12 of 12 Service Design Jobs in Surrey

quality assurance (QA) and testing practices to guarantee high standards in any internally developed solutions. In this leadership position, you will drive user-centric service design and continuous improvement across all IT touchpoints for end users. Acting as the bridge between the IT function, technology delivery teams … Services: Establish and enforce robust QA and testing processes for internally developed services (e.g. AI agents, pro-code applications). Ensure each new service is rigorously tested (functional, performance, security) and meets high reliability standards before and after launch. Introduction of New Technologies: Lead the smooth rollout ...

user needs. You won't just be validating current performance; you will be building the data infrastructure and strategic roadmap required to support future service expansion. As a User Researcher you will be responsible for: Translate user research into actionable insights, creating detailed "As-Is" and "To-Be" journey … enhance the experience. Define and document business requirements, balancing project objectives with the need to increase first-party data collection for marketing optimization. Lead design walkthroughs with stakeholders, using compelling storytelling, evidence-based research, and design artefacts to justify decisions and drive the design direction. As Senior ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control … service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control … service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud and security … solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery, and technical teams. ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud and security … solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery, and technical teams. ...

strategy, ensuring compliance with national and local standards. Manage team resourcing, external partnerships and problem escalation. Key Responsibilities Drive digital transformation initiatives, including service design, form building, and automation. Champion user-centred design and accessibility across all digital services. Foster a culture of innovation, continuous improvement ...

client locations Salary: Up to £55,000 per year + benefits Security Clearance: Active SC clearance required Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you'll be central to uncovering the needs and behaviours of end-users and ensuring … designed with them in mind. You'll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities Design and lead research activities throughout the project lifecycle — from discovery to implementation Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys ...

client locations Salary: Up to £55,000 per year + benefits Security Clearance: Active SC clearance required Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you'll be central to uncovering the needs and behaviours of end-users and ensuring … designed with them in mind. You'll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities Design and lead research activities throughout the project lifecycle — from discovery to implementation Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys ...

programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed … management and delivery governance frameworks. Drive operational excellence by proactively identifying opportunities for improvement and supporting continuous enhancement initiatives. Work with team leaders and service product owners to refine how we deliver ITAM services. Recommend improvements to service design, templates, and tools to increase scalability and efficiency. ...

experienced User Researcher to join a high-profile Gov/GDS project. You'll play a key role in understanding user needs, shaping service design, and ensuring solutions meet accessibility and usability standards. What you'll do: Plan, conduct and analyse user research across the full product lifecycle … Produce clear, actionable insights for multidisciplinary teams Champion user-centred design and align work with GDS standards Collaborate with designers, product managers and technical teams Support usability testing, user journeys, personas and service mapping What you'll need: Proven experience as a User Researcher within government ...

experienced User Researcher to join a high-profile Gov/GDS project. You'll play a key role in understanding user needs, shaping service design, and ensuring solutions meet accessibility and usability standards. What you'll do: Plan, conduct and analyse user research across the full product lifecycle … Produce clear, actionable insights for multidisciplinary teams Champion user-centred design and align work with GDS standards Collaborate with designers, product managers and technical teams Support usability testing, user journeys, personas and service mapping What you'll need: Proven experience as a User Researcher within government ...