to build comprehensive confidence in recommendations. Ensure user research findings directly steer feature prioritisation and that technical integrations align with ...

that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Description Job Title: Digital - Service Designer - One Login for Government Duration: 6 months Location: Telford with 2 days/week in office Clearance Required: BPSS Pay Rate … inc.(PAYE through FCSA Umbrella) Job Description: One Login are looking for a Service Designer to support the many phases of work we currently have (Phase1A, Phase1B & Phase2) to accelerate the delivery of the work. The work will include shaping and helping to deliver New Organisations, Verification, Converting Orgs ...