2 of 2 Service Desk Analyst Jobs in Coventry

Position: Service Desk Analyst Contract Type: Fixed Term until end December 2025 Location: Ryton-on-Dunsmore – Hybrid working (3 days office based) Grade: 2 Why choose DHL eCommerce UK? Want to work for one of the UK’s best workplaces? We are proud to announce that DHL … the highest levels of customer service. Working in a fast paced environment you will be responsible for driving performance improvements and efficiencies against agreed Service Level Agreements (SLA’s) and in line with Company processes and procedures. To capture and log incidents raised with the Service Desk via phone, Service Management Tool, Email or face to face. To ensure that all calls are logged and updated on the call logging system in line with the Service Desk processes and procedures. To assess, triage, research, assist and where possible resolve reported incidents. Provide end More ❯

Social network you want to login/join with: Service Desk Analyst (Part Time), Coventry Client: Severn Trent Location: Coventry, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: c8392caa457f Job Views: 16 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Department: Technology Salary (£): based … a team of talented and innovative individuals dedicated to supporting our colleagues and customers. We welcome people from all backgrounds, believing diversity enhances our service and learning. EVERYTHING YOU NEED TO KNOW We are offering a part-time Service Desk Analyst role in Coventry, working Monday … for swift resolution. Your responsibilities include: Managing and communicating high-priority incidents, coordinating resolution resources, and maintaining effective communication with the business. Engaging with Service Assurance, customers, and suppliers to restore service. Controlling high-priority incidents, gathering and documenting information. Raising and managing changes with third-party providers. Providing More ❯