1 of 1 Service Designer Jobs in Dunfermline

Lead Service Designer Edinburgh (2 days per week onsite) 6-month contract £700 per day (Inside IR35) Are you a strategic Service Designer who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers experience … their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the “bigger … updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. What we’re looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled at visualising complexity More ❯