2 of 2 Service Desk Agent Jobs in Central London

1st Line Support - IT Service Desk Agent Shift Times: T he role is full-time (37 hour per week) You must be flexible Mon-Fri between 7 am- 7 pm. (remote working) Pay Rate : £12.60 Per Hour Location : London WC1V 6EA We are looking for a positive, flexible, and customer-focused individual to join our team as … a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for … appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS/Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other More ❯

A small and friendly hospitality IT/Tech company is currently looking for a temp or temp to perm Service Desk Coordinator. You will manage and allocate all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients. As the Service Desk … the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress. As the Service Desk Coordinator/Team Administrator your duties will include: Act as the first point of contact for customers support requests and third party companies Liaise with customers to … level (additional training provided) Add support tickets to the system and allocate Engineers to resolve Monitor the support tickets progress to ensure the Engineer is completing the work within service level agreements Keep customers updated on the progress of their support request and manage any enquiries they have Monitor team emails and messaging systems, replying or allocating to the More ❯