1 of 1 Service Design Jobs in Swindon

Resilient, Customer-Focused Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? At Thames Water, we're seeking a hands-on, results-driven Customer Service Delivery Manager -someone who leads with credibility, empathy, and … influence. You'll inspire through action and support your team through collaboration, not control. In this role, you'll oversee our Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you'll be doing as a Customer Service Delivery Manager You … to enhance customer satisfaction, reduce handoffs, and resolve issues at first contact. Championing change through thoughtful collaboration, not imposition-working cross-functionally to improve service delivery. Creating a culture of continuous improvement, where people feel supported, empowered, and valued. Strengthening relationships with key internal stakeholders to align strategies and More ❯