25 of 25 Service Design Jobs in Manchester

Please note this role is 3 days on site per week at any of these locations Manchester/Leeds/Sheffield/Birmingham Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role … will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues. The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making ...

Experience Design Principal Application Deadline: 30 November 2026 Department: Strategy & Design Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: £80,000 - £90,000/year Description Our Experience Design Principals lead and deliver complex client engagements across our public … sector portfolio. Sitting within the Experience Design Practice in our Strategy & Design Service Line, they work alongside leadership peers in Advisory & Change and Product & Innovation to deliver holistic outcomes. We're looking for "T-shaped" experience design leaders whose careers have been built around designing digital ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

SENIOR SERVICE DESIGNER £70,000 - £82,320 + Excellent Benefits, Healthcare Options & Bonus Lead. Shape. Transform. Make a Difference. Hybrid Working | Manchester Are you an experienced Senior Service Designer with active SC clearance looking for your next opportunity? Join a leading global IT consultancy and play … role in delivering high-profile public sector digital transformation programmes. You'll have the opportunity to tackle complex challenges, influence service strategy and design intuitive, accessible, user-centred services that make a genuine difference to people's lives. WHAT YOU'LL BE DOING Leading end-to-end service ...

Gold Group is recruiting a Lead Service Designer to drive end-to-end service design for complex digital services across Manchester, Leeds, Sheffield, and Birmingham. You will lead service design activities, collaborate with cross-functional teams, translate policy and user needs into practical solutions … guide governance aligned with the Government Service Standard. The role involves shaping service outcomes, delivering artefacts and recommendations, and coaching teams in user-centred design #J-18808-Ljbffr ...

Alten Group in early 2022. Your main day to day responsibilities will be: ● Identifying, developing, and using best practice and standards to design services consistent with the rest of government ● Advocating for users and understanding user needs to design simple, effective, and accessible services ● Creating service maps … blueprints, and other concepts ● Mapping user journeys, processes, and visualising design problems ● Articulating and solving complex problems, from end to end and surface to core ● Communicating concepts to users and stakeholders ● Selling your ideas with persuasive storytelling ● Experience with the GDS/GOV.UK style guide and service design ...

HIRING: SENIOR SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

looking for a M365 Application Engineer to join our Digital, Technology and Data team in Manchester. We’ll look to you to design, deliver and support change across our cloud collaboration platforms (e.g. Microsoft 365), ensuring services are transformed, configured, governed and managed effectively. Why this role matters … M365 Engineer at Co-op you’ll work with colleagues across our wider Digital Technology & Data (DT&D) team; using your expertise in collaboration service tooling to design and deliver technical change, improve and optimise our cloud collaboration services, implement appropriate controls and risk mitigations, and increase ...

value of up to £11,300 Salford Published on 3 November 2026 Deadline 16 November 2026 About the job Job summary As aLead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported … required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking Building on extensive experience in the area, you will apply control and rigour ...

assessment artefacts including dependency maps, supportability assessments, risk registers, and transition readiness reports. Identifying architectural risks, technical debt and operational dependencies that may impact service transition or ongoing support. Defining remediation actions and transition exit criteria required for service acceptance. Collaborating with client stakeholders, incumbent suppliers, and internal … delivery teams to facilitate knowledge transfer and document critical application dependencies. Supporting operational service design by documenting ownership models, escalation paths, recovery responsibilities, and support boundaries. Ensuring architecture documentation, support documentation and operational procedures are aligned and fit for managed service operations. Providing architectural governance throughout transition ...

careers@servisbot.com About the role We’re looking for a practical, customer‐focused and AI‐curious Business Analyst to help us design and deliver AI agent solutions for our customers. This is not a standard BA role where you simply gather requirements and pass them on. You’ll work … with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You’ll sit between customers, Customer Success, Product and Engineering. Your job will be to turn messy business problems into clear ...

Deputy Director Digital Standards & Inclusive Design 3-month contract | Up to £985 per day | Inside IR35 Manchester - minimum 2 days per week onsite | BPSS We're seeking an experienced senior digital transformation leader to join a central government organisation and lead the refresh of its digital service standards. … This is a senior leadership role focused on broadening the standards beyond individual GOV.UK transactions, creating a practical framework for wider digital public-service redesign and transformation. You'll lead a multidisciplinary team of around 15 and work across government and the wider public sector to build engagement, establish ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centered service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … teams to gather, document, and refine business and technical requirements.You'lldefine problems, articulate opportunities, and shape clear solutions to align with clientobjectives. Support the design of as-is and to-be processes by mapping user journeys, analysing pain points,risksand opportunities for improvement. Conduct market and user research, applying ...

