3 of 3 Service Desk Analyst Jobs in Exeter

1st Line Service Desk Analyst, with proven experience of providing 1st line and desktop user support, is required for an initial 3 month contract, based in Exeter, Devon, paying from £145 - £165/day. 1st Line Service Desk Analyst Based in Exeter, Devon (Full … contract £145 - £165/day (Umbrella Company) This position is working inside of IR35. Working within the existing IT support team, the 1st Line Service Desk Analyst will be responsible for being the face of IT and providing first fix support for IT issues. You'll be … Ideally a good understanding of Identity and Access Management (IAM) concepts - Excellent communication & stakeholder management experience This position would suit a 1st Line Support Analyst/Service Desk Analyst/Service Desk Engineer/IT Technician/Service Desk Technician/1st More ❯

Helpdesk/Service Desk Analyst Location: Exeter Area Contract Duration: Up to 6 months Daily Rate: Up to £200 per day Hybrid working available: 2-3 days needed on-site Your Next Contract - Job Overview As the Helpdesk/Service Desk Analyst, you will … You'll troubleshoot software and hardware problems, manage user accounts, and escalate complex issues to the appropriate IT teams. This position requires strong customer service skills combined with technical expertise. What you'll need to succeed Proven experience in a helpdesk or service desk environment Strong knowledge … Windows operating systems and Microsoft 365 suite Experience with ticketing systems (ServiceNow, Remedy, or similar) Basic understanding of networking concepts and troubleshooting Excellent customer service and communication skills Ability to explain technical concepts to non-technical users Good time management and prioritisation skills Problem-solving mindset with attention to More ❯

Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE Location: Exeter Contract Duration: 3 Months Rate: Competitive An organisation is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will provide first-line support to colleagues … applications. Key Responsibilities: Manage and categorise incidents using ITIL-aligned processes. Independently resolve 70-80% of calls and tickets using technical expertise. Ensure all service requests meet designated SLAs. Provide thorough Identity Management support. Escalate complex issues to other IT teams as necessary. Develop self-help resources to enhance … user independence. Candidate Profile: Minimum of 2 years in an IT Service Desk role. IT or related degree preferred. Certifications such as CompTIA A+, Network+, Security+, and ITIL are a plus. Strong knowledge of Windows OS, Microsoft Office, and networking. Excellent communication and teamwork skills. If this is More ❯