23 of 23 Service Design Jobs in Scotland

Apply: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail JobId=1218Employer: Ministry of JusticeJob summaryThis position is based NationallyJob descriptionLead Service ArchitectLocation: National*Closing Date: 30th SeptemberInterviews: W/C 12th October (subject to change)Grade: G6(MoJ candidates who are on a specialist grade, will … RolePlease note this role requires you to pass Security Check clearance. Please click on the link for details. We’re recruiting for a Lead Service Architect here at Justice Digital, Data and Science to be part of our warm and collaborative Technology Services Delivery (TSD) team.As Lead Service ...

Service Designer: Colleague Experience & CRM Transformation Duration: 6 months, with potential for extension Location: Edinburgh, 2 days per week onsite Role Summary Experienced Service Designer required to support a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems. The successful candidate will … combine strong service design expertise with practical experience across operations, colleague experience and CRM/platform transformation. They will work across complex stakeholder environments to understand current journeys and processes, identify pain points and opportunities, and translate user needs into practical service and system improvements. ...

DWP. Digital with Purpose. Join DWP as a Service Designer and help shape inclusive, user-centred services that support millions of people across the UK, solving complex challenges and delivering meaningful improvements to essential public services every day. Our DWP Digital teams use fresh ideas and leading-edge tech … designing end-to-end services that solve complex problems while balancing user needs, business goals and policy objectives. A strong understanding of evidence-based service design methods, using research, insight, storytelling and visualisation techniques to deliver better outcomes. The ability to influence and collaborate with stakeholders ...

with Purpose. Increase your chances of an interview by reading the following overview of this role before making an application. Join DWP as a Service Designer and help shape inclusive, user-centred services that support millions of people across the UK, solving complex challenges and delivering meaningful improvements … designing end-to-end services that solve complex problems while balancing user needs, business goals and policy objectives. A strong understanding of evidence-based service design methods, using research, insight, storytelling and visualisation techniques to deliver better outcomes. The ability to influence and collaborate with stakeholders ...

will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products.You will champion inclusive design practices throughout our project lifecycles, ensuring solutions … accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. ...

always has clear, well-defined work in front of them. The Role This is an operational product ownership role sitting at the intersection of service design, engineering, and client delivery. You'll sit inside the delivery team, attend standups, run refinement sessions, write stories, resolve blockers, and make … clarify requirements, unblock delivery, and support sprint execution Triage incoming requests from clients and internal teams into well-defined backlog items Work with service designers and user researchers to ground delivery in user needs and service evidence Distinguish between product configuration choices, service design issues, policy ...

central government. This role needs a strong delivery professional who thrives in fast-paced environments, with a deep understanding of Agile methodologies, the GDS Service Standard, a proven track record in the public sector, and a passion for driving digital transformation to serve the public effectively. As a Technical … technology to improve efficiency, citizen engagement, and resilience.Types of work you would be involved in: GDS Compliant & Personalised Citizen Services: You will support the design and implementation of citizen-facing digital services, ensuring compliance with GDS Service Standards while helping build in personalisation and proactive features to anticipate ...

deeply embedded within our DNA. Invest in us and we’ll invest in you!. Job Description As a Senior Interaction Designer, you will design how users interact with digital services—defining flows, behaviours, and interface patterns that enable intuitive, accessible experiences. Working as part of multidisciplinary teams … will translate user needs and service requirements into clear interaction models, ensuring that services are usable, consistent, and aligned with modern design standards. You will play a key role in bridging design and engineering—ensuring that interactions are not only well designed, but also technically feasible ...

managed services. This is a senior leadership role combining people development, technical assurance and customer engagement. You will lead and develop our Technical Service Architects, provide guidance and support to senior technical colleagues, and ensure consistently high standards across solution design and delivery. Working closely with Practice Leadership … Operations and our Project and Service Delivery teams, you will oversee technical roadmaps, design governance and continuous service improvement, while helping develop and evolve the services and capabilities we take to our customers. You will also act as a trusted senior advisor to our customers, supporting strategic ...

digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact. Role overview We’re looking … large-scale public sector digital transformation programme. This is a significant initiative focused on replacing legacy, paper-based processes with a modern digital service, offering a genuine opportunity to contribute to work that has real-world impact at national scale. The platform is a headless, API-first solution built ...

Supplier Management Practice ensures:Suppliers and their performance are managed appropriatelySourcing strategy aligns to HMRC objectivesSupplier relationships are robust, transparent and compliantValue, innovation and service continuity are realisedRisk and dependency are understood and controlledWebinars17th September 15:00 -Head of Supplier Management Pillar - Information Session – Fill in form21st September … across the segmented suppliers are managed with both teams working collaboratively with the customer at the heart. Collaboration required with wider CDIO stakeholders, Including Service/Product/Platform Owners, Commercial, Finance Business Partners and Business Units to clarify roles, responsibilities and ownership across your contracts.Ensure relationships are managed ...

