18 of 18 Service Design Jobs in the North West

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯

Service Designer (SC Eligible) Salary: £50-70K + Benefits Location: Manchester (hybrid – 1 day per week onsite) Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You’ll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact. What You … ll Do Lead and contribute across the full service design process – from ideation and discovery through to prototyping, testing, and delivery. Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout. Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers. Create service design artefacts such as user … journeys, blueprints, personas, and service concepts that communicate complex ideas clearly. Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences. Identify opportunities for innovation and continuous improvement within existing services. Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community. What You’ll Bring More ❯

Mastek is seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology … in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth. Key responsibilities: User-centred design leadership and strategy Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts Recommend … project problems, scopes, and success criteria to diverse audiences through compelling communication Respond to challenges, guiding and supporting the team to resolution Support clients through all phases of the design process, from ideation to implementation Stakeholder management Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and More ❯

Mastek is seeking an experienced Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. … user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content. Key responsibilities: Content Design Leadership and Strategy Contribute to the creation of user-centred content strategies for services and products, ensuring content is clear, consistent, and accessible. Work closely with service designers … researchers, interaction designers, and other specialists to develop content that meets both user needs and business goals. Ensure content aligns with style guides, accessibility standards, and GDS/NHS service design principles where applicable. Identify content gaps and opportunities within projects and provide recommendations for improvements. Shape and maintain content models, ensuring consistency and scalability across large services More ❯

Mastek is seeking an experienced Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. … user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content. Key responsibilities: Content Design Leadership and Strategy · Contribute to the creation of user-centred content strategies for services and products, ensuring content is clear, consistent, and accessible. · Work closely with service designers … researchers, interaction designers, and other specialists to develop content that meets both user needs and business goals. · Ensure content aligns with style guides, accessibility standards, and GDS/NHS service design principles where applicable. · Identify content gaps and opportunities within projects and provide recommendations for improvements. · Shape and maintain content models, ensuring consistency and scalability across large services More ❯

We’re on the lookout for an Interaction Designer who’s passionate about creating intuitive, accessible, and meaningful user experiences. You’ll be joining a high-performing User-Centred Design (UCD) practice within a leading digital consultancy, a collaborative team of designers, researchers, and strategists delivering impactful work across both public and private sector projects. This is the perfect … opportunity for someone who thrives on solving complex design challenges, enjoys cross-functional teamwork, and wants to work on projects that make a real difference. What you’ll be doing Designing intuitive, user-friendly interaction patterns that make digital services accessible and engaging. Collaborating with researchers, content designers, and service designers to bring ideas to life through prototypes … wireframes, and user flows. Using insight and data to iterate and improve experiences, always putting the user first. Applying recognised accessibility and usability standards, including GDS design principles. Presenting ideas and design solutions to stakeholders, championing user-centred thinking at every stage. What you’ll need Solid experience in interaction design, UX design, or UI design More ❯

FinOps to drive cost efficiency and financial accountability across UKHSA's cloud platforms. This role sits within the Platform Engineering team and focuses on embedding FinOps principles within the design, delivery, and operation of cloud services. You will work closely with finance, engineering, and cloud governance colleagues to optimise cloud consumption, implement chargeback mechanisms, and support cost-aware service … Engineering team, influencing cloud usage behaviours and governance structures across the agency. You will: Own the cloud cost governance approach for AWS and Azure environments, ensuring accurate distribution of service costs across the organisation. Collaborate with business and technical stakeholders to support consumption forecasts, budget planning, and financial reporting. Lead on implementation of tooling and practices that allow for … use of automation and tagging policies to support cost attribution and operational transparency. Ensure FinOps capabilities are embedded across Continuous Integration/Continuous Deployment (CI/CD) pipelines, cloud service design, and operational workflows. Work with service owners to deliver meaningful insights on consumption efficiency and architectural improvement opportunities. Support procurement, licence, and subscription decisions with cost More ❯

