1 of 1 Service Design Jobs in Preston

quality outputs aligned to customer and transformation objectives. Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey mapping and service design. Manage team priorities and workload to ensure focus on agreed objectives and successful delivery. Assess ideas and improvement opportunities from users and stakeholders … including pilots, cutovers, issue management and post-implementation review. Contribute to the use of business analysis and process modelling tools and techniques to support service improvement. Manage relationships with third-party telephony suppliers, ensuring successful delivery of customer-focused change initiatives through effective requirements management, testing, financial oversight ...