17 of 17 Service Design Jobs in Scotland

Advert Innovation Team, Falkirk Council We are looking for a Service Designer to join our Innovation team at Falkirk Council. This is a hybrid working post. You can work from home and from our local office at The Foundry in Larbert. Who are we? The Innovation team works across … Council to improve the quality, accessibility, and efficiency of services for residents and staff. We use service design and technology to: Develop innovative digital solutions that meet business and customer needs Co-design services with users using service design approaches Challenge existing processes and ways ...

looking for a User Experience Designer (Grade 4) to join our IS Projects Team, working with the Senior UX Designer to champion user-centred design across the Universitys digital applications. This is a broad role spanning the full UX lifecyclefrom research through to end designwithin the teams Service Design function, where you will follow and champion the methodology. What were looking for As a User Experience Designer, you will champion user-centred design across the University, working with stakeholders to translate complex needs into intuitive, accessible digital experiences. Youll lead user research, develop user journeys ...

looking for a User Experience Designer (Grade 4) to join our IS Projects Team, working with the Senior UX Designer to champion user-centred design across the Universitys digital applications. This is a broad role spanning the full UX lifecyclefrom research through to end designwithin the teams Service Design function, where you will follow and champion the methodology. What were looking for As a User Experience Designer, you will champion user-centred design across the University, working with stakeholders to translate complex needs into intuitive, accessible digital experiences. Youll lead user research, develop user journeys ...

looking for a User Experience Designer (Grade 4) to join our IS Projects Team, working with the Senior UX Designer to champion user-centred design across the Universitys digital applications. This is a broad role spanning the full UX lifecyclefrom research through to end designwithin the teams Service Design function, where you will follow and champion the methodology. What were looking for As a User Experience Designer, you will champion user-centred design across the University, working with stakeholders to translate complex needs into intuitive, accessible digital experiences. Youll lead user research, develop user journeys ...

looking for a User Experience Designer (Grade 4) to join our IS Projects Team, working with the Senior UX Designer to champion user-centred design across the Universitys digital applications. This is a broad role spanning the full UX lifecyclefrom research through to end designwithin the teams Service Design function, where you will follow and champion the methodology. What were looking for As a User Experience Designer, you will champion user-centred design across the University, working with stakeholders to translate complex needs into intuitive, accessible digital experiences. Youll lead user research, develop user journeys ...

looking for a User Experience Designer (Grade 4) to join our IS Projects Team, working with the Senior UX Designer to champion user-centred design across the Universitys digital applications. This is a broad role spanning the full UX lifecyclefrom research through to end designwithin the teams Service Design function, where you will follow and champion the methodology. What were looking for As a User Experience Designer, you will champion user-centred design across the University, working with stakeholders to translate complex needs into intuitive, accessible digital experiences. Youll lead user research, develop user journeys ...

February 2026 As a UX Manager/UX Lead, you will take a central role in shaping, embedding, and maturing User‐Centred Design (UCD) practices across several large‐scale programmes. This is a genuine greenfield opportunity where you will help define the standards, frameworks, and ways of working that … will underpin a new UCD capability from day one. You will influence how research, service design, accessibility, and usability practices are adopted across the organisation, ensuring that UCD becomes a core part of the delivery approach rather than an afterthought. In addition to providing strategic direction, you will ...

experience, data maturity, modern workplace, or operational efficiency) that map to the business plan. Promote a digital-first way of working (agile, user-centred design, data-driven). Work with business leads, IT leads and system architects to prioritise projects on the SPEN digital roadmap to determine appropriate strategic … approach to programme implementation by the delivery teams. Ensure that strategic requirements are reflected in the design and procurement of new IT solutions Identify, plan, and manage the interdependencies between workstreams and other Transformation projects. Build and maintain the transformational roadmap Translate strategic priorities into a multi year transformation ...

premier design consultancy in Central Scotland is looking for a UX Manager/Lead to guide and mature User-Centred Design practices across large-scale programmes. This role involves leading UCD strategy, mentoring a small UX team, and shaping frameworks for effective delivery. Candidates should have a strong … background in UX research, service design, and usability testing. The position offers a competitive salary and comprehensive benefits, along with support for personal development. #J-18808-Ljbffr ...

vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead, to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape. The Role … Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user ...

vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead, to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape. The Role … Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user ...

vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead, to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape. The Role … Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user ...

vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead, to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape. The Role … Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user ...

vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead, to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape. The Role … Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

need, not just what they ask for• Manage, mentor, and grow the platform team, with additional headcount planned for this year• Make high-impact design decisions and bring in third-party technologies where appropriate to accelerate the platform roadmap What We're Looking For Our client is open … native architectures• Experience leading or architecting a SaaS platform — whether as a tech lead, chief engineer, principal architect, or platform lead — with responsibility for design decisions and third-party technology selection• Hands-on familiarity with cloud-native technologies including AWS, Kubernetes, Django, and React, plus a solid grasp ...