2 of 2 Service Desk Analyst Jobs in Chippenham

Discover more at www.necsws.com Job Description Main Responsibilities: Recognize the importance of good timekeeping to ensure punctual login to the phone system and aid call management in line with service SLAs. Manage customer mailboxes and ensure timely logging of emails in the ITSM Tool. Accurately log all relevant incident/service request and request for change details according … Allocate categorization and prioritization levels based on customer contractual requirements. Provide first-line investigation and diagnosis, ensuring IT issues are reported to the appropriate teams and resolved promptly, meeting service level targets. Resolve basic hardware/software problems. Collect and record accurate information to assist the second-line team, using Quick Solutions where available. Resolve incidents/service … work, with 14 shifts every 28 days. Exact rotation details will be discussed during interviews. Qualifications Candidates must have first-line experience in providing IT services, demonstrating: Excellent customer service and influencing skills across various mediums. Knowledge of Microsoft Office Suite (Outlook, Excel). Flexibility and self-motivation. Decision-making and ownership skills. Strong communication skills. Attention to detail. More ❯

Discover more at www.necsws.com Job Description Main Responsibilities: Recognize the importance of good timekeeping to ensure punctual login to the phone system and aid call management in line with service SLAs. Manage customer mailboxes and ensure timely logging of emails in the ITSM Tool. Accurately log all relevant incident/service request and change requests according to documented … resolved promptly, minimizing disruption. Resolve basic hardware/software problems. Collect and record accurate information to assist the second-line team, using Quick Solutions where available. Resolve incidents/service requests classified as First-Line-Fix, such as password resets and account reactivations/deactivations. Keep users informed of progress, especially after SLA breaches. Close all resolved incidents and … shifts every 28 days. Exact rotation details will be discussed during interviews. Qualifications You must have first-line experience in providing IT services to users, including: Excellent customer service and influencing skills across various communication mediums. Knowledge of Microsoft Office Suite (Outlook, Excel). Flexibility, self-motivation, decision-making ability, and ownership. Strong communication skills and attention to detail. More ❯