Supplier Management Practice ensures:Suppliers and their performance are managed appropriatelySourcing strategy aligns to HMRC objectivesSupplier relationships are robust, transparent and compliantValue, innovation and service continuity are realisedRisk and dependency are understood and controlledWebinars17th September 15:00 -Head of Supplier Management Pillar - Information Session – Fill in form21st September … across the segmented suppliers are managed with both teams working collaboratively with the customer at the heart. Collaboration required with wider CDIO stakeholders, Including Service/Product/Platform Owners, Commercial, Finance Business Partners and Business Units to clarify roles, responsibilities and ownership across your contracts.Ensure relationships are managed ...

including performance, utilisation and resource management Programming and scripting, such as Python, Bash or Go Monitoring, observability and SRE practices Secure, resilient and scalable service design Authentication, access control, rate limiting and service integration Technical documentation and operational guidance Security Clearance You must be eligible for full ...

days per week in Glasgow The Role As a Data Business Analyst, you will support a number of critical workstreams across Operating Model Design, Data Quality, Data Dictionary and Data Taxonomy initiatives . Key Responsibilities Lead requirements elicitation, analysis and traceability activities across multiple workstreams. Produce and maintain business … delivery environments. Advanced stakeholder management and workshop facilitation skills. Strong user story development and backlog refinement experience. Experience producing user journey maps and supporting service design activities. Knowledge of operating model design and business transition processes. Strong data analysis, data mapping and impact assessment experience. Experience delivering ...

Pension, Benefits Hybrid WORKING Location: Manchester; Bristol; Leeds; Glasgow; Birmingham; , Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher User Research | Service Design | Digital Transformation Location: UK Wide (Hybrid Working) Salary: £55,000 - £66,000 + Benefits Package About the Role We're supporting a leading … across the public and private sectors. You'll work as part of multidisciplinary Agile teams, helping organisations better understand their users, validate assumptions and design services that create meaningful outcomes. This role combines hands-on research, stakeholder engagement and leadership responsibilities, making it ideal for experienced researchers looking ...

Social Security Scotland currently has an exciting opportunity for a Business Analyst to join our Engineering and Cloud Service branch within our Digital, Delivery & Change division. The Digital, Delivery & Change division delivers the infrastructure, capability and digital solutions that support Social Security Scotland's services. In this role … needs. You will establish, manage and optimise the requirements that drive cloud infrastructure and integration delivery across AWS platforms and Integration Platform as a Service (IPaaS) technologies such as Boomi. This is an excellent opportunity for someone with existing technical awareness who is keen to further develop their knowledge ...

user stories and acceptance criteria Support product delivery teams in an Agile environment Translate complex business needs into clear and actionable requirements Contribute to service design and continuous improvement activities Essential Skills & Experience Proven experience as a Business Analyst within the public sector Strong requirements gathering and stakeholder ...

hands‐on senior role with real architectural scope, active cross‐functional collaboration, and strong support for internal mobility and upskilling. Job responsibilities Design, build, and maintain backend services and data pipelines in Python that load firm knowledge into a knowledge graph and vector store Build and evolve the serving … across the firm, including enterprise AI and large language model gateways Own quality across your components: automated testing, code reviews, observability, and resilient, secure service design Partner with Corporate Technology AI, product, and data science colleagues to translate concrete use cases into working, measurable capabilities Contribute to design ...

programmes, ensuring products and services are shaped by genuine user insight. You'll work closely with multidisciplinary teams and senior stakeholders, championing user-centred design from discovery through to delivery. Responsibilities Plan and lead qualitative and quantitative user research across the full product lifecycle. Turn research findings into clear … actionable recommendations for product and design teams. Work closely with designers, developers and Product Managers to shape user-centred digital services. Facilitate workshops and present research findings to stakeholders at all levels. Champion inclusive research practices and accessibility throughout delivery. Mentor and support junior researchers, helping develop research capability ...

large-scale public sector programme in Scotland. You will define end-to-end network architecture across the national platform and SWAN-based systems, shaping service design and working with a multidisciplinary team to deliver secure, scalable cloud-native solutions on AWS. #J-18808-Ljbffr ...

Infotel UK is seeking an experienced ITSM Consultant to help clients analyze, design, and implement ITSM frameworks aligned with business goals. You will drive ITSM projects using best practices and industry standards, with responsibilities spanning service design, transition, and governance. The role requires strong ITIL knowledge, hands ...

strong background in discovery techniques - requirements gathering, user journeys, process flows A proven background in product/services outcomes either as a Product Owner, Service Designer, Product Analyst, Digital Consultant or Business Analyst Worked in directing and leading AI Activities A strong background in analysis and working across multiple ...

Lloyds Bank plc in Edinburgh is seeking a Service Designer on a 12‐month fixed-term contract. The role is full-time with hybrid working, requiring regular presence at office sites as per the Flexibility Works policy. You will work in agile teams to uncover priorities, visualise outcomes, define ...

Pontoon is seeking a hands-on Service Designer to join a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems in Edinburgh. The role combines design delivery with practical change management across multi-stakeholder teams. You will map journeys, identify pain points … translate user needs into actionable service and system improvements, supporting CRM and platform changes while enabling training and adoption. #J-18808-Ljbffr ...