looking for a user-focused Interaction Designer to help shape intuitive, accessible, and inclusive digital services that meet the needs of citizens. Working within a multidisciplinary team, you'll design end-to-end user journeys that align with Government Digital Service (GDS) principles, ensuring services are simple to use and deliver real public value. Key Responsibilities Design user-centred interfaces and interactions across web and mobile platforms Collaborate with researchers, developers, and service designers to iterate based on user feedback Apply GDS design patterns and accessibility standards to ensure consistency and usability Create prototypes and wireframes to test and communicate design ideas Champion design thinking and contribute to design critiques and … community practices Support service assessments and ensure designs meet GDS service standards This is a chance to make a real impact-designing services that improve lives and set the standard for public sector innovation. If you're passionate about user experience and public service, we'd love to hear from you. Please do get in touch to More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. Ensure compliance with digital service standards and accessibility More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of design and delivery capabilities for end-to-end … technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought leadership in complex bids and agreeing a strategic … approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating low-level design documentation in line with customer requirements More ❯

to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of design and delivery capabilities for end-to-end … technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought leadership in complex bids and agreeing a strategic … approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating low-level design documentation in line with customer requirements More ❯

Experience Modern front-end frameworks and templating tools. Proven ability to build accessible and high-performing interfaces. Familiarity with Agile methodologies, CI/CD pipelines, and Git. Understanding of service design and user-centred design principles. Experience working on large-scale systems with high user volumes. Excellent communication and collaboration skills. Experience in government or public sector More ❯

to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of design and delivery capabilities for end-to-end … technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought leadership in complex bids and agreeing a strategic … approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating low-level design documentation in line with customer requirements More ❯

Designers to join our success story in Manchester.As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of design and delivery capabilities for end-to-end … technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought leadership in complex bids and agreeing a strategic … approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating low-level design documentation in line with customer requirements More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … can expect to work with the following technologies to ensure scalable, high-performance applications: Cloud technologies: AWS What you can expect Apply object-oriented programming principles in Java to design and implement robust and scalable solutions. Utilise cloud technologies like AWS, and various data storage solutions. Embed your leadership skills to support team members and successful project implementation. Work … which your background might be better suited to. Minimum of 2 years' experience in Java software development Deep understanding of multi-threading concepts and performance optimisation. Proven ability to design, implement, and deliver complex software solutions. You thrive in problem-solving and analytical thinking You enjoy collaborating with multiple stakeholders in a fast-paced environment Additional information Quick video More ❯

Node.js), delivering microservices on our serverless and container platforms, and shaping reliable, secure, and observable services for a fast-moving fintech. You’ll collaborate with engineers across squads to design domain-driven services, evolve our API contracts, and ship features that are safe, testable, and easy to run in production. About Suits Me Suits Me® is a multi-award … API patterns Familiarity with SQL/NoSQL basics and data modelling Exposure to containers/Kubernetes and/or serverless concepts Curiosity about AWS managed services and cloud-native design A collaborative mindset, attention to detail, and enthusiasm for automation and continuous improvement Standout candidates will also... Demonstrate strong experience of developing Node.js/TypeScript application services Demonstrate good … knowledge of REST APIs, contract testing, and API versioning Understand fundamentals of authentication/authorisation (OAuth2, JWT) Be comfortable with event-driven and idempotent service design Have worked in a fintech or similar regulated financial environment Communicate clearly and work well in a hybrid, cross-functional environment Benefits Competitive salary 30 days holiday per year plus Bank Holidays More ❯

We’re looking for a creative and user-focused Content Designer to join a brilliant User-Centred Design (UCD) team working across large-scale public sector projects. The team is growing quickly and already well known internally for their high-quality delivery, collaboration, and genuine passion for making digital services simple, clear, and accessible to everyone. If you love … could be the perfect next step. What You’ll Be Doing Designing user-focused content across websites, services, and applications, making complex information easy to understand. Working closely with service designers, researchers, and developers to align user needs with organisational goals. Leading content audits, reviews, and testing to continually improve clarity and accessibility. Creating and maintaining tone of voice … content standards, and style guidance across multiple products. Collaborating with stakeholders to communicate ideas and influence content strategy decisions. Advocating for content design best practices and user-centred thinking across teams. What You’ll Need Experience working as a Content Designer, UX Writer, or Content Strategist. Strong understanding of user-centred design principles and accessibility standards. Experience designing More ❯