2 of 2 Service Desk Analyst Jobs in Farnborough

Are you looking to take your first step in a career in IT? If you have the expertise in delivering outstanding customer service and even a foundation level knowledge of IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a … new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria’s public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for someone to resolve each query with using … outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also would like someone who can take ownership of the more complex queries that have previously been escalated and had a resolution defined, to avoid the same issue being raised on multiple occasions. This team is More ❯

Have you ever thought about starting a career in IT? If you have the expertise in delivering outstanding customer service, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are initially recruiting two new Service Desk Analysts to provide 1st Level support to Sopra … could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for someone to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also would like someone who can take ownership of … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions More ❯