2 of 2 Service Design Jobs in Worcester

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control … service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident ...

client locations Salary: Up to £55,000 per year + benefits Security Clearance: Active SC clearance required Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you'll be central to uncovering the needs and behaviours of end-users and ensuring … designed with them in mind. You'll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities Design and lead research activities throughout the project lifecycle — from discovery to implementation Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys ...