2 of 2 Service Desk Analyst Jobs in Bedford

Service Desk Analyst - Bedford Full Time Hybrid Salary - £38,000 Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies. Ensure support provided meets all defined service level agreements. … Manage and Support Provision of user, software and asset lifecycle management. Ensure resources are utilised effectively and ensure a quality service is delivered with best value for Council and customers. Progress of Incidents, Requests and changes against Key Performance Indicators (KPI). Ensure support provided meets all defined service level agreements. Project manage, under supervision of the Service Desk Lead, relevant projects with a hands-on approach, Ensuring that all interactions with users of the service are handled in an efficient and courteous manner. Support provided is of a professional standard ensuring that high levels More ❯

Service Desk Analyst - Bedford Full Time Hybrid Salary - £38,000 Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies. Ensure support provided meets all defined service level agreements. … Manage and Support Provision of user, software and asset lifecycle management. Ensure resources are utilised effectively and ensure a quality service is delivered with best value for Council and customers. Progress of Incidents, Requests and changes against Key Performance Indicators (KPI). Ensure support provided meets all defined service level agreements. Project manage, under supervision of the Service Desk Lead, relevant projects with a hands-on approach, Ensuring that all interactions with users of the service are handled in an efficient and courteous manner. Support provided is of a professional standard ensuring that high levels More ❯