1 of 1 Service Design Jobs in Goole

Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer operations … roles, ideally within healthcare, telecare, technology-enabled care, or critical services. You will have a deep understanding of service design, customer success management, contact centre excellent and demonstrable success of leading customer transformation programmes. You will have a customer-first approach, but with strong commercial acumen, able to More ❯