2 of 2 Service Designer Jobs in Scotland

Join us as a Service Designer We’re looking for a service designer with proven expertise in creating insight-led service blueprints for complex processes and user-centered digital experiences. This is an opportunity to work in an environment where you’ll be challenged, trusted … You’ll be working within cross functional product teams to help deliver best in class solutions for our digital projects. Your role as a Service Designer will see you taking the lead in establishing new ways of working so that we can deliver new products within the Fintech … innovation space. Day-to-day, you’ll be: Designing and mapping service blueprints to address customer needs and improve internal processes Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain points and opportunities for improvement Collaborating with product and More ❯

Senior Service Designer Location: Glasgow (3 days onsite, Tuesday-Wednesday-Friday) Length: 6 months PAYE only Overall purpose of the role At Barclays, we're transforming the way our colleagues experience work - and we're looking for a hands-on Service Designer to help lead the … stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog development and user-centred design. Operate as part … house transformation team , not just as an advisor - this is about being in the delivery, not on the sidelines. Skills A true hands-on service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey More ❯