17 of 17 Service Design Jobs in the North West

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and align … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯

with strong UX expertise to shape intuitive, impactful digital experiences. In this role, you will: Support Discovery & Strategy – framing problems, testing ideas, and guiding your squad toward validated solutions. Design Holistic Experiences – owning the end-to-end user journey, ensuring our products deliver real value and feel effortless to use. Conduct & Guide UX Research – planning and running user interviews … usability testing, and embedding insights into every design decision. Facilitate Collaboration – leading workshops and design sprints to align stakeholders and accelerate discovery. Balance Business & User Needs – creating solutions that are desirable, feasible, and commercially viable. Elevate Design Quality – raising the standard for design craft and UX thinking across your squad and the wider community. Champion Design … experimentation, user engagement, and continuous learning. About You You are a passionate, discovery-led designer with significant experience in large, regulated organisations. You bring: Depth in UX and product design , with breadth across service design, user research, content design, design systems, or strategy. The ability to inspire and deliver innovative solutions through cross-functional teamwork. More ❯

with strong UX expertise to shape intuitive, impactful digital experiences. In this role, you will: Support Discovery & Strategy framing problems, testing ideas, and guiding your squad toward validated solutions. Design Holistic Experiences owning the end-to-end user journey, ensuring our products deliver real value and feel effortless to use. Conduct & Guide UX Research planning and running user interviews … usability testing, and embedding insights into every design decision. Facilitate Collaboration leading workshops and design sprints to align stakeholders and accelerate discovery. Balance Business & User Needs creating solutions that are desirable, feasible, and commercially viable. Elevate Design Quality raising the standard for design craft and UX thinking across your squad and the wider community. Champion Design … experimentation, user engagement, and continuous learning. About You You are a passionate, discovery-led designer with significant experience in large, regulated organisations. You bring: Depth in UX and product design , with breadth across service design, user research, content design, design systems, or strategy. The ability to inspire and deliver innovative solutions through cross-functional teamwork. More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/… planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as … usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for More ❯

elicitation mapping user journeys, gathering insights, and turning them into actionable product decisions. Collaborate with UX experts to test prototypes and validate solutions with real customers. Use Agile and Design Thinking to create products that deliver real business value. Champion the voice of the customer, ensuring usability, adoption, and ROI at every stage. What were looking for 4+ years … experience in a Product Management role. A strong track record of product discovery, delivery and launch . Deep experience in customer journey mapping, requirements gathering and service design . Skilled at bringing teams and stakeholders together to consensus on design, scope, and implementation. A natural collaborator with excellent communication and relationship-building skills. Experience in B2B or … and help us build something exceptional. SEO Keywords included: Product Manager Jobs Leeds | Product Manager Jobs Manchester | Hybrid Product Manager | Customer Journey Product Manager | Agile Product Manager | Requirements Gathering | Service Design | UX Product Manager | Digital Product Manager | Product Owner More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We re Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We’re Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We're Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

already be an expert in your field, in agile and a confident coach. You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as a leader. Your role in … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

Product Manager £51,000-72,000 GBP Hybrid WORKING Location: Leeds, Glasgow, Bristol, Birmingham , Manchester, North West - United Kingdom Type: Permanent About the Role Our client is a digital service design consultancy that partners with organisations to deliver digital products and services that work for everyone. They specialise in supporting large-scale digital transformation programmes across both public … and private sectors, with a strong focus on user-centred design and lasting impact. As a Senior Consultant specialising in Product , you will be a leader in agile product management, an advocate for user-first approaches, and a confident coach for teams and stakeholders. This role offers the opportunity to influence clients, shape digital strategies, and deliver high-profile … Benefits Package Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Access to Perkbox for discounts and perks. Life assurance and death-in-service cover. Flexible benefits scheme, with options for: Private health and dental cover Additional pension contributions Additional holiday allowance (up to 2 extra days) Wellbeing or charity contributions Reference: AMC More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

We are seeking a Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join our ITS Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and … access controls are embedded across our systems.Key Responsibilities Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQor SailPoint IdentityNow. Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation. Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards. Drive service design quality More ❯

We are seeking a Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join our ITS Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and … access controls are embedded across our systems.Key Responsibilities Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow. Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation. Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards. Drive service design More ❯

client is seeking a Contract Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join the Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. It plays a key role in shaping the University's IT landscape across information architecture, solution … ready IT services. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and access controls are embedded across our systems. Role - Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation … Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards Drive service design quality to ensure IAM solutions are scalable, maintainable, and user-centric. IAM-Focused Workstreams Experience required - Highly engaging & customer-focused Solutions Architect with excellent collaboration and influencing skills A solid technical foundation in IAM Hands-on experience with SailPoint solutions Comfortable More ❯

client is seeking a Contract Solution Architect with strong expertise in Identity and Access Management (IAM), particularly with SailPoint, to join the Strategy & Architecture team. This team leads architectural design and governance, translating IT strategy into actionable design principles, standards, and guidance. It plays a key role in shaping the University's IT landscape across information architecture, solution … ready IT services. The role will focus on IAM-related initiatives within the programme, ensuring robust identity governance and access controls are embedded across our systems. Role - Lead the design and implementation of IAM solutions, with a focus on SailPoint IdentityIQ or SailPoint IdentityNow Conduct stakeholder engagement, product fit/gap analysis, and produce High-Level Design documentation … Provide technical leadership in IAM architecture, ensuring alignment with organisational security and compliance standards Drive service design quality to ensure IAM solutions are scalable, maintainable, and user-centric. IAM-Focused Workstreams Experience required - Highly engaging & customer-focused Solutions Architect with excellent collaboration and influencing skills A solid technical foundation in IAM Hands-on experience with SailPoint solutions Comfortable More ❯

Impact at a National Scale Our client, one of the UKs most high-profile government departments, are looking for someone to help shape the future of a critical public service supporting millions across the country. Were looking for an outstanding Lead Software Engineer (Technical Lead) to provide hands-on leadership to digital delivery teams building and supporting core citizen … version control, and secure development. Champion technical excellence and ensure alignment to engineering standards. Mentor and guide engineers, fostering a culture of innovation and collaboration. Drive continuous improvement in service design, infrastructure, and DevOps practices. Present technical direction clearly to stakeholders and executive leadership. ? What Youll Need Were looking for someone who is technically strong and a natural … e.g. AWS, Terraform, GitLab CI, Jenkins). Proven experience leading engineering teams , including mentoring, code reviews, and setting best practices. Strong understanding of engineering assurance, version control, and secure design principles. Experience working in multi-disciplinary environments , engaging stakeholders and managing competing priorities. Strong communication, strategic thinking, and collaboration skills. Desirable: Background in government or regulated environments. Familiarity with More ❯

London £71,370 plus additional specialist pay allowance Published on 15 September 2025 Deadline 28 September 2025 Location Bristol, London, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern … the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge … public sector data for use by businesses, academia and the public sector. We are looking for a dynamic, passionate and experienced Head of Products and Services to lead the design, development, and delivery of user-centric data products and services within the National Data Library. The Head of Products and Services job is a key leadership role in the More ❯