3 of 3 Service Design Jobs in Glasgow

Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯

design. All underpinned by technology created with purpose. YOUR ROLE As a Digital Solution Architect, your primary focus will be working within a product design or development team to architect solutions for our clients. You will handle new or existing IT services that require innovative solutions and potentially radical … transformations to meet customer expectations for digital offerings. Key Responsibilities: Solution Design: Architect end-to-end solutions, mapping the underlying capabilities needed to build them. Standards Compliance: Ensure solutions meet required architecture standards, patterns, or blueprints. Technical Support: Provide necessary technical support to scrum teams and the product design … Spikes using cloud-based solutions to prove specific aspects of a solution's value to clients. Hands-On Experience: Collaborate effectively with UX and Service Designers and developers to design, implement, and support rapid iterative development. As part of your role you will also have the opportunity to More ❯

Senior Service Designer Location: Glasgow (3 days onsite, Tuesday-Wednesday-Friday) Length: 6 months PAYE only Overall purpose of the role At Barclays, we're transforming the way our colleagues experience work - and we're looking for a hands-on Service Designer to help lead the charge. This … stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog development and user-centred design. Operate as part … house transformation team , not just as an advisor - this is about being in the delivery, not on the sidelines. Skills A true hands-on service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation More ❯