Ofgem to ensure safe, affordable, sustainable energy for UK consumers and contribute to the Net Zero transition. Our expanding team offers new roles in Service, User, and Interaction Design with learning opportunities in the DDaT field. Enjoy hybrid working flexibility and impact energy solutions in a dynamic setting. … implementation of government schemes aimed at achieving policy outcomes that support the Net Zero initiative. The chosen candidate will collaborate extensively with user-centred design peers and multidisciplinary digital delivery teams. Additionally, the senior interaction designer will play a pivotal role in aiding the development of Ofgem's interaction … design community. This involves offering leadership, mentorship, and support to less experienced designers. As a senior designer, your role will involve collaborating with Product Managers and Service Owners to evolve design concepts. You will be responsible for setting the direction and ensuring the quality of designmore »
Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … experience required: Experience in setting up and leading a 24/7 global Customer Success/technical support function Demonstrated experience in effectively managing Service Desk systems, showcasing a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience in more »
will be an advocate for users as we transform OFGEM.GOV.UK The successful candidate will: Plan, prepare and lead user research activities to support the design, development and iteration of digital services. Develop user centred methods that provide actionable insight to improve audience engagement as we transform our digital services. … share an understanding of our audiences. Developing and delivering user testing to support website transformation. What we need from you Experience of user centred design practices for website development. Experience of designing, facilitating and analysing contextual research studies. Experience of in a wide range of user research methods Excellent … transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. As Senior User Researcher you will plan, design and carry out research activities with users that help us get a deep understanding of the people that use ofgem.gov.uk and related platforms. The more »