help guide technical decision-making across multi-customer and multi-vendor environments. Beyond resolving immediate issues, you’ll use your expertise to strengthen service resilience, develop technical capability across the team and identify opportunities for automation and continuous improvement. You’ll be a trusted technical advisor to engineers, customers … point for complex technical issues. Leading the technical resolution of complex and critical P1/P2 security incidents, providing clear technical direction through to service restoration. Providing specialist troubleshooting where incidents cannot be resolved through standard operational or 2nd-line support. Leading or providing technical assurance for complex ...

such as DWP, MoJ, DfE, MoD, and ONS. You will be a leader of leaders, coaching Senior Product Managers and advocating for user-centred design across government. Hippo will provide exciting opportunities to represent the product function at the executive level, influence key departmental stakeholders, shape policy, and lead … internal teams, external partners, and senior stakeholders, successfully presenting compelling, evidence-based business cases to senior civil servants. Demonstrate authoritative knowledge of the GDS Service Standard, championing best practices at an organisational level, and successfully overseeing portfolios of products through GDS service assessments across Discovery, Alpha, Beta ...

with our expert multidisciplinary teams, stakeholders and senior leaders, you'll use data, insight and user research to drive decision-making, champion User Centred Design and lead transformational change. You'll be responsible for delivering measurable outcomes, tracking product performance and driving continuous improvement to maximise value and long … strong product culture focused on user needs, innovation and delivery excellence. And you'll make sure accessibility and inclusivity is at the heart of service design, so our services work for everyone. Please note: Regular travel to other DWP Digital hubs will be required as part of this ...

Month Contract - Manchester (Hybrid) - SCC Flex Contract We are seeking an experienced User Researcher to support a large-scale programme and to influence service design, product priorities, and user outcomes through evidence-based research. Your responsibilities as the User Researcher: Conduct user research with stakeholders and end users … understand needs and service demand. Identify barriers, pain points, and opportunities for service improvement. Assess accessibility, inclusivity, and potential user exclusion risks. Gather evidence to support prioritisation and delivery decisions. Translate research findings into practical recommendations for teams and stakeholders. As a successful User Researcher, you will have ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … that can reason, retrieve data, call tools and take action. You will work with clients to assess AI security risks, threat model agentic workflows, design practical controls, and identify where AI can safely improve cyber security operations. This may include supporting secure AI adoption, reviewing LLM-based applications, advising ...

matters and own the outcome.As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expertscombine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.Our clients adapt and transform, and together we achieve enduring results. … offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Join ourData Science team, part ofDigital & Data,working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … CloudWatch Creating and automating virtual machines in the cloud deployed on compute instances Implementing other cloud infrastructure and networking required to host a digital service, including storage, firewall and network configuration High availability, business continuity and disaster recovery solutions in the cloud Deploying serverless functions E.g. AWS Lambda ...

through to secure APIs, backend services and production systems. Working within a cross‐functional agile environment, you’ll help shape architecture, engineering standards and service design whilst partnering closely with product, platform and engineering teams. You’ll be involved throughout the entire software development lifecycle, from design ...

role for someone who wants to build real AI-powered agents that solve practical business problems. You’ll work with experienced team members to design, configure, test and improve AI agents used in customer service, operations and business workflows. You do not need to be a senior developer … clear communication and hands‐on AI tool usage rather than deep AI research credentials. Current entry‐level roles in this space emphasize practical workflow design, experimentation with AI tools, documentation, adoption support and solving business problems with AI. You’ll sit within our Customer Success team whilst collaborating with ...

Service Lead Salary: Up to £90,000 | Manchester or Inverness/Nairn | 5 days on-site The Role We're looking for a hands-on IAM Service Lead to oversee the day-to-day operation of a complex Identity and Access Management environment within a highly secure client … troubleshooting, incident resolution and team supervision. You'll need to be comfortable working directly with the technology rather than focusing solely on architecture or service design. Key Responsibilities Lead day-to-day IAM operations and provide 2nd/3rd line technical support. Troubleshoot complex identity, authentication and access issues ...

take the next step in your career? Join a technology and managed services provider delivering transformation solutions across AI, data, cybersecurity, networking, and service design. The organisation helps customers improve performance through specialist expertise, innovative technology, and outcome-focused solutions. This company is seeking a Service Delivery Specialist … manage a portfolio of CCaaS clients, with a focus on the NICE-CX1 platform. This client-facing role involves building strong stakeholder relationships, supporting service delivery, and working proactively with customers while collaborating within a team focused on long-term development and growth. Responsibilities: Managing a portfolio ...

hosted models, agentic frameworks and agentic builders integrated into other technology solutions. They use third party products and integrations where useful, but they also design and build their own bespoke systems either when the problem requires or when it makes sense commercially. They generally build their backend systems … motivation to continue to learn how to build effective AI and agentic systems. Key Responsibilities Working directly with the Head of AI & Data to design, develop, deploy and scale AI and agentic AI systems that solve real-world problems, both for clients and internally. Collaborate with service designers ...