2 of 2 Service Desk Analyst Jobs in Bedford

Service Desk Analyst required! Salary: £37,000 to £39,000 Location: Bedford Hours: Monday - Friday 8am - 6pm An opportunity has arisen for a Technical Service Desk Analyst to join a friendly, supportive ICT/Technology Department. We are looking for an experienced and highly technical Service Desk Analyst who will be … highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, you and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests. You will be a senior member of the service desk team and provide high level support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service. More ❯

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Hybrid – minimum 50% in office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum? Important – Please Read Before Applying Without the following skills, CVs will not be considered : Extensive, proven experience in a senior service desk/2nd line role Strong expertise in … ITSM tools, scripting, and automation Good knowledge of Microsoft 365 (AzureAD/Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. This is a hands-on technical role that combines 1st line service desk responsibilities with advanced 2nd line support. … You’ll be supporting a wide range of technologies, mentoring junior colleagues, and contributing to projects and service improvements.Key Responsibilities Deliver 1st and 2nd line technical support for ICT incidents, service requests, and changes Ensure timely resolution of issues while meeting agreed SLAs Support and maintain user accounts, software deployments, and IT assets Proactively monitor system performance and More ❯