6 of 6 Service Design Jobs in the West Midlands

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design) Duration: 6 Months (ext. options) Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month) Rate: £550 pd (umbrella) Key Accountabilities … Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service click apply for full job details ...

prioritised. - Develop recommendations and an initial roadmap for future transformation and improvement activity. - Work collaboratively with colleagues across change, programme management, business analysis, service design, digital and operational teams. - Provide constructive challenge and bring pace, structure and momentum to the work. - Ensure senior leaders have a clear understanding … confidently at senior level and combine strategic thinking with practical delivery. You will be able to demonstrate: - Transformation leadership: Significant experience leading business transformation, service improvement or organisational change within a complex organisation. - Process and service improvement: Strong experience mapping and analysing complex end-to-end processes, identifying ...

functional activities, identify opportunities for enterprise-wide technology change, and provide leadership for the delivery of those change initiatives. Drive continuous improvement in portfolio, service and capacity management, keeping abreast of industry best practice, setting policy and standards, embedding efficient ways of working, and providing direction … leading structured quarterly planning cycles that bring clarity, alignment and accountability. Proven ability to lead and facilitate discussions with senior stakeholders, including Heads of Service, Digital Services leadership teams and executive audiences, confidently accepting challenge, providing constructive challenge in return, and bringing clarity to complex or constrained situations. Demonstrates ...

Information Systems (Systems, Operations & Change) Location:Walsall Operational Excellence at The Mercian Trust The Operational Excellence Department sits within the Finance, Business and Operations service of The Mercian Trust, bringing togetherIT, Communications & Marketing, Data Science, and User Experienceinto a single service dedicated to enabling exceptional outcomes … schools. Drawing onexpertiseacross technology, data, communications, service design and digital innovation, the team works collaboratively with school leaders,educatorsand support staff to make systems simpler, decisions smarter and services more effective. The department leads strategic transformation projects, develops trust-wide digital capability, strengthens communication and engagement, and ensures ...