2 of 2 Service Desk Analyst Jobs in Hartlepool

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide first-line Level 1 support to internal and external accounts. The Service Desk Analyst will work with … a team under the supervision of a Service Desk Team Lead, serving as a single point of contact for IT issues, aiming for first-time resolutions. Maintain punctuality to ensure call management in line with SLAs Manage customer mailboxes and log emails in ITSM tools Log incidents and requests accurately following procedures Prioritize and categorize requests per contractual … to team meetings Undertake necessary training and provide IT support and maintenance Maintain comprehensive documentation and review support processes regularly Qualifications The ideal candidate will have: First-line IT service experience Excellent customer service and influencing skills Knowledge of Microsoft Office suite Flexibility, self-motivation, decision-making ability, and strong communication skills Attention to detail and ability to More ❯

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide direct first-line level 1 support to internal and external accounts. Responsibilities Recognize the importance of good timekeeping to ensure … punctual login and aid call management in line with SLAs. Manage customer mailboxes and log emails in ITSM Tool. Accurately log incident and service requests according to procedures. Allocate categorization and prioritization based on contractual requirements. Provide first-line investigation and diagnosis, reporting issues to appropriate teams for resolution. Resolve basic hardware/software problems. Record accurate information to … undertake required training. Provide IT support and preventative maintenance for contracts. Maintain comprehensive documentation of procedures and support processes. Qualifications You must have: 1st line experience in providing IT service support. Excellent customer service and influencing skills across various mediums. Knowledge of Microsoft Office Suite (Outlook, Excel). Flexibility, self-motivation, decision-making ability, and ownership. Strong communication More ❯